Doesn’t work
To purchase monthly or package tickets you need to create an account. To create an account it sends you an sms to verify your phone number. FOREIGN PHONE NUMBERS WON’T WORK. Once you attempted to create an account, the app is locked and you can’t even purchase a single ticket as a guest. You need to delete the app and download it again. Contacting support from the app doesn’t work. Search sales locations that sell physical cards ( at $5!) doesn’t work. Didn’t expect that from a major European capital city
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Response from developer
Hi. Thank you for your feedback. I apologize for the issue with registration. We do have problems with SMS verification to some foreign operators, especially US based ones. The workaround for season tickets is a physical HSL card you can purchase from a service point at Tripla, Pasila. The price category will vary depending on whether you are a permanent resident with a Finnish ID number. Our customer support can help with the best available options if you have a moment to contact them via phone: +358 9 4766 4000. Kind regards, Joona/HSL
None existent
Downloaded the app and cannot even get a verification code sent to my phone.
SMS Verification
Cannot receive verification code to purchase a ticket
Rubbish for tourists
Do not log out of you are not from Finland you will not be able to authenticate and retrieve your tickets. This app is a nightmare.
Worst experience
My ticket magically disappeared while it was scanned. I had proof that i paid for the ticket but the ticket was absolutely nowhere to be found. This has left me with a penalty fine, even though I had purchased the correct ticket. I am beyond angry
Response from developer
Hi. Thank you for your feedback. I would recommend filing an appeal in this case. You can find instructions on the penalty fare. Kind regards, Joona/HSL
