SAS User Reviews

Customer Experience

Positive experience22.8% of reviews
Neutral5.8% of reviews
Negative experience71.5% of reviews

~ Based on 501 written reviews from the US App Store.

What users say

Is SAS Safe?

SAS – Scandinavian Airlines appears safe based on user ratings. AppsHunter Safety Score for SAS is 86/100.

This assessment is based on 2,245 user ratings, with an App Store average of 4.3/5.

Safety Analysis

81.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
15.8% of ratings point to a risky experience

~ Based on 2,245 App Store ratings for SAS.

Is SAS Legit?

SAS – Scandinavian Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for SAS is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not able to reserve seats via app nor webpage

Not able to reserve seats via the app nor the website. When clicking the prompt to go to payment, the screen just crashes. By mistake, I added an extra meal. I was able to pay for for an extra meal. But not for secret reservation.

App Broken

I can’t open the app. It grays out and shows an error message “Sorry we are not able to process your registration at this time. Please try again later.”

This has been happening since my departure day. I’ve deleted and redownloaded the app.

Doesn’t open

The app downloads but does not open. Simply says ‘cannot complete registration.’ Quit. Reload. Delete and redownloaded. Same thing over and over

Extra Bag Glitch

If you have to add extra check-in bags, do NOT buy it on the SAS app. They’ve been having this glitch that they never fixed where they double the amount of check-in bags you are trying to purchase. I kept trying to pay for only one additional bag and it keeps trying to charge me for two!

If you buy an extra baggage on their website, they will charge you $6 more than on their app. Sounds like a scummy way to get more money out of people.
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Doesn’t Go Past Loading Screen

Can’t log in or get past loading screen without getting an error

Can’t open app

Every time I try to open the app it gives me an error message and says try again later. I am leaving for a trip in 5 days and can’t get my E-tickets.

App doesn’t work

Downloaded this from UK for upcoming flight but app crashes and not able to open at all. Tried over several days

This app does not work

The app only says, Sorry, we are unable to process your registration at this time.

SAS AIRLINES APP

Does not function on my IPhone.

Broken

App doesn’t work, won’t even reach the login page. Tried removing and reinstalling. Accessing from a normal residential internet connection in the US. Logging into the SAS web site works fine, but the app is broken.

Horrible experience

The app won’t even load. It tells you registration failed and to try again later.

Doesn’t work

Just states “we are not able to process your registration at this time”, nothing loads. I am not trying to register, but see my bookings.

this app doesn’t work

would love to actually review this app but it doesn’t even load and open successfully - just a black screen, then an error. no solution solves this problem - the app simply doesn’t work. having to log on through web is so annoying. why even have an app?! please fix this.

This is not working.

This app is quite disappointing; it fails to open at all, rendering it completely unusable.

Version 7.whatever broke the app

As some have already mentioned in the past few weeks, I can’t open the app. Yes, I do have the latest Apple OS on my Apple everything that this app can be installed. Yes I restarted all the HW. Yes, I have reinstalled the app before, after and in the middle of restarting (that is a joke but still I did on 2 different devices). THE MESSAGE ALWAYS HAS BEEN: “Sorry, we are not able to process your registration at this time, please try again later”… I’ve been trying… for couple of days… Eventually I will have to take a SAS flight that I have already booked. So, now I’m wondering if the app sucks, the developers and the airline don’t care to read the reviews at least once a week… Should I fly SAS or fly with a safer option.
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App won’t even open

I have a flight coming up that I’d like to keep track of in the app but I can’t even get to the loading screen. Just keeps crashing and saying server error. Seems like everyone else who recently downloaded the app is encountering the same issue

useless app

downloaded as i’m catching a flight so need it to monitor the flight and check-in etc. But on accessing i just get an error, this is before I’m even asked to create an account or login. Absolutely pointless app

App doesn’t work at all

Self explanatory. Everytime I try to open the app on any device it says it’s unable. The website is useless too and you can’t get through to customer service for any help

app is not working July 1st 2026

why the app in not working in iphone ?

App doesn’t open

Installed app for first time, says internal server error

iPhone 17 Pro Max 512gb