Still broken for business travelers
They will now have someone anonymous person reply “just use guest mode” and that person, their manager, and the owners of HSL ticketing are absolutely the problem. They do not care if the experience is broken or if they do a bad job.
Response from developer
Hi. Thank you for your feedback. I apologize for the issue with registration. We still have problems sending SMS verifications to some foreign operators and there has not been a short term solution available. The mentioned "guest mode" is a workaround that does not require account verification and allows purchases of single tickets and daily tickets for 1-3 days. This issue has not been forgotten and remains top3 pain points we have. I sincerely hope we get this fixed in near future. Kind regards, Joona/HSL
Pretty good for route planning
A must have when visiting
Could not verify US number, but was able to purchase multi day tickets as guest. Schedules were always on time and easy to plan routes.
Response from developer
Hi. The most humble thanks for your positive review. We still have not solved the issue where SMS verification to some foreign operators fail (US numbers especially) but I am glad you found the workaround with the guest mode. More features are coming soon. Best regards, Joona/HSL
Doesn’t Work
Critical Errors
Umständlich
Response from developer
Hi. Thank you for your feedback. I apologize for the poor experience with HSL app. We do have a straightforward option without registration: after new app installation please choose "Proceed as a guest" and this way HSL ID account is not created and no contact details verification is required either. You can still buy 1-3 days or single tickets with this guest mode and journey planner works as usual. Kind regards, Joona/HSL
Works great. Nice ETA info
USA phone number doesn’t work
Beste App für Helsinki
Visitor un-friendly app
HSL requires you to register before you can purchase a four-day pass. Apple Pay is also available only to registered users.
During the registration process, you must verify both your email address and your phone number. While the email verification works, the SMS verification code never arrived despite multiple attempts. The app keeps asking for phone number verification, and you cannot proceed without it.
Why should a visitor who is only going to be in Helsinki for a few days have to go through all this hassle? Many other EU cities have iOS apps that allow visitors to purchase public transportation passes in a much simpler and more user-friendly way.
Still. No USA phone authentication.
But to use the bikes,
one has to register. And it’s frustrating to go through the long registration process just to find it won’t send the authentication text to a USA phone. Registration is required to use a bike. So that means no bike use with a USA phone.
Response from developer
Hi. I apologize for the issue with HSL ID account. We still have problems delivering SMS verification to some foreign operators. We are looking for solution but this is no short term fix unfortunately. Kind regards, Joona/HSL
Awful
Fix the bug
Response from developer
Hi. Thank you for your feedback. I apologize for the issue with registration. We still have problems delivering the verification SMS to some foreign operators. The workaround is to delete app and after fresh install please select the "proceed as a guest" option. This way HSL ID is not created and no phone number verification is required. Single tickets and daily tickets can be bought with this guest mode. Kind regards, Joona/HSL
Doesn't Support Apple Pay
Doesn’t work
Response from developer
Hi. Thank you for your feedback. I apologize for the issue with registration. We do have problems with SMS verification to some foreign operators, especially US based ones. The workaround for season tickets is a physical HSL card you can purchase from a service point at Tripla, Pasila. The price category will vary depending on whether you are a permanent resident with a Finnish ID number. Our customer support can help with the best available options if you have a moment to contact them via phone: +358 9 4766 4000. Kind regards, Joona/HSL
None existent
SMS Verification
Rubbish for tourists
Worst experience
Response from developer
Hi. Thank you for your feedback. I would recommend filing an appeal in this case. You can find instructions on the penalty fare. Kind regards, Joona/HSL
Frustrated
This is beyond a joke.
