Sun Sea & Peaks
Splendid
Terrible customer service
I booked a ticket round-trip from London Gatwick to Copenhagen. I attempted to change a flight departure time both in the app and online. However, I was unable to do so. The instructions recommended I reach out to the Customer Service department. So, After struggling for about 35 minutes, I contacted the airline using their Chatbot system. I then waited approximately one hour and yet still no one came on to help me. Subsequently I called the customer service phone number. Again I waited about 45 Minutes, and when the agent finally got online, they told me they could not hear me and hung up. They did not offer to call me back, even after I explained how much trouble I had getting through the queue. So I was never able to change my flight and now I’m stuck with a flight time that is not convenient. I will do my best to never fly this airline again.
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No option to add baggage
As title explains no option to add baggage if booked by 3rd party. The 3rd party was unable to add baggage either. Seems completely non-sensical, regardless of booking with 3rd party, the flight ultimately resigns with myself and I wanted to add baggage but couldn’t. Pretty poor!
Excellent
Excellent
Feedback process & baggage fees
Feedback form says it does not go to customer service, but there is no clear route to contact customer service. Customer feedback interface does not allow you to scroll down whilst typing in the feedback box. Baggage fees are deceptive and nonrefundable without providing any additional baggage weight. Awful airline and app.
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