Worst airline app I have ever downloaded
The app will not add my booked and fully paid Business Class trip, no matter how many times I have tried. Even on LOT’s online website, when I pull up my booking, and click Add to Trips, it does not populate the app on my iPhone. I am therefore unable to access my electronic ticket. Maddening. LOT customer service representative very curtly told me, ‘fill out the form on the website’, which I have done twice. No response.
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Sucks as it gets
Unnecessary questions for data mining that non of other airlines in the world I know need or ask.
Progress
Lot airlines made huge progress with the online part of the airlines. Used to be slow, most of the times website didn’t work, you could never reach customer service and when you did they were extremely rood. Even when my elderly mom didn’t understand polish, they used to raise her voice at her in the airport. I feel that lately customer service is better trained, even if they are unavailable eventually you are able to get a response via WhatsApp. Because of how unprofessional agents and the airlines were, we travelled with Lufthansa for a few years. Even if that meant paying extra for the ticket. We don’t want to deal with LOT. I’m glad we have the airline another chance because everything is way better. Lots of progress. So we will continue to fly LOT due to this huge improvement.
Thank you.
Teodora.
Thank you.
Teodora.
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Lot
Very good
Constant upselling
Infuriating app. All I want to do is see what I have included in my flight - what baggage etc. and it won’t show me to try and get me to upgrade and spend more money.
