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Treatwell Connect (for salons) User Reviews

Treatwell Connect (for salons)
💼 Business
📊 Productivity

Customer Experience

Positive experience81.7% of reviews
Neutral6.7% of reviews
Negative experience11.7% of reviews

~ Based on 60 written reviews from the US App Store.

Is Treatwell Connect (for salons) Safe?

Treatwell Connect (for salons) appears safe based on user ratings. AppsHunter Safety Score for Treatwell Connect (for salons) is 97/100.

This assessment is based on 7,324 user ratings, with an App Store average of 4.8/5.

Is Treatwell Connect (for salons) Legit?

Treatwell Connect (for salons) appears to be a legitimate app. AppsHunter Legitimacy Score for Treatwell Connect (for salons) is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

terrible security and customer service

I’ve had an extremely frustrating experience with Treatwell. My account has been hit with spam appointments, and despite reporting the issue over a week ago, nothing has been done to resolve it.

Customer support has been very disappointing. I’ve received little to no meaningful communication, no updates on the investigation, and no indication of when the issue will be resolved.

What’s most concerning is the lack of security. It’s worrying that spam bookings can happen in the first place, and even more worrying that the response has been so slow and ineffective.

After waiting over a week without a resolution or proper updates, I can’t recommend using Treatwell based on my experience. I expected much better support and stronger security measures.
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lol my favclol my favc

Pas de filtres intéressants

Je l’indique ici car la personne du chat à qui j’ai parlé n’a pas répondu grand chose : je suis très déçue qu’on ne puisse pas filtrer les envois de mails aux personnes qui font des techniques, des entretiens de barbe, par sexe etc.. très déçue car lors de l’appel avec le commercial pour choisir quelle plateforme prendre, il m’avait assuré que cela était possible. Mentir de la sorte aux potentiels acheteurs, je trouve cela inadmissible.
Ce serait bien aussi que les produits achetées par nos clients soient indiqués dans leur fiche client.
J’aimerais aussi que lorsque 2rdv se chevauchent, ils se chevauchent visuellement sur l’agenda et pas qu’il se mette en quinconce :)
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Ni.netyNi.nety

Response from developer

Bonjour, Merci pour votre message, et toutes nos excuses si vous avez rencontré des difficultés à joindre votre conseillère. Nous comprenons parfaitement votre frustration et tenons à vous assurer que votre satisfaction est notre priorité. Pour toute demande, et afin de vous apporter une résolution rapide, nous vous invitons à contacter notre assistance via le chat directement depuis votre agenda Treatwell. Un agent est disponible pour vous accompagner du lundi au vendredi, de 9h30 à 18h. Pour vous aider à trouver le chat, vous pouvez consulter cet article : Obtenez une assistance instantanée grâce à la fonction Connect Chat --> https://partnercare.treatwell.com/s/article/Obtenez-une-assistance-instantan%C3%A9e-gr%C3%A2ce-%C3%A0-la-fonction-Connect-Chat?language=fr La transparence et la qualité de nos services sont au cœur de nos priorités, et nous nous engageons à faire tout notre possible pour résoudre cette situation dans les meilleurs délais. Nous vous souhaitons une excellente journée et restons à votre disposition. L'équipe Treatwell 🚀

I have the problem

I have the problem using the app. It doesn’t download all of my services In the menu. I tried delete it multiple times but it download with the same error, but on my other devices Is working fine. I couldn’t find where the complaint or ask for help. Customer service is gone help me to solve that issue
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anka-partizankaanka-partizanka

Too many charges

Started well and got a lot of new clients but they also take 35% from my own clients if they haven’t been there for a year. They also now charge the same for cancellations so you paying for that as well.
They also use a payment provider called stripe and they take a % of the money treatwell are paying you as I tried to reconcile my accounts but there were discrepancies which I raised with TW and they said that was because of the payments stripe take. I expected the monthly charge we pay TW to cover these kind of things so was surprised about this.
There just seem to be more and more charges all the time. I will be cancelling my contract as soon as the cancellation team call me back. Still waiting!
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SpbliverpoolSpbliverpool

Super hilfreich!

Durch den Treatwell Kalender haben wir immer alles im Überblick und meine Kundinnen lieben es auch. Einfach zu verstehen und sein Geld wert.
ViviS1993ViviS1993

UTTERLY UNETHICAL! Read before giving your business away!

