Worst experience in 30 years of travel
Ordered 2 hotel room from same hotel, separate transactions, verified 2 credit card charges. Many months later, went to hotel, they said we only had 1 hotel room. Found out Traveluro canceled one with 0 communication/notification. Getting a room that night would have cost 3x, tried to call Traveluro with no answer, luckily the hotel manager was understanding and great to work with.
6 months later received a email message from Traveluro stating the room was not refundable (not what I asked). I clarified the story, stating that’s not what I asked, they again replied saying the room was not refundable.
6 month response time and it seams they don’t even read messages. Would give them 0 or better a negative if I could. I travel every month for decades and have never experienced customer service this bad.
6 months later received a email message from Traveluro stating the room was not refundable (not what I asked). I clarified the story, stating that’s not what I asked, they again replied saying the room was not refundable.
6 month response time and it seams they don’t even read messages. Would give them 0 or better a negative if I could. I travel every month for decades and have never experienced customer service this bad.
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No room on arrival
I traveled to Thailand and after a long late flight I went to check in to the hotel and they stated that they didn’t have a room for me, something they told Traveluro months before but Traveluro never told me. They reimbursed me for some of the far more expensive hotel I was able to find, but didn’t keep their word on covering my costs, and it was like pulling teeth. I don’t trust a company that doesn’t keep their word.
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Scam
This app/company is a complete scam. Booked a hotel in London. Fully paid, no booking had to get money back from credit card company. No response from them after numerous emails and various ways to get in touch
Horrible Service
Do not use this app or travel service. There is no customer service to speak of and they NEVER answer phone calls. They promise to return call and never do. Once you book - that is it.
Criminal theives
They charged me $600 for a $580 hotel stay. They only refunded $580 when I cancelled. They never answer phones or emails. It’s a smartass recorded message that goes nowhere. KEEP AWAY.
Avoid
Believe all you read. Company takes money to book and then cancels booking leaving you without a reservation and your money. They did it to me today.
Confirmation doubt
Hotel had no reservation when I called to reconfirm the first time. I contacted Traveluro by email, this app and by phone and told them they have 24 hours to resolve this. They actually did in less time so happy with that. Called the hotel and they were confused because our credit card number, nor our email or phone number was used in the hotel reservation. My name though was on the reservation and the dates were the same as the voucher from Traveluro. They could not see that Traveluro was the company made the non-refundable booking so that was another element of surprise to me. Hilton told me that I should not worry now since if the reservation is cancelled no refund will be issued to Traveluro or whoever paid Hilton for this reservation. Quite an ordeal to save a $100… probably wouldn’t recommend this to anyone. The only way this works is to always call the hotel to reconfirm any 3rd party reservation for piece of mind. That I’d say is not just applicable for Traveluro but also the BIG ones like Expedia and Booking.com since they are also 3rd parties. GOOD LUCK saving a few bucks.
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Poor continuity
The app looks ok but you have to manually add your current trip every time you open the app. Is this normal. So frustrating.
Awful, would never recommend!
My father passed away the night I was supposed to go to my hotel. I called and they would not give me my money back. Please go to booking.com they will accommodate your every need.
SCAMMER ALERT!
This app is a fraud! Don’t book with this app!!!!
SCAMMERS ALERT!
This app is a total scam! I didn't receive a refund even though I canceled my booking right before the cancellation deadline!
SCAM!!
Do not book with them the reviews are real. Same thing happened with me they say they will get back to you within 48 hours and never will. They will completely waste your time and hotel prices by then has probably gone up.
Terrible Customer Service
I booked through Kayak who outsourced to Traveluro. I was booking through Kayak for a specific reason. CUSTOMER SERVICE. Most travel sites have terrible customer service and I am not surprised here. I booked the incorrect dates. Admittedly. But within minutes of doing this I called customer service to get help with correcting this. The entire purpose of non refundable no cancellation is to ensure hotels don’t get screwed and lose money. The policy is not in place to screw customers when an error has occurred. I did not even ask to cancel the reservation. I just asked to have the dates changed. Nope. Non amendable they say. So essentially they will screw you. Sure blame me for this. If you have any issue expect them to do as little as possible to help you. Expect to be screwed. I did not book a few months ago and try changing plans with a week remaining. I called within minutes of making the reservation. Now I’m out $500+. Thank you Traveluro for screwing me over.
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Arnaque
Si je peux vous donner mon avis ne réservez pas sur ce site car c’est vraiment des arnaqueur ils m’ont fait un prépayées qu’ils ont encaissé et arrivé à l’hôtel j’ai dû payer à nouveau donc si vous ne voulait pas être laissé aller sur autre site.
Não tem nenhum suporte
Precisei de nota fiscal e não obtive suporte nenhum, não recomendo!
Bad customer service.
There’s never anyone available that you can talk and solve your issue always has to escalate to the next level department which they never call you!!!!!!
Been trying for the past 3 days with no luck .😡very frustrating….
Been trying for the past 3 days with no luck .😡very frustrating….
Bad costumer service
I had to call them 5 times to cancel the hotel, they said someone would call me back and no one ever did! In the end I lost my money because of the waiting time, I wouldn't recommend this company to anyone, if you have more options, book with a well-known company!
Never Book With Travelo
I never wrote these reviews, but I had to do this one. I missed my reservation by a day, right when I noticed after the booking I immediately called. It took 7 calls and a few hours for them to tell me they couldn’t change or cancel any bookings. I was cut off multiple times. When given all the options to book travel, just do yourself a favor and never book through this service. No customer support. Zero accountability.
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Fraud
They dont refund even if you cancel within the terms be aware
Fraude
Nunca me enviaron mi confirmación de reservación, me dijeron en el hotel que no la habían hecho.