Will not send confirmation code to purchase tickets
The app will not send a confirmation code to a U.S. number.
Pretty good for route planning
For the developers - would have got 5 stars but when you’re trying to pop a pin on the map to say where you’re going to/from there is no confirm button so this feature doesn’t work anymore
Bad app, couldn’t even purchase
Poor UX, not easy to use. It requires an account and then won’t send SMS code. Does not accept Apple Pay. Can’t buy two tickets at once. Had to find a kiosk at train station instead.
Still broken for business travelers
After 2+ years, HSL developers still haven’t managed to make text messages and logins work for foreign business travelers. The *only transit app on earth* with this issue (I travel all over Asia, US, EU with zero issues signing into public transit apps). The incompetence here is shocking, especially for Finland which otherwise runs a fine public transit system.
They will now have someone anonymous person reply “just use guest mode” and that person, their manager, and the owners of HSL ticketing are absolutely the problem. They do not care if the experience is broken or if they do a bad job.
They will now have someone anonymous person reply “just use guest mode” and that person, their manager, and the owners of HSL ticketing are absolutely the problem. They do not care if the experience is broken or if they do a bad job.
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Pretty good for route planning
For the developers - would have got 5 stars but when you’re trying to pop a pin on the map to say where you’re going to/from there is no confirm button so this feature doesn’t work anymore
A must have when visiting
This app worked so amazing for our Helsinki visit. We don’t really have public transit in Detroit, so was starting with zero knowledge and within a day I was a pro traveling alone thru Helsinki.
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
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Doesn’t Work
Doesn’t work with foreigners. Won’t send verification text to allow you to set up account.
Critical Errors
I’m a foreign visitor from Canada. The HSL app couldn’t get its authentication text messages sent to my mobile device which meant I couldn’t use the paid services as a registered user due to incomplete authentication. I was advised to purchase passes as an unregistered guest but the app was also missing a log out feature which required me to uninstall and reinstall the app. This still carries risks of me losing any purchased services if I decide to log into the app again before the expiry of the pass. Unacceptable glitches impacting paid users.
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Umständlich
Irre was man da alles an Daten angeben muss. Und ihr wollt modern und „easy“ sein? Zudem Wucherpreise und lange Fahrzeiten. Wir sind dann mit dem Auto gefahren. Euren ÖPNV könnt ihr alleine nutzen. Wir waren schon in Moskau, Istanbul und anderen Großstädten. Da geht das einfach. Hier in Helsinki nicht. Na dann bleibt es eben.
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Response from developer
Hi. Thank you for your feedback. I apologize for the poor experience with HSL app. We do have a straightforward option without registration: after new app installation please choose "Proceed as a guest" and this way HSL ID account is not created and no contact details verification is required either. You can still buy 1-3 days or single tickets with this guest mode and journey planner works as usual. Kind regards, Joona/HSL
Works great. Nice ETA info
Easy to use
USA phone number doesn’t work
Tried signing up to buy tickets but it refuses to senda verification code to my US number. Tried 3X. App doesn’t work
Beste App für Helsinki
Wir nutzen schon seit Jahren die App und sind sehr zufrieden. Egal ob Bus, Straßenbahn oder U-Bahn, für alle Verkehrsmittel gibt es hier die Routen, Fahrzeiten und Tickets.
Visitor un-friendly app
It takes jumping through 10 hoops just to buy a four-day Helsinki public transportation pass using this iOS app.
HSL requires you to register before you can purchase a four-day pass. Apple Pay is also available only to registered users.
During the registration process, you must verify both your email address and your phone number. While the email verification works, the SMS verification code never arrived despite multiple attempts. The app keeps asking for phone number verification, and you cannot proceed without it.
Why should a visitor who is only going to be in Helsinki for a few days have to go through all this hassle? Many other EU cities have iOS apps that allow visitors to purchase public transportation passes in a much simpler and more user-friendly way.
HSL requires you to register before you can purchase a four-day pass. Apple Pay is also available only to registered users.
During the registration process, you must verify both your email address and your phone number. While the email verification works, the SMS verification code never arrived despite multiple attempts. The app keeps asking for phone number verification, and you cannot proceed without it.
Why should a visitor who is only going to be in Helsinki for a few days have to go through all this hassle? Many other EU cities have iOS apps that allow visitors to purchase public transportation passes in a much simpler and more user-friendly way.
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Still. No USA phone authentication.
It is possible to use as a guest for transit tix. That’s worth two stars.
But to use the bikes,
one has to register. And it’s frustrating to go through the long registration process just to find it won’t send the authentication text to a USA phone. Registration is required to use a bike. So that means no bike use with a USA phone.
But to use the bikes,
one has to register. And it’s frustrating to go through the long registration process just to find it won’t send the authentication text to a USA phone. Registration is required to use a bike. So that means no bike use with a USA phone.
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Awful
Delivery of Confirmation codes does not work. Get “confirmation sent” but no text received for US or Finish phone number. App is useless for visitors who want more than a 3 day pass
Fix the bug
I just ran into the same bug as another user. I tried to buy tickets for me and my kids, I was running into a payment failed message. So I went to create an account wondering if it would work that way. Instead, because foreign phone number verification doesn’t work (it never sends a text) I am now stuck on the page that says “verify your phone number.” So totally stuck and now going to need to take an Uber to the theme park. What a bummer for tourists.
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Doesn't Support Apple Pay
The app doesn't support Apple Pay. Good tranport options, but you can't buy tickets from your phone. As a visitor, what's the point?It's backwards.
Doesn’t work
To purchase monthly or package tickets you need to create an account. To create an account it sends you an sms to verify your phone number. FOREIGN PHONE NUMBERS WON’T WORK. Once you attempted to create an account, the app is locked and you can’t even purchase a single ticket as a guest. You need to delete the app and download it again. Contacting support from the app doesn’t work. Search sales locations that sell physical cards ( at $5!) doesn’t work. Didn’t expect that from a major European capital city
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None existent
Downloaded the app and cannot even get a verification code sent to my phone.
SMS Verification
Cannot receive verification code to purchase a ticket
