Tickets didn’t work
Tickets didn’t show up in app. Went the ticket booth at Malpensa and they could not figure out the problem. In addition, they were unable to issue us new tickets because their system is separate from the app and website. Wait online and get the paper ticket!
Registration not possible without Italien mobile number
Very bad App! I stucked at the registration process at the point to fill in the password (autogenerated by my apple password manager) and the optional phone number. The transportation legal was available only in Italian. One star is even too much! I would like to contact the support. The email contact form was only in Italian and the hotline number was only an Italian one. If the development would like to know how a good app works, please have a look into the app of trainitalia. The interface all in your own language, quick buy without registration possible. Very easy to handle.
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Completely Illogical
This app and the ticketing methodology is nonsensical. The invoice doesn’t even list the details of what one purchased. The ticket only displays within a window of time prior to departure. There must be some reason for this, but I haven’t figured it out. Sure works be nice to refer to the itinerary - but it doesn’t exist.
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Incredibly buggy
This is by far the worst transit app I have ever used. Search is broken, CC number cannot be pasted, you buy 4 tickets but only one of them works… literally broken
Basic function
Can buy tix. Can’t enable qr w/o ITA birth
Зручно!
Радію, коли є можливість скористатися послугами Trenord, а не Trenitalia, адже у перших робота налагоджена значно краще.
Needs improvement
Please put the train number on the QR code
Poor App
The app doens’t work well, and does not have any customer service it only directs you to a link. I don’t recommend it
Was great until the update
It was a great app until the update. Now I cannot purchase tickets with a CC. What’s the point of this app of you cannot buy tickets?
Unfriendly
Tickets are only provided 5 minutes before boarding!!! Why stress at hour H!
Double taxation
I bought 2 tickets and due to a bug in your system I paid for 4 tickets. When I tried to refund them or cancel 2 I got blocked by the full profile setup which requires you to be Italian. You also cannot fill out a complaint if you are not Italian
Terrible!!!
You are forced to download the app to retrieve the QR code but the same is not available anywhere!!!
Worst ever, no help
Simply unbelievably bad and Italian mess.
Pessimo servizio, pessima app
Non riesco a capacitarmi della coerenza di questa azienda nell’erogare sia un pessimo servizio nel suo core business, sia nell’app di consultazione del suddetto. Tenuto conto della comprovata malafede, immagino che ci sia lo specchio anche qui: sistematicamente ogni giorno, ci sono treni sulla linea Varese Nord (che è quella che mi compete, ma vado sul sicuro nel presumere per tutte le linee) che vengono segnalati come in orario quando in realtà sono in ritardo di più di venti minuti. Altri ancora (e qui mi chiedo quanto l’operazione di bugfixing millantata sia veritiera) risultano come arrivati a destinazione quando in verità non sono nemmeno lontanamente vicini all’arrivo alla stazione intermedia nemmeno sulla normale tabella di marcia (figurarsi con i ritardi). Presumo per mancanza di competenze nel gestire riferimenti univoci, che vanno a pescare da altre tratte. Scrivo questa recensione dopo 15 anni da pendolare e utilizzatore (mio malgrado) dell’app della prima ora da diversi sistemi. Unitamente all’esperienza utente pessima (ogni tipo di biglietto o carnet o abbonamento ha una maniera completamente diversa di pagamento e attivazione), e all’impossibilità di aprire ticket o chiedere rimborsi con facilità (vedasi nuovamente il capitolo malafede di cui sopra) noi pendolari siamo giornalmente in ostaggio di questa azienda.
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Where is my QR Code ?!?
Ridiculous, 1000 of personal data to insert to biy a ticket.
Impossible to issue the ticket after purchasing
It request resident documents even when I say I am a tourist
Support for chinese
Could u add support for chinese
Sorry guys
Hopeless. Showed wrong train times and wouldn’t accept payment. Used to work fine. Not now.
Laveno-Mombelo to Varese Nord is an easy journey. Please fix your timetables and get this app working again.
Laveno-Mombelo to Varese Nord is an easy journey. Please fix your timetables and get this app working again.
late
trains are always late! i hate how they work. i always late because of their non punctuality.
Mr
Semplicemente disgustevole. Ho comperato due biglietti. Entrambi sono sul mio app e non c è modo di passarlo all altra persona in caso viaggi su un treno diverso. Vergognatevi !
