Pretty good for route planning
For the developers - would have got 5 stars but when you’re trying to pop a pin on the map to say where you’re going to/from there is no confirm button so this feature doesn’t work anymore
A must have when visiting
This app worked so amazing for our Helsinki visit. We don’t really have public transit in Detroit, so was starting with zero knowledge and within a day I was a pro traveling alone thru Helsinki.
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
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Doesn’t Work
Doesn’t work with foreigners. Won’t send verification text to allow you to set up account.
Critical Errors
I’m a foreign visitor from Canada. The HSL app couldn’t get its authentication text messages sent to my mobile device which meant I couldn’t use the paid services as a registered user due to incomplete authentication. I was advised to purchase passes as an unregistered guest but the app was also missing a log out feature which required me to uninstall and reinstall the app. This still carries risks of me losing any purchased services if I decide to log into the app again before the expiry of the pass. Unacceptable glitches impacting paid users.
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Umständlich
Irre was man da alles an Daten angeben muss. Und ihr wollt modern und „easy“ sein? Zudem Wucherpreise und lange Fahrzeiten. Wir sind dann mit dem Auto gefahren. Euren ÖPNV könnt ihr alleine nutzen. Wir waren schon in Moskau, Istanbul und anderen Großstädten. Da geht das einfach. Hier in Helsinki nicht. Na dann bleibt es eben.
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Response from developer
Hi. Thank you for your feedback. I apologize for the poor experience with HSL app. We do have a straightforward option without registration: after new app installation please choose "Proceed as a guest" and this way HSL ID account is not created and no contact details verification is required either. You can still buy 1-3 days or single tickets with this guest mode and journey planner works as usual. Kind regards, Joona/HSL