Had a salon a few years and was using premier but when they stopped doing salons I switched to Treatwell. At first I was happy to give 35% fee if they bring me customers. Little did I know I’d be paying 35% fee on my own customers a year later. If you’ve got customers who come once a year or so. Even if you provided their details to treatwell from your own original database they are not your own any more. Next time they book which they would do any way because they like you and your service. You get charged 35% an apparent “finders fee” and no proof of any re marketing on that customer. Since Covid people go longer so those once a year clients be prepared to pay 35% of that to treatwell just because. Then how about that widget don’t put it on Google because if you do they take 35% for customer who would have found you anyway and booked just for having that link there which has probably been sold to you and not clearly explained. If you want to give 35% on most of your new bookings even from your own marketing go with treatwell. I’ve even had regular clients book in online for a change and been charged 35% on them with same name and number they haven’t been asked if they been before or recognised and you get charged. Also if your customer is given your widget they book online they get prompted to look at other salons in your area. Basically you’re giving them your hard earned livelihood. STAY AWAY
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The Place HBThe Place HB

Very impractical

The new update has made using the app so difficult and tedious always having to select card type and add to cash drawer. There’s no need for this and it makes checking out so much longer than it needs to be, I don’t always have the time to do so. When we’re in a rush, we don’t always have time to check out straight away and treatwell was better staying as just a booking system not a financial planner. We implore you to change this back to the way it was please without the inconvenient nonsense and added complexity to just simply checking out a booking.
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rebeccaql123rebeccaql123

Response from developer

Hi there, Thank you for sharing your experience, and we’re sorry to hear about the trouble you’ve had closing and checking out bookings. We completely understand your frustration and apologise for any inconvenience caused. Please reach out to us directly via our live chat between 9:00 and 17:30 and we’ll work quickly to resolve the issue. Warm Regards Treatwell

Error

Since yesterday that I’m on connect and on my computer works but on my iPhone just works sometimes, keeps saying that there’s an unknown error. Yesterday I deleted the app turned my phone off , done everything and also changed my password , never worked . This morning around 9 am was working and from like 10 am stopped working till now when I try to log in says unknown error . Can someone help please because I need this to work on my phone . Thanks
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SofiaNTSSofiaNTS

Response from developer

Hi there, Thank you for take the time to leave a review, and I am sorry to hear this has been your experience. Please feel free to reach out via our LIVE CHAT we are available 9am-5:30pm Monday - Friday. If we miss you, we will reach out via email. We would like to resolve this for you. Treatwell

Great platform

I have been using Treatwell since they used to be called Wahanda. I think they are amazing and always supportive and professional . I just miss receiving the sms text when people Books appointment with me. I also miss having the ability to speak with people instead of getting support trough emails. But I recommend Treatwell to everyone
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SusyPglamspaSusyPglamspa

Response from developer

Hi, Thanks so much for taking the time to leave such a nice comment. We strive to help our partners grow their businesses by attracting more clients and saving time with our user-friendly salon software and smart marketing tools, so we're really happy to hear that your business has received lots of new and returning customers through Treatwell. We really appreciate your positive feedback. Thanks again for getting in touch. Best wishes, Treatwell

Absolutely ridiculous system

There are CONSTANT bugs and tech issues and Treatwell does absolutely nothing to fix them. It is also expensive to use, which would be ok if the service was decent. Is now impossible to speak with customer service (used to be able to call now they have a useless bot chat which just does not help) and if you email them it will take forever to to reply or solve the issue. Your services description will be deleted periodically (this been happening for many years and still issue has not been solved). Also now all clients notes and appointment notes have disappeared which makes it impossible potentially dangerous to keep providing services to clients. Literally the service could not be more unreliable than it is. Honestly this app is so outdated and there are too many issues. If you are thinking about signing up do yourself a favour and choose another provider. There are many free to use booking systems which are brilliant. Just stuck here cause is a popular system and now I have many reviews.
This service is a joke.
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fairy111111111111fairy111111111111

Response from developer

Hi, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. Please do get in touch via our live chat to discuss further. Best wishes, Treatwell

Sehr netter Service und gute Funktionen aber…

Wir nutzen treatwell seit einem Monat. Es ist alles soweit gut und man kommt sehr gut zurecht. Das einzige Manko, was ich sehe, ist das im Kalender die Möglichkeit der treatwell Termine auf dem eigenen Kalender im iPhone/ipad. Andersherum klappt das. Das heißt aber für mich, dass ich jeden Termin händisch im iPhone Kalender nachtragen muss. …
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Ps3005Ps3005

Sehr gut , aber …

Alles in allem eine sehr gute Salon-App. Leider kann man keine Rabatte im Sinne von Angeboten für einen bestimmten Zeitraum einstellen. Sobald man einen Rabatt einstellt kann der Kunde quasi auch in 5 Wochen den Termin machen für den Rabattierten Service obwohl man vielleicht als Salon nur ein Angebot für 1 Woche möchte. Ansonsten könnte der Kassenbericht verbessert werden, eine Umwandlung nach Datev benötigt ein Studium in BWL. Und selbst die kriegens wahrscheinlich nicht hin. Leute das muss einfacher gehen, der Nutzer sollte einfach auf Download als Datev klicken , fertig. Und nicht irgendwie da mit OpenOffice Libre was auch immmer rumfuchteln.
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apex2121sgdweapex2121sgdwe

