Horrible App
Who tested this app? Keeps changing dates (passport expiration date, date of birth for examples) to a different date!!! Like WTF!!! Doesn’t seem to be able to connect a booking to a profile. I ended up deleting my profile. Cannot trust this app. This should not be rolled out.
Misleading
I needed to make a time change for a flight. They say on their website they do this for an additional fee, which is more than fair. However, the change fees actually cost more than the original flight or the replacement flight plus an additional fee on top of that so for $150 flight, the change fee is $175. False advertising.
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Sun Sea & Peaks
Splendid
Terrible customer service
I booked a ticket round-trip from London Gatwick to Copenhagen. I attempted to change a flight departure time both in the app and online. However, I was unable to do so. The instructions recommended I reach out to the Customer Service department. So, After struggling for about 35 minutes, I contacted the airline using their Chatbot system. I then waited approximately one hour and yet still no one came on to help me. Subsequently I called the customer service phone number. Again I waited about 45 Minutes, and when the agent finally got online, they told me they could not hear me and hung up. They did not offer to call me back, even after I explained how much trouble I had getting through the queue. So I was never able to change my flight and now I’m stuck with a flight time that is not convenient. I will do my best to never fly this airline again.
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Voyage familial
Bravo,
Très belle application.
Je recommande
Très belle application.
Je recommande
