appreciable
They have also assured me that my refund will be processed to my original payment method and that I will receive a free kit with my next order.
I truly appreciate their prompt response and willingness to resolve the issue. Based on this experience, I am updating my previous review and look forward to using their product again.
Response from developer
Hi! Thank you for updating your review! We’re glad that we were able to turn your experience around and that our team could address your concerns promptly and support you with the right solution. It truly means a lot that you took the time to update your rating and share your feedback. If there’s anything more we can do to improve your experience further and earn a higher rating, please feel free to reach out to us at customercare@traya.health.
Order Delayed Since 23rd March & Unresolved Customer Support
When I contacted your customer support helpline to follow up on the delay, the experience was deeply disappointing:
• The representative was unable to provide any specific information about my order or the reason for the delay.
• Her only response was that she would “raise a ticket” — with no timeline, resolution, or accountability offered.
• When I requested to speak with a supervisor or manager, I was flatly told that this was not possible.
• She continued to repeat that my order is “out for delivery” — information I have been aware of for the past 3 days, which does not constitute a resolution.
This level of support is completely unacceptable. If your customer service team cannot answer basic queries, escalate calls, or resolve issues, it raises serious questions about the purpose of having a helpline at all.
Order not delievered and customer support not helping!
It has now been over a week and I have neither received the order nor any proper update. I raised a support ticket 3 days ago but the issue is still unresolved.
The customer support team specifically the executive name Ashmeet kaur is asking me to take help from the delivery partner and mentioned that i should get it resolved and they are not responsible for it . As the order was placed through your website, the delivery responsibility lies with Traya, not the customer. Asking me to contact the delivery vendor is not acceptable.
Response from developer
Hi, we sincerely apologize for the inconvenience caused and understand how frustrating this experience must have been. This is certainly not the experience we want for you. Please share your order ID and registered details with us at customercare@traya.health, and our team will look into this on priority and help resolve it for you as soon as possible.
Waste of Money – Increased Grey Hair, No Hair Growth, False Promises & Zero Improvement
The most disappointing part is that during the time I was on this service, my grey hair increased drastically, which made everything even worse.
Instead of giving proper solutions, they just kept making excuses. When I asked about dandruff, they said it can’t be permanently prevented and that I would need to keep using their products (like the night lotion) continuously—basically forcing customers into never-ending purchases.
Their support team is also extremely unprofessional. I didn’t get clear answers to my questions, and the overall experience was frustrating and disappointing.
I would strongly recommend not wasting money on this. It’s much better to consult a good local dermatologist—after I did that, I started seeing real results.
Stop misleading people and making false promises.
Response from developer
We understand your disappointment. Hair fall, dandruff, greying and regrowth depend on multiple factors like genetics, scalp & internal health, stress, age and consistency. Treatments often need long term alignment, not one-time fixes. Please share your registered details at customercare@traya.health so our team can review and guide you further.
