Reapers!!!
Good
Scam alert
Please refund my money
I am writing to formally report a serious issue involving your trading platform and a financial loss of over $300.
I purchased a card for the purpose of completing a transaction on your app and submitted the card details through the platform as instructed. After submitting the card, I waited for approximately 49 minutes before receiving a response stating that the card had already been used.
So the card was purchased at the time 2:17 which is 8:17pm in Nigeria
So uploaded the card at the time 8:26 just few minutes after purchase
Then I wan so surprise to receive this notification after 49 minutes of confirmation that the card was already been used
I don’t know why used card will that that long before confirmation it’s a used card. Here is the card please credit me back my money I’m begging you guys
This situation is highly concerning and raises a serious red flag. I find it unusual that it took close to 49 minutes for the platform to determine that the card had already been used. I would like this matter properly investigated, including when and where the card was allegedly redeemed and whether the card details were accessed or processed by your platform.
I have receipts, transaction records, and other evidence relating to the purchase and submission of the card. I can provide these documents to assist with your investigation.
Please provide a clear explanation of what happened to the funds and why the card was reported as already used only after approximately 15 minutes. I am also requesting information regarding the procedure for recovering the money I have lost.
Please treat this as a formal complaint and confirm receipt of this report. I expect a prompt response and a full investigation into this matter.
Response from developer
Hi, thank you for reaching out and for providing the details of your transaction. We sincerely understand your concern, especially given the amount involved and the fact that you submitted the card shortly after purchasing it. We’re sorry for the distress this situation has caused. We have taken note of the timeline and the concern regarding the time it took for the card to be reviewed and subsequently marked as already used. We will need to properly investigate the transaction and verify the card details, submission time, processing records, and the result returned during verification before we can determine what happened. Please send us the following so we can escalate this for investigation: • The card purchase receipt showing the purchase date and time. • The card details/transaction reference submitted on Traydah. • A screenshot of the notification stating that the card had already been used. • Your Traydah transaction/reference ID, if available. • Any other evidence relating to the purchase. Once we receive these details, our team will review the transaction and get back to you with the outcome and the next steps regarding your claim. We understand that this is a significant amount, and we’ll treat the matter with the seriousness it deserves. Thank you for your patience and cooperation while we investigate.
