Trek Central User Reviews

Name: Trek Central
Rating: 4.7 (2648 reviews)

Trek Central

Trek Bicycle

🔍 Reference

🗺️ Navigation

What users say

Summarized from real user reviews of Trek Central. Based on 2.6K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Reference app.

Positive things

🚀Great app when it works
👍Good for adjusting bike settings
🔋Decent battery life

Negative things

🐛Constant connection issues
🐛Crashes and bugs
🐛Inaccurate data tracking
🔒Poor password handling
👎Limited functionality

Top reviews

Most Recent Highest Rated Lowest Rated

Nice when it works

The app is overall pretty decent. However, I can no longer upload my rides to Strava in the app. I tried disconnecting the apps and reconnecting to no avail. It also takes a while to connect to my bike, unlike the Hyena app.

FX 1s

13 days ago

Seit dem Update funktioniert das hochladen der Fahrt in Strava nicht mehr.

Genau. Ich habe die App schon neu installiert… hat nichts gebracht. Es kam mit dem Update, davor ging es einwandfrei!!

Lennyz1234

13 days ago

Response from developer

Update – Wir haben das Problem mit dem Export von Fahrten zu Strava behoben. Sie sollten nun in der Lage sein, zuvor in Trek Central aufgezeichnete Fahrten manuell zu Strava hochzuladen; zukünftige Fahrten werden nach Abschluss der Aufzeichnung automatisch hochgeladen. Bitte wenden Sie sich an ridersupport@trekbikes.com, falls Sie weiteres Feedback oder Fragen zu Ihrem Fahrrad haben. Viel Spaß bei der Fahrt!

Gut, aber…

Die App war die ganze Zeit super, die letzten 2 Fahrten geht das hochladen über Strava nichtmehr… Schade…

RoObin93

13 days ago

Response from developer

Total garbage

Will not connect my TREK Allant+ 8s. Trek dealer said to use the Bosch app. that will not connect either. What losers are writing software for this company? I paid a lot of money for this bike!

Aflyboy

14 days ago

Hmmmm

Something is amiss I’m just getting to this App 2 years later but I can’t find my bike. Yes I’m on WiFi, yes the bike is on. Yes it’s mine.

Oddspider

23 days ago

Good!

Nice that you can set notification on charge level and see a bit of info about the battery itself and health. Cheers!

Dwarhound

a month ago

Response from developer

Thank you for your feedback! We are glad that you are enjoying your eBike and the Trek Central App. Please reach out to ridersupport@trekbikes.com with any further feedback or bike assistance needs. Ride Bikes, Have Fun, Feel Good!

Not importing rides

After software update on bike, some rides don’t upload even though connected to phone.

Bike shop couldnt help (other than update firmware).

Craigs Ride

2 months ago

I just want to set the clock on my new bike

Horrible app. Have to make an account. They’ve never heard of people with single-letter last names. Why do you need my height and weight with no way to skip? Why do insist on location permissions? I JUST WANT TO SET THE CLOCK ON MY NEW BIKE.

icdl 13243

2 months ago

The design and user experience are not favorable

While it does contain valuable information, the app is plagued by a lack of continuity between pages, rendering any features that would otherwise be intuitive… obsolete.

In its present state, the app is functional but to call it clunky is an understatement. It’s operates like a Frankenstein monster with each page looking and acting like its own entity that is not conducive to a smooth ride. That said, I’m on a cruiser go riding around east Santa Cruz so I’m not mountain biking or anything.

If gets 3 stars still because as a new comer to e-bikes, I am somewhat satisfied with the ability to tune the motor, some battery and charging info (but even more of it missing) and it has a map app that is very difficult to use and seems kinda dangerous.

rumorzboutme

2 months ago

Basic app that does it's one job poorly

This app is a pretty basic activity tracker but it doesn't even do that well. The "pause ride" doesn't work. When you go to resume your ride the app has lost connection to the bike and you have to reboot the app to reconnect, which either saves or discards the previous portion of your ride. Don't bother with this app, just use Strava!

The.grumpy.runner

2 months ago

Response from developer

Thanks for reaching out. We're sorry to hear you're having issues with Ride Recording in Trek Central. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 and we'd be happy to help troubleshoot this further with you. Ride Bikes, Have Fun, Feel Good!

Perfect

Trek could have taken the easy route and actually made an app that worked and measured the metrics on the screen accurately but they made the brilliant decision to make the app so unusable that you decide to never use it. Put the phone down. Ride the bike. Brilliant. Solid work trek.

Sltcoach

2 months ago

Response from developer

Thanks for reaching out. We're sorry to hear you're having issues with your ride metrics and data in Trek Central. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 and we'd be happy to help troubleshoot this further with you. Ride Bikes, Have Fun, Feel Good!

Keine Verbindung

Egal was man macht App verbindet sich nicht mit dem Fahrrad

Gir Musik

2 months ago

Response from developer

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie Verbindungsprobleme haben. Bitte wenden Sie sich an ridersupport@trekbikes.com – wir helfen Ihnen gerne dabei, das Problem gemeinsam mit Ihnen weiter einzugrenzen. Fahr Rad, hab Spaß, fühl dich gut!

Most bugs squashed now very solid

Does a lot in one app, but the best part is being able to customize in great detail how my electric motor works, so I can turn it right down for long range and a slight boost, all the way up to the 300W juggernaut for steep hills. The map while riding works well, easy to pinch and rotate. And the database of rides is helpful. Thanks Trek for fixing all the bugs over the last few months.

littletommy79

3 months ago

Response from developer

Thank you for your feedback! We are glad that you are enjoying our bikes and the Trek Central App. Please reach out to ridersupport@trekbikes.com with any further feedback or bike assistance needs. Ride Bikes, Have Fun, Feel Good!

Great app. Does not display heart rate from Apple Watch.

The functionality of this app is great. It would be better if it would display speed and distance from the map view. Also include heart rate connectivity to Apple Watch.

PAKGSO

3 months ago

Response from developer

Thank you for your feedback! Apple Watch does not natively broadcast heart rate data via Bluetooth but there are some 3rd party Apple Watch apps, such as Echo Heart Rate, that allow this function. This would let you pair your Apple Watch with Trek Central App. Please reach out to ridersupport@trekbikes.com with any further feedback or bike assistance needs. Ride Bikes, Have Fun, Feel Good!

History issue

Unable to open history, when trying it closes the app down completely.

earos

3 months ago

Response from developer

Thanks for your feedback. We are working on a fix for this issue that will be included in the next release of Trek Central (v2.9.3). In the interim, you can avoid this issue by opening the "Dashboard>Ride" tab and selecting "Finish" on any ongoing ride recording. You should then be able to access the "History" tab. Please reach out to ridersupport@trekbikes.com with any further feedback or bike assistance needs. Ride Bikes, Have Fun, Feel Good!