Game won’t open
Meds fixed
Response from developer
Thank you for letting us know! 💙 We’re sorry you’re having trouble opening the game. Please get in touch with us at support@bebopbee.com with your device type and any details you can share, so we can look into this and help you get back to playing.
Update is impossible DONE
Response from developer
Hello there! Thank you for your feedback 💙 We’re sorry to hear you’ve been stuck for so long. We’d really like to fix this. If you can tell us which level you’re on, we’ll review and adjust it if needed. Please contact us through the in-game support menu, and we’ll also compensate you for the time you’ve been stuck. You can also contact us at support@bebopbee.com if that is more convenient for you!
Confused
question am I wasting my time playing the balloon ride and dance challenge collecting stars and waiting for the game to catch up I just started city 38 about 2 weeks ago if I started the game over and collect the stars needed to move on to city to city would it make a difference
Response from developer
Hello Magic Gems! 11/20/2025 - It depends on how many extra stars you spent. Without seeing your account, I can't tell you when your level will match the stars you have spent. You will still be able to play the levels as usual, so gameplay is only affected in that the scene won't be able to be unlocked until you reach the level that matches the unlocked scene. 11/17/2025 - Thanks for your feedback. We recently fixed an issue where some players had extra stars that didn’t match their level. If your stars disappear on restart, it’s the game correcting those extra stars. You’ll keep all new stars once your level matches the scene you’re on. We’re sorry for the inconvenience. If you’d like help, feel free to contact us anytime. Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
Confused
the game thanks again for all your help magic gems I have a question are you planning on adding more than 50 cities I’m not close to finishing all cities as of now thanks magic gems hi for the past 3 days I’ve collected stars from the balloon ride gotten my coins when I go back to collect my rewards from the dance challenge my stars are gone it shows a zero please fix that’s my only problem with the game thanks magic gems
I even tried playing the game after the update and my stars still go away after I finish the balloon ride my stars still go away after the balloon ride it’s been like this since Tuesday of last week please fix thanks magic gems
Response from developer
Hello Magic Gems! 11/17/2025 - Thanks for your feedback. We recently fixed an issue where some players had extra stars that didn’t match their level. If your stars disappear on restart, it’s the game correcting those extra stars. You’ll keep all new stars once your level matches the scene you’re on. We’re sorry for the inconvenience. If you’d like help, feel free to contact us anytime. Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
Confused
hi for the past 3 days I’ve collected stars from the balloon ride gotten my coins when I go back to collect my rewards from the dance challenge my stars are gone it shows a zero please fix that’s my only problem with the game thanks magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
Obsessed with it but it’s super glitchy these days
Response from developer
Hello Bean 160! 💙 The fix for the crashing issue during long play sessions is now ready and available for download in the App Store. We appreciate your patience and hope this helps earn your 5-star review 🎉
Travel crush
Response from developer
Hello there! Thanks for reaching out. It sounds like you may have Puzzles & Passports or the older Travel Crush causing issues. Please email us at support@bebopbee.com, and we will help you sort it out quickly so you can get back to playing 💙
Confused
I have a question are you planning on adding more than 50 cities I’m not close to finishing all cities as of now thanks magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Update 7/21/2025 - Yes, we plan to continue adding cities! Our next city will drop soon!
exceptional match 3 puzzle game
Response from developer
Hello there! You're the best for saying that 💕 Thanks for traveling with us. We’ve got plenty more surprises waiting for you around the globe ✈️🌎
Fun BUT doesn’t update enough!!!
Response from developer
Hello there! Thank you for sharing your feedback 💙 We heard you, and we’ve been updating levels every week to keep things fresh and exciting! We’d love for you to check out the new content and hope to earn your 5-star review 🎉
Different Game
Response from developer
Great question! We’ve parted ways with BFG and relaunched as Travel Crush, the game we now fully support 🌍. It features new cities, exciting sound effects, stunning visuals, and improvements based on player feedback. We’re just getting started! ✈️✨ Please let us know what more we can improve to earn 5 stars!
Not happy
Confused
I’m just going leave the game like it is it’s not a problem I’m going to give the game 5 stars anyway I really enjoy the game thanks again for all your help magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Please send us a ticket in the game so we can look closer at the issue with the icon. We'd love to help and hopefully earn a 5-star rating from you! 🌟 You can contact support by tapping on the settings at the top right corner and selecting "Contact Us." We hope to hear from you soon! You can tap on "talk to a human," and it will send in your question.
Update
Updates
Response from developer
Hello there! Thanks for your message! The update link should take you to the App Store to download the newest version of our game, now called Travel Crush. Your progress will transfer over automatically. If you have any issues with the transfer, please contact us from within Travel Crush. We’re here to help! 🌟
Confused
I’m really unsure about talking to a human I’ve had games miss up before I haven't had any other problems with the game except the icon showing a 1 and doesn’t go away thanks magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Please send us a ticket in the game so we can look closer at the issue with the icon. We'd love to help and hopefully earn a 5-star rating from you! 🌟 You can contact support by tapping on the settings at the top right corner and selecting "Contact Us." We hope to hear from you soon! You can tap on "talk to a human," and it will send in your question.
Not working since the update
Confused
I’ve read though all the categories and can’t find anything about the icons on the Home Screen reading though the information about the different categories is interesting things I didn’t know.I updated the game this morning thanks magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Please send us a ticket in the game so we can look closer at the issue with the icon. We'd love to help and hopefully earn a 5-star rating from you! 🌟 You can contact support by tapping on the settings at the top right corner and selecting "Contact Us." We hope to hear from you soon! You can tap on "talk to a human," and it will send in your question.
Confused
how do I send a ticket in the game thanks magic gems
Response from developer
Hello Magic Gems! Thanks for your message! Please send us a ticket in the game so we can look closer at the issue with the icon. We'd love to help, and hopefully earn a 5-star rating from you! 🌟
