My Hair Fall Journey with Traya
I filled in all the details about my hair condition on Traya, and based on my concerns, they recommended a personalised treatment kit. What I really liked was that they don’t just send you the kit and leave you on your own. They regularly schedule calls to check how your hair is responding, ask about your progress, and guide you on how to use each product properly.
The treatment worked really well for me, and I was happy with the results. I also found their supplements and other products comfortable to use without experiencing any issues.
Overall, my experience with Traya has been really positive. If you’re struggling with hair fall and don’t know where to start, I’d definitely recommend giving Traya a try. You can trust them with your hair journey and give your hair a chance to feel healthy and confident again.
Response from developer
Thank you for sharing such a detailed and heartfelt experience! We’re glad to know Traya’s personalised treatment and regular Hair Coach guidance supported you throughout your journey and that you’re happy with the results. It’s wonderful to hear you found the products and supplements comfortable to use. We truly appreciate your trust and recommendation. Wishing you continued progress and healthier-looking hair!
⭐ 1 Star – Congratulations Traya, You’ve Mastered the Art of Taking Money and Forgetting About the C
The order was cancelled from their end, yet somehow my money has also disappeared into a mysterious black hole. I have contacted customer support repeatedly and followed up multiple times, but getting my refund feels like applying for a government job—endless waiting, no clear answer, and absolutely no accountability!
What’s especially impressive is how quickly they can take your money, but how incredibly slow they become when it’s time to return it. Maybe Traya’s real treatment plan isn’t for hair—it’s for testing the customer’s patience and tolerance.
Dear Traya, my money is not a donation. I worked for it. If YOU cancel an order, YOU have the responsibility to return the customer’s money promptly. Customers should not have to beg repeatedly for a refund for an order that THEY DID NOT CANCEL.
⚠️ To anyone considering ordering from Traya: Please think very carefully before handing over your hard-earned money. Based on my experience, you may get an order cancelled by the company and then have to spend your valuable time chasing them for your own money.
Traya, if you can cancel my order without asking me, you should be equally capable of refunding my money without me having to chase you repeatedly.
Extremely disappointing. Extremely frustrating. And most importantly, a complete loss of trust.
My honest rating: 0/5 if that were possible.
Response from developer
We’re truly sorry for the inconvenience caused by the order cancellation and delay in receiving your refund. We understand how frustrating this must be. Please share your registered details at customercare@traya.health so our team can review the issue and assist you with the refund.
Issue address after feedback
However, after posting my feedback, the Traya team reached out, listened to my concerns, and made efforts to address the issue. They acknowledged my feedback and offered a one-month pack as a goodwill gesture.
While I still believe their communication approach and frequency of calls need improvement, I appreciate the prompt response and effort made by their team to resolve my concern. Hopefully, this feedback helps improve the experience for other customers as well.
Response from developer
Thank you for updating your review and sharing such detailed feedback. We’re glad to know our team reached out, listened to your concerns, and worked towards resolving the issue. We truly appreciate your understanding and also value your feedback regarding communication and call frequency. We’ll work towards making the experience smoother for our customers.
10/10 suggested
Response from developer
Thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience with Traya and that our personalized approach, app, and supportive Hair Coaches have made your journey easier. It's especially rewarding to know you're seeing a difference after struggling with hair fall for so long. Thank you for trusting Traya and recommending us! We look forward to supporting you further on your hair care journey.
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My experience with Traya has been extremely disappointing. I started their treatment with the expectation that I would receive proper guidance and a genuine, patient-focused approach, but unfortunately, I did not feel that way.
I personally experienced [mention your actual side effects, e.g. increased hair fall, scalp irritation, dryness, itching, etc.] after using the products. What disappointed me even more was the way my concerns were handled. Instead of feeling that my health and treatment outcome were the priority, I felt that there was a greater emphasis on continuing the paid treatment and selling products.
For me, treatment should be about understanding the patient’s condition, monitoring progress, addressing side effects and modifying the treatment when necessary—not simply continuing a subscription or pushing more products.
I would strongly recommend that anyone considering Traya do proper research, consult an independent qualified dermatologist, and carefully evaluate the treatment before spending money.
Based on my personal experience, I am not satisfied with the treatment, the response to my concerns, or the overall value for money. I expected healthcare and proper treatment guidance; instead, I felt like a paying customer first and a patient second.
Very disappointing experience. I would not personally recommend it based on my experience.
Response from developer
We’re truly sorry that your experience did not meet your expectations. We understand your concerns regarding side effects, treatment guidance, and how your concerns were handled. Your feedback is important to us, and we’d like to review your experience carefully. Please share your registered details at customercare@traya.health so we can assist you better.
