Patético
Hahaha, não deixaram eu embarcar e ainda me fizeram pagar o despacho
(Obs: não me pagaram o reembolso, ainda por cima, os atendentes da ITA ficaram rindo da minha situação e falaram que não eram da ITA. Sendo que tinha um símbolo da ITA no uniforme de cada um deles…. Sinceramente, se eu fosse me prostituir, eu teria sido menos humilhada
(Obs: não me pagaram o reembolso, ainda por cima, os atendentes da ITA ficaram rindo da minha situação e falaram que não eram da ITA. Sendo que tinha um símbolo da ITA no uniforme de cada um deles…. Sinceramente, se eu fosse me prostituir, eu teria sido menos humilhada
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Dirty
The flight was dirty (seats, bathroom), flight attendants were rude. How do you fly and they don’t offer water, you have to get up and get it yourself.🤔
I will never fly ITA again. One and done.
I will never fly ITA again. One and done.
Terrible app
Honestly when you compare this to other apps like United or even American this app really falls way short
Buggy
App was buggy, couldn’t pay for bag beforehand. Was charged $299 for a FREAKING EXTRA BAG at the gate.
This airline is Italy’s frontier and spirit. Hope our plane is better engineered than this app.
This airline is Italy’s frontier and spirit. Hope our plane is better engineered than this app.
Great airline
Such a great flight, service was amazing
Boarding Process
No priority boarding for business class passengers at IAD and FCO airports. Everyone is allowed to break the queue and crowd lines. Need better ground crew planning. Learn from KLM or Lufthansa
ITA: mais atenção ao passageiro, please!
O App ITA muitas vezes traz informações erradas. Por exemplo, informa o check-in balcão X quando ocheck-in , ocorre no Y, o que obriga passageiros com necessidade de Assistance a ficarem desassistidos.
Ridiculous App
Avoid this app… I attempted to create an account for my upcoming flight. The app kept telling me my account was incorrect. I’m trying to create an account, not log into an existing account. After multiple attempts, I deleted the app. What a waste of time.
Frustrating
Never updated with gate number or time. Very frustrating . It doesn’t include a map .
Thank you
I was taken priority bcz I have children everything was smooth thank you ITA
Shambollic airline
I swear the urgency these people had rivaled a dead snail. I checked and EVERY flight to Palermo was delayed. 0% on time 😭😭😭😭😭 how do you not even get one on time
Exceptional staff
Lovely staff at every point of my journey so far very happy
Signing in just straight up doesn't work
Even after a password reset
Too many technical issues
First of all I did not receive miles for logging in the app for the first time, second there isn’t a quick easy way to live chat and third when I go to the help section anything I type “No results found
Please rephrase your search or contact our
Service Center.”
Please rephrase your search or contact our
Service Center.”
Small tight late and rude
Apps fine. The flight sucked. A 1 hour flight turned into a 3 hour pain. Had to take a bus out to the plane. Then we sat there on the tarmac for an hour. The plane was small and the lady in front of my wife leaned her seat back during the delay and squeezed her while we sat and waited. We asked the steward to help but he did nothing and after asking nicely the woman in front of my gave some attitudes. The guy behind my wife was very tall and shoving his knees against her back the whole time. It was also very hot. The crew was kinda rude. There’s probably a better choice than this. Literally the chair in front of me is hitting the brim of my hat.
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FLR to FCO
Excellent! From ticket counter yo arrival, great customer service!
Straightforward…Once You Get Your Account Created
The ITA Airways App does the job in serving up your tickets as booked. It takes a little wrangling to get your booking number linked to your ITA account and I expected that to be automatic once I entered my name and email address. C’est la vie!
Not recommended
Be aware that using the app will cost you more for the seats , food, WiFi etc
Charged and told upgraded.
Was told I was upgraded to business class. Charged. Then not given and had to ask for refund. Very disappointed
Service and punctuality
Great service and on time flight like it when you’re not waiting and waiting with other airlines ITA Airways is good.
