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HSL

HSL

Tickets, route planner & news

483 ratings
173 reviews
With Ads
✈️ Travel
Free
With Ads

Details

Released
June 25, 2018
Updated
October 6, 2026

Background Location Access

Developer

Helsingin seudun liikenne
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About

Plan your public transport journeys in the Helsinki region, buy tickets, and get real-time updates. Access buses, trains, metro, trams, and ferries all in one place.

✓Public transport ticket purchase
✓Journey planner
✓Real-time timetables
✓Vehicle tracking
✓Service disruption alerts
✓Multiple payment options
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What users say about HSL

Reviews of HSL are mostly negative: the Travel app is rated 3.9/5 from 483 App Store ratings. What users like most: excellent app for travel in Helsinki, convenient and worked very well. Top complaints: buggy and annoying, doesn't work with international numbers. Summarized from real user reviews.

Positive things

  • 🚀Excellent app for travel in Helsinki
  • 👍Convenient and worked very well
  • 🚀Great experience, nice UI

Negative things

  • 🐛Buggy and annoying
  • 🐛Doesn't work with international numbers
  • 🐛Kept coming with error triangle or claiming no internet connection
  • 🐛App doesn't function, unable to purchase tickets
See all reviews

What's New in HSL

7.6.3

October 6, 2026

Thanks for traveling with us! This update includes improvements to ticket delivery, making travelling with us even more reliable.

User reviews

Most RecentHighest RatedLowest Rated

Still broken for business travelers

After 2+ years, HSL developers still haven’t managed to make text messages and logins work for foreign business travelers. The *only transit app on earth* with this issue (I travel all over Asia, US, EU with zero issues signing into public transit apps). The incompetence here is shocking, especially for Finland which otherwise runs a fine public transit system.

They will now have someone anonymous person reply “just use guest mode” and that person, their manager, and the owners of HSL ticketing are absolutely the problem. They do not care if the experience is broken or if they do a bad job.
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Nnpmsft

Response from developer

Hi. Thank you for your feedback. I apologize for the issue with registration. We still have problems sending SMS verifications to some foreign operators and there has not been a short term solution available. The mentioned "guest mode" is a workaround that does not require account verification and allows purchases of single tickets and daily tickets for 1-3 days. This issue has not been forgotten and remains top3 pain points we have. I sincerely hope we get this fixed in near future. Kind regards, Joona/HSL

Pretty good for route planning

For the developers - would have got 5 stars but when you’re trying to pop a pin on the map to say where you’re going to/from there is no confirm button so this feature doesn’t work anymore
AAlasdairJ

A must have when visiting

This app worked so amazing for our Helsinki visit. We don’t really have public transit in Detroit, so was starting with zero knowledge and within a day I was a pro traveling alone thru Helsinki.
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
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AFAccordian No Fan

Response from developer

Hi. The most humble thanks for your positive review. We still have not solved the issue where SMS verification to some foreign operators fail (US numbers especially) but I am glad you found the workaround with the guest mode. More features are coming soon. Best regards, Joona/HSL

Doesn’t Work

Doesn’t work with foreigners. Won’t send verification text to allow you to set up account.
RRebelwolf106

Critical Errors

I’m a foreign visitor from Canada. The HSL app couldn’t get its authentication text messages sent to my mobile device which meant I couldn’t use the paid services as a registered user due to incomplete authentication. I was advised to purchase passes as an unregistered guest but the app was also missing a log out feature which required me to uninstall and reinstall the app. This still carries risks of me losing any purchased services if I decide to log into the app again before the expiry of the pass. Unacceptable glitches impacting paid users.
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VVK23OP
See 168 more reviews

User experience

🐞

Reported Bugs

4 issues

Version 4.2.0 does not work on iPhone6 (iOS 12.5.5)

Bug

Routes go blank, nothing to go back

Bug

Login problems, like a scam

Bug

Unable to create account, login, or purchase tickets

Bug
✨

Requested Features

3 requests

Allow buying multiple tickets in a single purchase

Feature

Add maps showing all routes

Feature

Provide email verification option instead of just SMS

Feature

FAQ

What does the HSL app do?

The HSL app allows you to plan public transport journeys in the Helsinki region, buy tickets for buses, trains, metro, trams, and ferries, and receive real-time information about departures, arrivals, and service disruptions.

What types of tickets can I buy with the HSL app?

You can purchase single, day, and season tickets for both adults and children. The app also offers adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over.

How can I pay for tickets in the HSL app?

The app supports popular payment methods including debit/credit cards, MobilePay, phone bill, and commuter benefits, making it convenient to purchase your tickets.

Can I see real-time information about my journey?

Yes, the app provides real-time stop-specific departure and arrival times, and you can track vehicles live. It also displays any service changes or disruptions, with options to receive notifications.

Is the HSL app free to use?

The app itself is free to download and use for planning and accessing information. However, you will need to purchase tickets through the app for your journeys, which incurs a cost.