Inconvenient
The timetable in this app often differs from the actual bus arrival times. This happens quite frequently, so I would like you to fix it immediately. Also, the fact that the arrival times and routes change on weekends is very inconvenient.
Should have digital smart riders by now. It’s 2026
Let’s get with the times hey.
Unable to put money on card
Put my credit card into autopay but it doesn’t put anything on my smartrider card and doesn’t show any message why not
Time shown is deceiving
The timing shown for buses is horrible. From the schedule one of the bus will get cancelled and the live time for the cancelled bus will show “in 4mins” for the next 15 mins until the next scheduled bus arrives.
Review
The app is good and helpful but when I put my email in to make an account it said “Email already in use” I’ve never made an account with that email.
No stars
No stars for our present day bus drivers. They never stick to the bus timings/ schedule, have less courtesy and compassion is outdated if not non-existent!!!!. Why bother about Apps live or dead(non functional) . It takes drivers to run the buses on time and keep to that schedule… and not apps suggesting where they are. Get with it or change the drivers to those who respect a proper work ethic and have responsibility to get the public to where they need to be. WAIT for IT!!!!…. None to beat bus drivers who say “ too much traffic “ when queried why the bus is 10 to 15 minutes late😂😎👏. Well, that’s what’s called ‘ a lame excuse’ to save your 🙈❤️
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Can’t link my order card
Tired of this. Tried to add my smart rider a lot of time and the error keeps coming as incorrect DOB, on our records DOB do not match.
Can’t Direct debit or auto load
Can’t Direct debit or auto load
bugs and bugs
the strongest gripe i have with the app is that sometimes when journeyplanning, routes just dont appear at all although the website displays possible routes
Broken
Every time I try to use a function that calls back to the server I get a handy error message that says “unknown error”. When I reached out to support they said that it happens on some phones and they don’t know why.
TransPerth
Outstanding safety
Rubbish
I can’t progress past installing it. App has sat at installation for days, have uninstalled fully twice and still can’t progress the installation.
Student
It is a bit complicated but gives a lot more features than the website
Decent but lots to improve
Transperth app has live navigation of all the stops and travel routes but here’s where it can improve
- planning a journey- it can take the current location by default without the user having to enter or click anything
- on bus journeys, ability to set up some alert for the desired stop
- track a bus and where it is
- planning a journey- it can take the current location by default without the user having to enter or click anything
- on bus journeys, ability to set up some alert for the desired stop
- track a bus and where it is
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Map display freezes
When zooming the display freezes, have to kill app to reset
What data they may collect as per their privacy conditions
Examples of the types of personal information we may collect include:
a person’s name, address and contact details;
information about a person’s identity (e.g. date of birth, passport details, drivers’ licence, birth certificates, ATM cards, portrait photograph);
gender and marital status;
travel concession details;
travel details and location information;
cardholder data;
bank account details;
public interest disclosure applications;
SmartRider and SmartCommuter number;
vehicle registration number;
criminal history and working with children checks;
employment details (including work history, referee comments and remuneration) and employee health details;
occupation details;
insurance details;
educational qualifications;
government identifiers (e.g. Tax File Number);
security incident details;
financial position, organisation details and credit check information;
telephone and audio recordings;
internet site and mobile application chats;
CCTV video surveillance recordings;
body camera images and recordings;
social media posts; and
content of email messages and email addresses of the sender and recipients.
a person’s name, address and contact details;
information about a person’s identity (e.g. date of birth, passport details, drivers’ licence, birth certificates, ATM cards, portrait photograph);
gender and marital status;
travel concession details;
travel details and location information;
cardholder data;
bank account details;
public interest disclosure applications;
SmartRider and SmartCommuter number;
vehicle registration number;
criminal history and working with children checks;
employment details (including work history, referee comments and remuneration) and employee health details;
occupation details;
insurance details;
educational qualifications;
government identifiers (e.g. Tax File Number);
security incident details;
financial position, organisation details and credit check information;
telephone and audio recordings;
internet site and mobile application chats;
CCTV video surveillance recordings;
body camera images and recordings;
social media posts; and
content of email messages and email addresses of the sender and recipients.
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Useless and frustrating waste of time, data and taxpayer money
So frustrating. My account details all fine. Favourite locations all loaded. Location settings selected in phone settings. BUT I still get an error every time I try to plan a journey, find a stop or search a timetable! I am trying to teach my autistic son to navigate public transport to go to school and if this app worked it would be really helpful but it fails to perform its main function and purpose. I’d give zero stars if I could. Why can’t Transperth get a decent app like every other city AND while we’re here why can’t we add the smarter card to our apple wallet???
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This app takes longer than the journey
Don’t bother with this app. Looks good until it isn’t. Saved journeys don’t open or somehow have different info. Very slow to process (oops, there goes the bus).
I don’t think it’s a priority to Transperth that this app works efficiently but if you enjoy waiting for the wheel of death than this apps for you.
I don’t think it’s a priority to Transperth that this app works efficiently but if you enjoy waiting for the wheel of death than this apps for you.
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Slowly getting back to it
This is an update to my original review from early 2025. The app still isn’t quite there yet but at least the T&Cs on-boarding issue has been fixed and I can now also use FaceID.
Ruined
App was fine, I don’t update apps until I know it’s safe because they often have errors, now Transperth app forces update and breaks live times via qr codes.
Ruined
App was fine, I don’t update apps until I know it’s safe because they often have errors, now Transperth app forces update and breaks live times.
