Game won’t open
Response from developer
Thank you for letting us know 💙 We’re sorry the game isn’t opening for you. Please email us at support@bebopbee.com so we can help investigate. Including your device type and any other details would be very helpful 😊
Meds fixed
Response from developer
Thank you for letting us know! 💙 We’re sorry you’re having trouble opening the game. Please get in touch with us at support@bebopbee.com with your device type and any details you can share, so we can look into this and help you get back to playing.
Update is impossible DONE
Response from developer
Hello there! Thank you for your feedback 💙 We’re sorry to hear you’ve been stuck for so long. We’d really like to fix this. If you can tell us which level you’re on, we’ll review and adjust it if needed. Please contact us through the in-game support menu, and we’ll also compensate you for the time you’ve been stuck. You can also contact us at support@bebopbee.com if that is more convenient for you!
Confused
question am I wasting my time playing the balloon ride and dance challenge collecting stars and waiting for the game to catch up I just started city 38 about 2 weeks ago if I started the game over and collect the stars needed to move on to city to city would it make a difference
Response from developer
Hello Magic Gems! 11/20/2025 - It depends on how many extra stars you spent. Without seeing your account, I can't tell you when your level will match the stars you have spent. You will still be able to play the levels as usual, so gameplay is only affected in that the scene won't be able to be unlocked until you reach the level that matches the unlocked scene. 11/17/2025 - Thanks for your feedback. We recently fixed an issue where some players had extra stars that didn’t match their level. If your stars disappear on restart, it’s the game correcting those extra stars. You’ll keep all new stars once your level matches the scene you’re on. We’re sorry for the inconvenience. If you’d like help, feel free to contact us anytime. Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
Confused
the game thanks again for all your help magic gems I have a question are you planning on adding more than 50 cities I’m not close to finishing all cities as of now thanks magic gems hi for the past 3 days I’ve collected stars from the balloon ride gotten my coins when I go back to collect my rewards from the dance challenge my stars are gone it shows a zero please fix that’s my only problem with the game thanks magic gems
I even tried playing the game after the update and my stars still go away after I finish the balloon ride my stars still go away after the balloon ride it’s been like this since Tuesday of last week please fix thanks magic gems
Response from developer
Hello Magic Gems! 11/17/2025 - Thanks for your feedback. We recently fixed an issue where some players had extra stars that didn’t match their level. If your stars disappear on restart, it’s the game correcting those extra stars. You’ll keep all new stars once your level matches the scene you’re on. We’re sorry for the inconvenience. If you’d like help, feel free to contact us anytime. Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