Excellent

Love Treatwell even though they charge quiet a lot for new clients but they always offer some support and honestly my majority of the clients came from Treatwell x
The one thing I don’t really like that they have changed instead of us calling them we have to do it online to submit review which takes forever and it’s not as quick as usual
Thank you
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Gabrielė vGabrielė v

poor customer service

I have been a client on and off since they where Wahanda and later on treatwell took over. It’s a disgusting and greedy company now. They have no customer service over the phone. You can only chat, i struggle typing due to my health issues. As much money we pay in very high commissions and fees in exchange with poor customer support for business owners. Fresha, Booksy still offers over the phone customer services. Bad customer service for business owners, poor support. Take your business elsewhere. Fresha has no fees and excellent customer care. i will be terminating my contract and taking my hard earned money, where i m valued more as a paying business owner
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Wythenshawe ManchesterWythenshawe Manchester

Response from developer

Hi, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. We are sadden to hear you have closed your account, but we do appreciate your feedback as this is important to us. Best wishes, Treatwell

Die App hängt

Tolle App, allerdings hängt die seit dem letzten Update immer wieder, wenn man sie öffnet.
Wäre toll, wenn das behoben wird.
Ist etwas nervig, wenn man vor dem Kunden steht und erstmal nichts machen kann.
Biana1984Biana1984

J’Adore

Superbe application, tout est clair ,simple et en même temps complet ,
L’équipe est a l’écoute , la bienvailllance et la gentillesse au rdv à chaque fois que je les contacte .cela fait 7ans que je l’utilise et j’ai réussi à convaincre plusieurs personnes à l’utiliser et ils sont ravi .bravo à vous et merci pour votre travail
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Katy’s12Katy’s12

Très bien

Site fluide, pratique et simple d’utilisation ! De plus le service client très réactif en cas de besoin quelconque 😊 Je le recommande pour les professionnels.
CamDhgCamDhg

Review

I understand your frustration. Here is a review based on your complaint:

I have had an extremely disappointing experience with Treatwell. Despite offering over 100 services, I have consistently encountered issues with incorrect information being provided for my services. This has not only led to a significant loss of customers but has also resulted in numerous refunds due to the mistakes made by Treatwell.

Furthermore, I have been shocked to discover that additional services were added without my consent, leading to further confusion and dissatisfaction among my clients. The pricing discrepancies have also been a major concern, as the incorrect prices have caused significant inconvenience and financial losses.

If only Treatwell had communicated their intentions clearly from the beginning and sought my approval before making any changes or additions, I could have avoided these unnecessary challenges. It is disheartening to realize that the trust I placed in Treatwell has been misplaced, and I am deeply disappointed by the lack of professionalism and integrity displayed in their services.

Overall, my experience with Treatwell has been nothing short of a nightmare, and I would strongly advise others to proceed with caution when considering using their services.

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I hope this review accurately reflects your sentiments. Let me know if you would like to make any changes or additions.
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Shahla237Shahla237

Response from developer

Hi Shahla237, We’re really sorry to hear that you were not happy with your Treatwell partnership and we would love the opportunity to rectify your issue, gain valuable insights from your feedback and highlight the value Treatwell can offer your business. Please fill out the form below and a member of our Partner Success Team will be in touch. https://partners.treatwell.com/hc/en-gb/requests/new Best wishes, Treatwell.

Sehr hilfreich, ganz wichtig für arbeiten

Sehr hilfreich, ganz wichtig für arbeiten und sehr praktisch
Daniela’s NagelstudioDaniela’s Nagelstudio

Response from developer

Hallo Daniela, vielen Dank, dass Sie sich die Zeit genommen haben, einen so netten Kommentar zu hinterlassen. Wir unterstützen unsere Partner stets dabei, ihr Geschäft auszubauen, indem wir ihnen mit unserer Buchungsplattform, unserer benutzerfreundlichen Salon-Software und unseren intelligenten Marketing-Tools helfen, mehr Kunden zu gewinnen. Vielen Dank für Ihr positives Feedback! Nochmals vielen Dank für Ihre Kontaktaufnahme. Viele Grüße Treatwell

Bien dans l’ensemble

Bien même si la commission de 35% fait un peu mal, et dommage qu’on ne puisse pas synchroniser l’agenda à notre agenda Google c’est vraiment embêtant de devoir tout saisir manuellement , c’est quasiment un deuxième travail alors qu’avec d’autres plateformes nous pouvons synchroniser les agendas
Lolita765Lolita765