Worst experience in 30 years of travel
Ordered 2 hotel room from same hotel, separate transactions, verified 2 credit card charges. Many months later, went to hotel, they said we only had 1 hotel room. Found out Traveluro canceled one with 0 communication/notification. Getting a room that night would have cost 3x, tried to call Traveluro with no answer, luckily the hotel manager was understanding and great to work with.
6 months later received a email message from Traveluro stating the room was not refundable (not what I asked). I clarified the story, stating that’s not what I asked, they again replied saying the room was not refundable.
6 month response time and it seams they don’t even read messages. Would give them 0 or better a negative if I could. I travel every month for decades and have never experienced customer service this bad.
6 months later received a email message from Traveluro stating the room was not refundable (not what I asked). I clarified the story, stating that’s not what I asked, they again replied saying the room was not refundable.
6 month response time and it seams they don’t even read messages. Would give them 0 or better a negative if I could. I travel every month for decades and have never experienced customer service this bad.
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No room on arrival
I traveled to Thailand and after a long late flight I went to check in to the hotel and they stated that they didn’t have a room for me, something they told Traveluro months before but Traveluro never told me. They reimbursed me for some of the far more expensive hotel I was able to find, but didn’t keep their word on covering my costs, and it was like pulling teeth. I don’t trust a company that doesn’t keep their word.
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Scam
This app/company is a complete scam. Booked a hotel in London. Fully paid, no booking had to get money back from credit card company. No response from them after numerous emails and various ways to get in touch
Horrible Service
Do not use this app or travel service. There is no customer service to speak of and they NEVER answer phone calls. They promise to return call and never do. Once you book - that is it.
Criminal theives
They charged me $600 for a $580 hotel stay. They only refunded $580 when I cancelled. They never answer phones or emails. It’s a smartass recorded message that goes nowhere. KEEP AWAY.
