Pairing fails
Pairing with the bike no longer works with “Pairing failed.”
Easy to lose your recent ride!!
Beware of enabling the map view. Especially at the end of a ride and after closing your ride in the applications dashboard. If you then go to the map there is an icon indicating that you are recording a ride. If you touch that icon it closes the ride with a message that nothing is stored due to insufficient data. However, the app was still working with the ride you think you recently closed via the dashboard and you have now just deleted the ride you had just finished recording. Very frustrating!!! The app should prompt with a message asking if you really want to delete with text indicating the app is still using the most recent ride. Otherwise the app is OK but I have made this mistake several times and I wish it didn’t delete my last ride like that.
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Great app. Does not display heart rate from Apple Watch. Maps are very out of date.
The functionality of this app is good. It would be better if it would display speed and distance from the map view. Also display heart rate connected directly from Apple Watch. As of September 5, 2026, maps are several years out of date (North Carolina).
Good for providing E bike information.
It does a great job of providing battery and power information. However, it does not communicate to Trek Riding Club app or to an Apple Watch. That means I’ll have to use three apps to track one bike ride. One to operate my E bike, one to monitor my heart rate, and one to … Well, maybe I don’t need the Trek Riding Club app.
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Love my bike but having connectivity issues with app
I love my Trek bike and the app is great but I’m having issues with connectivity upon start-up. When I connect my app to the bike, it connects and then after maybe 10 seconds, it cycles through the connection process again. This happens 3-5 times before it finally locks in. Once it locks in, I don’t have any further issues, but it is a bit annoying when I start my ride and the connection disengages and shuts the motor off. Looking for some help from the Trek team to solve this. My local bike shop replaced my controller already, so they believe it’s an app issue.
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👎
No matter what I do it won’t let me tune my motor in the motor tuning settings it will continuously load tell my bike turns off what do I do I want to change my settings
Tech support
Called into trek to set up trek app, Winston was awesome, very professional and quick!!
Good but needs option to add more than 1 bike
Works great except when I added a 2nd trek bike to the app you lose the first bike. A pain to get the original bike back on the app after deleting the new bike. This app works with only 1 bike. I confirmed it with Trek.
Battery Drain
This app severely drains your iPhone battery. Just done two rides and phone was out of battery before my ride ended.
Does townie go
I love this bike it makes life better. I hope they make it so you can use 2 bikes on the same app. I hope to buy a Townie go S next summers.
LBD
App does not work with TQ hpr 60 drive systems. That means no recording, no motor tuning or dashboard functions at all. Trek has told me for six months that the app is being worked on. I will likely die of old age before they bother. EXTREMEMLY poor customer support for some of their most expensive bikes. SHAMEFUL
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Nice when it works
The app is overall pretty decent. However, I can no longer upload my rides to Strava in the app. I tried disconnecting the apps and reconnecting to no avail. It also takes a while to connect to my bike, unlike the Hyena app.
Seit dem Update funktioniert das hochladen der Fahrt in Strava nicht mehr.
Genau. Ich habe die App schon neu installiert… hat nichts gebracht. Es kam mit dem Update, davor ging es einwandfrei!!
Gut, aber…
Die App war die ganze Zeit super, die letzten 2 Fahrten geht das hochladen über Strava nichtmehr… Schade…
Total garbage
Will not connect my TREK Allant+ 8s. Trek dealer said to use the Bosch app. that will not connect either. What losers are writing software for this company? I paid a lot of money for this bike!
Hmmmm
Something is amiss I’m just getting to this App 2 years later but I can’t find my bike. Yes I’m on WiFi, yes the bike is on. Yes it’s mine.
Good!
Nice that you can set notification on charge level and see a bit of info about the battery itself and health. Cheers!
Not importing rides
After software update on bike, some rides don’t upload even though connected to phone.
Bike shop couldnt help (other than update firmware).
Bike shop couldnt help (other than update firmware).
I just want to set the clock on my new bike
Horrible app. Have to make an account. They’ve never heard of people with single-letter last names. Why do you need my height and weight with no way to skip? Why do insist on location permissions? I JUST WANT TO SET THE CLOCK ON MY NEW BIKE.
The design and user experience are not favorable
While it does contain valuable information, the app is plagued by a lack of continuity between pages, rendering any features that would otherwise be intuitive… obsolete.
In its present state, the app is functional but to call it clunky is an understatement. It’s operates like a Frankenstein monster with each page looking and acting like its own entity that is not conducive to a smooth ride. That said, I’m on a cruiser go riding around east Santa Cruz so I’m not mountain biking or anything.
If gets 3 stars still because as a new comer to e-bikes, I am somewhat satisfied with the ability to tune the motor, some battery and charging info (but even more of it missing) and it has a map app that is very difficult to use and seems kinda dangerous.
In its present state, the app is functional but to call it clunky is an understatement. It’s operates like a Frankenstein monster with each page looking and acting like its own entity that is not conducive to a smooth ride. That said, I’m on a cruiser go riding around east Santa Cruz so I’m not mountain biking or anything.
If gets 3 stars still because as a new comer to e-bikes, I am somewhat satisfied with the ability to tune the motor, some battery and charging info (but even more of it missing) and it has a map app that is very difficult to use and seems kinda dangerous.
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