Smooth
Among the many Airlines apps I must say that the ease of use, clearness and immediacy of information, give this app an edge
Exceptional service!
We were able to travel stand-by as our friend is a Swiss Airline attendant. We were welcomed aboard and the crew made sure my daughter and I had seats next to each other. They were so accommodating and we felt spoiled! All and all it was a wonderful experience!!!
Dr
Lovely Airline
Horrible service
Where do I even start. The chat bot and the live chat offer abysmal service. Live chat agents ask me the same info over and over again when it is right there in the chat. I can understand they are handling multiple chats. But to not even bother to scroll up a couple of lines to see what I’m even asking is just infuriating. And the chat bot won’t even give you the phone number to call. They make it very hard to call support and direct you to the chat bot. And Swiss air in general has canceled my premium seat in the past without notice. I get to the gate and I don’t have a seat. What an abysmal carrier.
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Arguably the worst
I have no idea where they searched for the design team and coders but they found the worst of the worst. Logging on through security takes longer than security at JFK. So many error messages I finally gave up and called, user support was useless. Never got checked in
