Do not purchase
Unable to Upload Files with Annual Subscription
Even though I have an annual subscription, I haven’t been able to upload any new files for the past few weeks. Because of this issue, I have been unable to use the service as intended.
I have already tried the basic troubleshooting steps, but the problem still hasn’t been resolved.
Since I am paying for a service that I have been unable to use, I expect this issue to be fixed as soon as possible. If it cannot be resolved promptly, I would like a refund for the period during which the service has been unusable.
Please investigate this issue and get back to me as soon as possible.
Thank you.
Next level of writing
Acceleration and Perfection
Horrível
Response from developer
Olá! We are sorry for the complications you came across. It looks like you haven't purchased a plan in the Transcriber app. Download of the audio and transcription is available only with the paid version. If you paid for a plan and still experience these issues, please contact our customer support directly from the Transcriber's in-app settings, and we will assist you further. Thank you for your cooperation!
JE DÉCONSEIL
Response from developer
Bonjour! We are sorry for your negative experience. Please message our customer support directly from the app and attach a screen recording so we can understand your issue better. We regularly test the app and all the found bugs. We hope we will get a chance to improve your experience. We look forward to hearing from you!
ばけばけ
Response from developer
こんにちは！We are sorry that Transcriber hasn't met your expectations. We would be grateful if you let us know what specifically you don't like about the app. Transcriber works as described in the app's description on the App Store. We look forward to hearing from you!
Rubbish app
Travou ao gerar texto
Response from developer
Hello! We are sorry for the technical issues you came across while using the app. Please message our customer support directly from the Transcriber's Settings, and we will check what happened with your order. We look forward to hearing from you!
Continual failure to load link
Where have you been all my life!?
Não compensa
Response from developer
Olá! We are sorry for not meeting your expectations. The transcription feature is paid, but you can discover the app's full functionality with the Sample recording, which we provide in the app. We hope to see you back in the app!
App charge me after I cancel
Response from developer
Hello! We are sorry for the inconvenience. It looks like you canceled the renewal of your annual subscription too late. Apple requires cancellation of the subscription at least 24 hours before the renewal. Feel free to message our customer support, and we will assist you further. Thank you!
Goodie
not free
Response from developer
Hello! Please accept our apology for not meeting your expectations. The transcription feature is paid, but you can access and discover the app's features and functions for free. We provide a Sample recording in the app where you will learn how the app works on a real recording. Regarding the pricing, we also offer a weekly plan, which is much cheaper than the yearly plan. Transcriber is not just about transcription; it includes various AI features such as summarization and multiple other AI Rewrites. It also provides translations and AI Chat. We understand the pricing might not suit everyone's budget, but the app is powered by the latest AI engines and is daily looked after by professionals for the best performance. We hope you will change your mind and give Transcriber a go. We would be grateful if you then update your review based on the real experience with the app's features and functions. Thank you!
Transcript doesn’t work
Оплатила 8 тысяч, которые исчезли
I took the 20-hour rate for 7
990 ₽. As a result, the money was deducted, but nothing changed in the app, and I still haven't been credited with anything, so I can't complete the task.
Response from developer
Привет! We are sorry for the inconvenience. Please contact our customer support directly from the Transcriber's Settings. We will look into your account and help you sort out this issue. We look forward to assisting you!
NOT FREE
Got a cut-and-paste response from devs. Yeah right.
App Store should stop this fraud.
Não recomendo
Response from developer
Olá! Please accept our apology for not meeting your expectations. We would be grateful if you could tell us more about what exactly was difficult to find in the Transcriber app. Satisfaction of our users is essential to us, and that's why we are currently preparing huge in-app changes for a better user experience. We also provide a detailed in-app tutorial directly in the app, under the top left Info icon, for a better understanding of the app's features and functionality. Please let us know directly in this review or contact our customer support via the app's Settings. Thank you for your cooperation!
