1. Home
  2. ✈️ Travel
  3. HSL
HSL

HSL

Tickets, route planner & news

476 ratings
160 reviews
With Ads
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • June 25, 2018
  • June 17, 2026

Developer

Helsingin seudun liikenne
✨Promote your app ✨
HSL screenshot #1 for iPhone
HSL screenshot #2 for iPhone
HSL screenshot #3 for iPhone
HSL screenshot #4 for iPhone
HSL screenshot #5 for iPhone
📌Ready
Reviews summary↘︎
⭐160
Reviews↘︎
📝23+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 4 weeks
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Plan your public transport journeys in the Helsinki region, buy tickets, and get real-time updates. Access buses, trains, metro, trams, and ferries all in one place.

✓Public transport ticket purchase
✓Journey planner
✓Real-time timetables
✓Vehicle tracking
✓Service disruption alerts
✓Multiple payment options
Show original description

What users say

Summarized from real user reviews of HSL. Based on 476 reviews and a 3.9/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Excellent app for travel in Helsinki
  • 👍Convenient and worked very well
  • 🚀Great experience, nice UI

Negative things

  • 🐛Buggy and annoying
  • 🐛Doesn't work with international numbers
  • 🐛Kept coming with error triangle or claiming no internet connection
  • 🐛App doesn't function, unable to purchase tickets
See all reviews

What's New in HSL

7.4.0

June 17, 2026

Thanks for traveling with us! We made the app a little better. Most of the changes in this version happened under the hood, but we hope you enjoy traveling with the app.

More

User reviews

Most RecentHighest RatedLowest Rated

Fix the bug

I just ran into the same bug as another user. I tried to buy tickets for me and my kids, I was running into a payment failed message. So I went to create an account wondering if it would work that way. Instead, because foreign phone number verification doesn’t work (it never sends a text) I am now stuck on the page that says “verify your phone number.” So totally stuck and now going to need to take an Uber to the theme park. What a bummer for tourists.
Show more
Mi clubMi club

Response from developer

Hi. Thank you for your feedback. I apologize for the issue with registration. We still have problems delivering the verification SMS to some foreign operators. The workaround is to delete app and after fresh install please select the "proceed as a guest" option. This way HSL ID is not created and no phone number verification is required. Single tickets and daily tickets can be bought with this guest mode. Kind regards, Joona/HSL

Doesn’t work

To purchase monthly or package tickets you need to create an account. To create an account it sends you an sms to verify your phone number. FOREIGN PHONE NUMBERS WON’T WORK. Once you attempted to create an account, the app is locked and you can’t even purchase a single ticket as a guest. You need to delete the app and download it again. Contacting support from the app doesn’t work. Search sales locations that sell physical cards ( at $5!) doesn’t work. Didn’t expect that from a major European capital city
Show more
MariaLolaPBMariaLolaPB

Response from developer

Hi. Thank you for your feedback. I apologize for the issue with registration. We do have problems with SMS verification to some foreign operators, especially US based ones. The workaround for season tickets is a physical HSL card you can purchase from a service point at Tripla, Pasila. The price category will vary depending on whether you are a permanent resident with a Finnish ID number. Our customer support can help with the best available options if you have a moment to contact them via phone: +358 9 4766 4000. Kind regards, Joona/HSL

None existent

Downloaded the app and cannot even get a verification code sent to my phone.
MJBanks73MJBanks73

SMS Verification

Cannot receive verification code to purchase a ticket
SschomSschom

Rubbish for tourists

Do not log out of you are not from Finland you will not be able to authenticate and retrieve your tickets. This app is a nightmare.
MelC7777MelC7777
See 155 more reviews

User experience

🐞

Reported Bugs

4 issues

Version 4.2.0 does not work on iPhone6 (iOS 12.5.5)

Bug

Routes go blank, nothing to go back

Bug

Login problems, like a scam

Bug

Unable to create account, login, or purchase tickets

Bug
✨

Requested Features

3 requests

Allow buying multiple tickets in a single purchase

Feature

Add maps showing all routes

Feature

Provide email verification option instead of just SMS

Feature

FAQ

What does the HSL app do?

The HSL app allows you to plan public transport journeys in the Helsinki region, buy tickets for buses, trains, metro, trams, and ferries, and receive real-time information about departures, arrivals, and service disruptions.

What types of tickets can I buy with the HSL app?

You can purchase single, day, and season tickets for both adults and children. The app also offers adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over.

How can I pay for tickets in the HSL app?

The app supports popular payment methods including debit/credit cards, MobilePay, phone bill, and commuter benefits, making it convenient to purchase your tickets.

Can I see real-time information about my journey?

Yes, the app provides real-time stop-specific departure and arrival times, and you can track vehicles live. It also displays any service changes or disruptions, with options to receive notifications.

Is the HSL app free to use?

The app itself is free to download and use for planning and accessing information. However, you will need to purchase tickets through the app for your journeys, which incurs a cost.