App (and website too, for that matter) are complete garbage
App and website will not accept new passwords and will not accept payment for train tickets.
A pain
The app is ok when it works, but periodically and most recently after the last update, it just doesn’t work anymore. Last week, I wanted to buy a monthly ticket, but suddenly I could only buy the weekly one. So I did, because I had to take the train, but after the purchase the app just crashed. I tried reinstalling, but to no avail. And of course, once you purchased a weekly ticket you cannot ask service support to fix the issue and buy the monthly one: after waiting for about 30 minutes at the phone, the obvious answer: we can’t do anything about it. Good job!
UPDATE: I went to the info desk and was told to reset the email. It was a pain and even after doing that, the issue remains. I was also contacted by the developer and told the issue had been fixed, but guess what? Nope! Not working!
UPDATE: I went to the info desk and was told to reset the email. It was a pain and even after doing that, the issue remains. I was also contacted by the developer and told the issue had been fixed, but guess what? Nope! Not working!
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Useless
You can’t even track your train outside Italy. Will stick to Trainline to book my trains
Fix this please and put the old prices back!
You guys raised the prices of trains and your app isn’t even working…
Garbage for the most part as is the website
Garbage for the most part as is the website
