Exceptional staff
Lovely staff at every point of my journey so far very happy
Signing in just straight up doesn't work
Even after a password reset
Too many technical issues
First of all I did not receive miles for logging in the app for the first time, second there isn’t a quick easy way to live chat and third when I go to the help section anything I type “No results found
Please rephrase your search or contact our
Service Center.”
Please rephrase your search or contact our
Service Center.”
Small tight late and rude
Apps fine. The flight sucked. A 1 hour flight turned into a 3 hour pain. Had to take a bus out to the plane. Then we sat there on the tarmac for an hour. The plane was small and the lady in front of my wife leaned her seat back during the delay and squeezed her while we sat and waited. We asked the steward to help but he did nothing and after asking nicely the woman in front of my gave some attitudes. The guy behind my wife was very tall and shoving his knees against her back the whole time. It was also very hot. The crew was kinda rude. There’s probably a better choice than this. Literally the chair in front of me is hitting the brim of my hat.
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FLR to FCO
Excellent! From ticket counter yo arrival, great customer service!
