Shocking
I travel to Copenhagen from the USA 2-3 times annually. I continue to be shocked by the inconsistent ability to easily purchase a ticket. This time, I tried 4-5 times to purchase seats during the ticket purchasing process. I was informed repeatedly that this was not possible and that seats would need to be purchased after the booking. This is just one of many strange examples of the SAS purchasing inconsistencies. Fortunately, SAS prices are cheap. I suppose you get what you pay for but do wish they could find a way to improve the user experience.
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TPTired of the SAS App Process
Terrible Customer Service
App is good to make a reservation, but is absolutely useless in resolving booking issues or obtaining a refund.
TGTommy Gotham
Update on claim
Very poor follow up. Promised a 30 day review no response from frequent communication. Correction : follow up is non existent
Jjktsb1
One hour + wait time
I had to cancel a flight last year because I had Covid. I was told that I can rebook with that money only per phone. Now an hour 20min wait to use that money. No one takes the call. Eurobonus gold member. Sad state of customer service.
WDWi dude
Have been unable to log on for over a year
I have reached out to SAS support many times including creating a support ticket within the app- but the tickets do nothing and are only for appearances. I have been unable to log in and use my eurobonus points for well over a year now- and the best I can figure is that I have an old account that needs manual migration- but the app itself is still not working for me no matter what I try. One associate even told me that they can send a message to the technical staff but that they will not respond. What is the point of an app update if you are not going to make it possible for all users to log in? Please fix this issue- I have searched around online and I am not the only person with the same problem.
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Ttmuz65
