Love the app, when it works.
I love this app. It helps me exercise and I love that I can do something good for the environment. My only problem is, sometimes, including right now, it just doesn’t open. I’ve logged in, but it doesn’t load. There’s just a loading spiral. Nothing happens.
Products downgraded
I was collecting points for a few years to get a trek light blanket, just to find out the product has changed to a towel 1/3 of the price for the same amount of points
Cant re-login to account
Twice at this point, after being logged out in some way or another (the second one being completely randomly), I have been unable to log back into my account. Logging with google says i used an actual username/password, but that section says my account doesn’t even exist despite the fact that it does actually exist.
Your island is not saved locally (only on the account) so you lose it entirely when logged out like this and have to “start over” from another account.
Your island is not saved locally (only on the account) so you lose it entirely when logged out like this and have to “start over” from another account.
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Updates??
I loved this app but came back to see everything is outdated, only reports from 2022….
Does what intended but unapproved charges.
The app works perfectly, exactly what it is intended to do but every few months? Whether I tell it not to or not, the app will charge me the $10 “pitch in” amount for helping the environment. I have cancelled it 10 plus times now and it just keeps charging me.
Loving it
Not typically one to write a review, but I really love this app. Feels good to help planting trees. I like the feature where you pick which type of tree you plant. The tree valley is very cute. Personally not in it for the rewards or discounts, so I can’t speak to that component of the app. I’m walking places anyway, might as well have my steps do a little bit of good!
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Thank you
Hope to Become a Tree When I Die: A Peaceful Return to Nature. Peace. Love. Respect.
Not working
For some odd reason it’s not working on iPad for me I’ve tried everything can anyone help
Used to be a debit card company
First was a cute idea to open an account and you could plant trees. Costed $50 which was supposed to be refundable if you closed your account they closed it because of whatever issues they had. Never got any checks in the mail for my money. I get it $50 wasn’t much but it’s the fact that they couldn’t be trusted. I even still have the physical debit card because out of nowhere they up and closed it on me.
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Feels good
I like the app I just really wish we could spend more than one at a time for things like cleaning plastic out of the ocean
0/10 customer support
I’ve been trying to redeem a reward for almost 60 days now. I message the customer support chat and generally get a response around 10 days later. Took over 40 days to find out it was delivered to the wrong address, and when I went to the delivery address the folks living there said they never received the package. Whether or not that is true, I have notified customer service of this and am still waiting on a response.
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Still charging my card
I deactivated the chip in months ago and took my card off the app but it still is taking money out each month. This is completely unacceptable.
Weird problem
I love the app and I had a lot of trees but now it won’t let me log in. Every time I open the app I get hit with a loading screen which lasts indefinitely.
Treevalley prob
Terrain-Terraform not working.
Used to be pretty good
This app used to be pretty accurate counting steps and easy to connect to my smart watch. I recently got a new watch and it will not count the steps from it no matter what I do. Only counts steps While I carry my phone. Example: today at 7:53 pm I have 3554 on my watch and less than 2000 on the app. I’m old as dirt and have health issues, so for me that’s a lot of steps and a lot of steps to lose. Bummer!!
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Disabled Account
Couldn’t login via AppleID one day, so reached out to support.
They told me my account was disabled with no way to reverse this.
I have to ask: why? I only use the step tracker portion and it syncs with my Watch, Apple Health, etc - I built up ALOT of points over the years and never really spent any - so it seems like my account was simply disabled to stop me from redeeming any of those points at a latter point - aka this seems very suspicious. The app had been going downhill before this, but this is literally the cherry on top.
They told me my account was disabled with no way to reverse this.
I have to ask: why? I only use the step tracker portion and it syncs with my Watch, Apple Health, etc - I built up ALOT of points over the years and never really spent any - so it seems like my account was simply disabled to stop me from redeeming any of those points at a latter point - aka this seems very suspicious. The app had been going downhill before this, but this is literally the cherry on top.
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Planted 315 real trees!
I‘ve been using this app on a daily basis for about 1.5 years now. By swapping trees with another Treecard member on a weekly basis, I’ve managed to plant 315 real trees! I appreciate this app so much as a way to do something positive for the environment for free. I will admit that I haven’t used some of the other features, like claiming physical rewards or donating on a monthly basis, but I’m happy to give this app 5 stars for all of the trees I’ve been able to plant. I really hope this app continues to stay active. I will continue to support it for as long as I can.
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PEAK APP
I’ve had this app for years now and all I can say is the dedication I’ve put is crazy you can’t earn much of anything but I do enjoy building an island and I have over 360 trees as of now and most are the palm trees so I’ll definitely say it’s basically a fun step counter. Thanks Treecard.
No customer service
I really hate writing a bad review, because part of it is that they’re too efficient. I’ll explain. So I ordered some plants off the app, and very quickly realized I should check to make sure they’re safe in my house with my cats who love to chew on plants. Turns out the plants are toxic to cats. Within an hour of ordering, I asked if my order could be canceled. I used two different methods of contact to do this. While a couple of days later, I did get a message saying they would forward my concern to someone higher up, that’s all I’ve heard from them. Meanwhile, this box of toxic plants is in my house, and they haven’t responded to any further correspondence about returning it. I wouldn’t have minded swapping the plants out, and not getting the refund, but now I won’t get another plant from them again. It’s really disappointing.
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Less and less of an impact as time goes on
I used to love this app, but they’ve slowly been making it less and less impactful. The 48k step trees used to plant an entire tree, but now they’re only worth .3 of a real tree. They also stopped doing the animal adoption, despite saying that it’ll be back soon for years. Additionally, the 100 star points you can redeem for removing 4 water bottles from the ocean now only removes one water bottle, but it still is labeled as removing 4. I’m still going to use this app, as any impact on the betterment of the environment is a net positive, but I can’t help but be disappointed in how things have been going on here.
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