No longer works
The app has stopped working, and I’m being charged for a service that no longer offers my tire size. I can’t even use the app to cancel my subscription. No online support of any kind is available. STAY AWAY FROM THIS APP.
It was good when it was good. Now it’s TRASH…
It was good when it was good. Now it’s TRASH…
Appears to no longer work
I’ve been trying to reach anyone for 8 months. Had a flat tire, scheduled service and vendor did not show up. After weeks of daily emails, in app messages and phone calls I have yet to hear from treads. They do however attempt to get payment every couple days.
Locked out of my account
I have tried everything try to make new account even will not let me login no matter what I try cannot get in contact with app support cannot send messages through the app cannot receive messages through the app. The app is just not working or responding. It always says timed out.
They are ignoring my contacts
I have paid off my balance and been trying to close my account and they are still charging my card and I no longer am able to reach out to someone
Don’t get
This used to be an amazing app/subscription, but is now unresponsive. I’m assuming they went under and continue to bill monthly with no way to cancel. I scheduled a maintenance for a tire repair and they never came, emergency roadside never answered, and there is so way to get in contact with anyone.
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Don’t subscribe
No one is responding to emails, chat feature or text… continues to take payment but not providing any further services.
Horrible
I have been trying for over two months to cancel my subscription and nobody will get back to me
They have no phone number to call only text with no replies email and no replies and chat no replies They renew your subscription automatically after your term and they will not answer any sort of communication so you can cancel they just keep charging you
They have no phone number to call only text with no replies email and no replies and chat no replies They renew your subscription automatically after your term and they will not answer any sort of communication so you can cancel they just keep charging you
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Reliable and convenient
Always fast and always there when you need them. I have had a great experience
FRAUD
This company has seemed to have gone under. There is NO one that works here. Yet they continue to bill all their customers and cannot cancel on the app, this is a FRAUD. Services were great until mid 2025. The least they can do is to cancel all customers subscriptions and stop the auto pay. This is FRAUD. REPORT TO YOUR BANK IMMEDIATELY.
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Customer for 5 years
Treads app left me hanging on the side of the road on 12/22/25. I’ve been a paying customer 5+ years and this is how they treat paying customers! Please cancel my subscription!
No human customer support
It has been two weeks and I have not been able to get ahold of customer support. Only the chatbot that says it will attempt to get a human. Road side assistance does not answer, text messages to their contact number go unanswered as well as emails unanswered. Had a flat tire and needed repair had to go to another shop and pay for services. Have oil change and tire rotation scheduled but not confirmed yet either. Horrible customer service as they GHOST you
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Terrible
Zero communication. Been over a week now. Had to pay my own money to fix a flat. Still have not heard a peep from anybody.
TERRIBLE now!!
This company used to be good and now you can’t get a hold of ANYONE! I have reached out to their emails and through the chat and Nothing! Can’t cancel the subscription because they don’t ever answer! My God how do you get a hold of any one!?!?!?!?
No customer service
They do an excellent job of taking money but there is absolutely no way to talk to a human being it says tires aren’t available in my area for renewal yet they still take the money out of my account I have tried to cancel it’s impossible this just only proves a I can’t run a business And these people are just stealing at this point
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Taking $$ while business folded. No one responds to service calls. They keep billing though!
Taking $$ while business folded. No one responds to service calls. They keep billing though! AI chat bot continues to answer questions and will even tell you they are still on business but they are not. Check their other socials for customer complaints. FTC fraud case has been opened.
No customer service
I’ve been trying to reach anyone for 10 days! Haven’t heard back. The chat function doesn’t work. They have no phone number. The text line doesn’t work.
I had a service scheduled for a tire repair. The vendor never showed up. I had to reschedule but since it was after the first appointment, I got charged $50 for rescheduling a repair service.
I had a service scheduled for a tire repair. The vendor never showed up. I had to reschedule but since it was after the first appointment, I got charged $50 for rescheduling a repair service.
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No answer to billing disputes
I setup a service appointment a week in advance. Never got the confirmation email, my appointment day and came , went to the shop I selected and they had no record of it. Used the stupid AI chat because of there stupid terms of a cancel fee. Waited 10 days with no answer. Tried the AI chat again was told I would not be charged and to cancel and reschedule. They charged me $50 cancel fee and the only way to dispute is via email. Was told it would be answered with in 10 days. It’s now day 11 no answer. And the AI chat states if I dispute with bank my entire account will go to collections.
This business has turned to garbage, I have used this on 2 vehicles and never had a problem until now.
This business has turned to garbage, I have used this on 2 vehicles and never had a problem until now.
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Waiting over a month for tire availability
I’ve been a premium level customer for years and I’ve been waiting for over a month to hear back on tire availability. I first inquired on August 15th and it’s now September 17th.
These guys should honestly face RICO charges.
Customer service is the worst.
There’s fine print that locks you into their predatory contract somewhere, good luck finding it…
You’re better off getting tires literally any other way.
There’s fine print that locks you into their predatory contract somewhere, good luck finding it…
You’re better off getting tires literally any other way.
App does not work anymore
Installed App, made my account, verified my identity by uploading my DL. When trying to select plan, the plans don’t show up, I receive an error, something went wrong connection lost, please try again. I have tried this on another phone, iPad, android, and all show the same exact error. I have tried contacting customer service via the app, I was told a month ago that the app was having issues and that tech support was working on it. Month later still the same error. I followed up and did not receive a response. Also noticed that it only shows one person available in the chat support. Are they going out of business?
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