Unable to Upload Files with Annual Subscription
Hello,
Even though I have an annual subscription, I haven’t been able to upload any new files for the past few weeks. Because of this issue, I have been unable to use the service as intended.
I have already tried the basic troubleshooting steps, but the problem still hasn’t been resolved.
Since I am paying for a service that I have been unable to use, I expect this issue to be fixed as soon as possible. If it cannot be resolved promptly, I would like a refund for the period during which the service has been unusable.
Please investigate this issue and get back to me as soon as possible.
Thank you.
Even though I have an annual subscription, I haven’t been able to upload any new files for the past few weeks. Because of this issue, I have been unable to use the service as intended.
I have already tried the basic troubleshooting steps, but the problem still hasn’t been resolved.
Since I am paying for a service that I have been unable to use, I expect this issue to be fixed as soon as possible. If it cannot be resolved promptly, I would like a refund for the period during which the service has been unusable.
Please investigate this issue and get back to me as soon as possible.
Thank you.
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Next level of writing
This program is fantastic for Me as a Freestyle Emcee and Film maker. I can take what I said, clean it up and write completed songs, scripts and Ideas. Great program. Let’s see what I will create.
Acceleration and Perfection
This app has saved me millions of minutes. It is precious, quick, and reliable.
Horrível
Gravei um texto enorme e não consegui transcrever. Até aí, tudo certo, só que vocês impedem até de BAIXAR o áudio que a gente gravou. Horrível, agora perdi trabalho por causa disso!
Response from developer
Olá! We are sorry for the complications you came across. It looks like you haven't purchased a plan in the Transcriber app. Download of the audio and transcription is available only with the paid version. If you paid for a plan and still experience these issues, please contact our customer support directly from the Transcriber's in-app settings, and we will assist you further. Thank you for your cooperation!
JE DÉCONSEIL
Cette application bugue et ne vous laisse pas le choix. J’ai eu du mal à quitter l’application : ça voulait me forcer à payer !
Response from developer
Bonjour! We are sorry for your negative experience. Please message our customer support directly from the app and attach a screen recording so we can understand your issue better. We regularly test the app and all the found bugs. We hope we will get a chance to improve your experience. We look forward to hearing from you!
