Flyer
App is generally great. One topic that I have wrote quite a few times already but it has not been corrected is travel class upgrades, when you try to do those via app. Hardly ever that is functional and most of the time nothing happens when you tap on your phone or iPad the link, no it’s not because of pop-ups, because I have tested other links those works. It is ok if there is no upgrade possibility but why in earth are you offering that in app if that won’t work. I fly extensively and I can see onboard many times that there is several empty seats at the business, even I have tried to do upgrade via app without success. If you can fix this that would be most helpful.
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Up your game.
It was good a few years ago, it needs to raise the game. Even mirror BA which has improved. Ryanair, Lufthansa, LATAM, Aeromexico - all superior.
Connection fail
The connection fail, I tried 5G, 2 different wifi, with and without VPN, so bad app
App Setup
I love travelling with Finnair. Great planes and great service. But can you bring back the previous app layout where there’s a photo next to each one of your flights?
エラー処理の作り込み不足
エラー処理の作り込み不足があまりにも目立つ。座席予約が途中で操作できなり変更できなかった挙句、変更していないにも関わらず変更料を請求された。空港カウンターで処理頂いたが、混んでいたこともあり1時間以上かかった。その他処理を見ても、不具合モードの抽出、対策に関する開発の荒さが目立つ。品質をもう少しあげていただきたい。
