Login difficulty
When asked to re-login, this app has consistently been problematic. I am always forced to reset my password completely, and in that process often unable to do so because it asks for a password.
SCANNING
The app seems to be slow and catching up to the scanning. When you're scanning the app just stops and little circles are very slow. It's like the app can't catch up to the scanning process and so in that section and then I'll add it again then it seems to pick up the scanning process a lot quicker.
Feedback
Very difficult to navigate camera angle without multiple retakes in tight aisles…cannot capture full displays on an angle? Makes you lose the impact of the full display…I need pix of full displays for recaps and this tool has yet to capture the 350-700 case displays I’ve captured across 6 Woodmans in the past two days. Feeling the previous program we utilized was more effective at this point of my usage
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Slow & unresponsive
Get kicked out of system mid survey. Slow between pictures. Freezes & cants reboot. Missing pictures.
Trax app is not working for our CSM’s
Worst app I have ever used, it is horrible. It has no functionality and it takes way more time than it should. Steve Annis should fix this for us, why isn’t he?
Sales Reps
There is no way to organize the app. After answering everything I still get told at the end that something is undone, but it doesn’t say what.
It is clunky and difficult to use.
I cringe every time it comes up for an audit. It does not flow smoothly, no reality of retail reality like narrow aisles and so on.
Trax
Easy to do
Takes forever to load up
My TRAX app takes forever to load up. That is if it loads up. I have to power down my phone numerous times and/or remove the app and reinstall it.
Review for Trax app
All due respect. This is the most confusing app !!
Not consistent
We have( sales managers) so much riding on taking pictures in our stores and “ being graded” on consistent and clear pictures. I have to log in everyday and wait for minutes , hours, and days only to have the app replaced- and losing pictures I took in the process.
The app
The app is a little confusing not user friendly. When you have to stop an ask you self questions has to what goes were. Just saying not user friendly.
Trax appp
It’s a useful app but constantly crashes and freezes for long periods of time
Capture button
On most of my calls today the capture picture does not come up at all.
Location button doesn’t work
When pressing the location button instead of zooming in to your current location it zooms out to display all outlets on the map. This wastes about 10-15 minutes of work time a day. Very inefficient!
Also report handling done in built in browser with very limited options and hard to use interface on mobile/tablet.
Also report handling done in built in browser with very limited options and hard to use interface on mobile/tablet.
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Liquor express stores
Very hard to accurately take pics when there’s only 2 feet from shelving to island displays in vault
No longer works on iPhone
Since the upgrade, this app no longer works on my iPhone XR. After the password is entered, the “working” spinner starts and the program goes no further. It does work on the company-issued Android device.
We don't need 6,000 different types
We don't need 6,000 different types of alcohol for any given task. The app is confusing and is NOT user friendly at all.
User unfriendly
It is very difficult to capture with an air pad. It is very time consuming. You can’t start a session and go back to it.
Trax
The app is fine the work however is trying sometimes due to management of establishments being over aggressive and not knowing or wanting to understand why we are there To conduct business
