Glitch in app
Had to book 3 tickets, app swaps destination and departure station, and I wasn’t able to refund (Roma Trastevere to Fiumicino). Really annoying glitch. Have emailed Customer Care, hopefully they can refund me.
Kkildare1990
App not working in USA
Unable to log in, app keeps telling me “something is wrong”
Tried changing password but keep getting the same message.
Definitely, “something is wrong,” but I think it is the App
Tried changing password but keep getting the same message.
Definitely, “something is wrong,” but I think it is the App
SSwiftly9999
App Doesn’t Work
I have used this app here in Italy for years without a problem but I can no longer open the app. It says: “Attention something went wrong. Please try again.”This has been the message for a month. I can’t access my Trenitalia account by logging in either on the app. I can however access the app using my wife’s mobile and Trenitalia app because her app account is through the Italy App Store, mine is the United States. Again, I have never had this problem before.
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SSeeknHeal
Apple Wallet pass shows the wrong travel date for travellers outside Europe
In Trenitalia's Apple Wallet train passes (pass type pass.com.promptu.ProntoTreno), the date in the header ("headerFields", key "date") is shown in the phone's time zone. A traveller in the US sees the day before the trip: an 06:25 Milano Centrale departure on 26/11 shows as 25/11. The departure and arrival fields are correct because they have "ignoresTimeZone": true. Adding "ignoresTimeZone": true to the header "date" field fixes it.
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*A*Up In The Air*
Nice
Works fine for me. Created an account, booked and paid for tickets, accessed refunds, checked departure times and platforms. No problems with my experience.
ZZooommm
