Good
Good
Professional
Professional, smooth and customers’ friendly
Conformation
I didn’t receive my confirmation 2 days till I write to support, they find it but I was worried
The best airline and app!
Lot Polish airlines is a world class airline backed up with a very easy to use app and check-in procedure. Anytime I have a chance to fly with a lot. I always take it.
repetitive
Why must I re-enter information for every flight? Why does my emergency contact not save? Why won’t the app accept my LOT miles and more service card number?
Lot
Easy to navigate website/app, free seat upgrade at check in
App bagaż
- Można się łatwo pomylić i zamówić dodatkowy bagaż 23kg (Nie jest to dobrze pokazane co jest w bilecie przy ‘Check In’…)
Andrzej
Andrzej
Nice but needs fixes
Adding a boarding pass to Apple Wallet doesn’t work
L O T do Krakowa
Wszystko jest ok
Very clunky
Very clunky
Terrible experience
I buy a ticket about once a week but the app can’t remember my birthdate or family members. It’s the only airline in the world that doesn’t have these basics in place.
A masterpiece of managed expectations
LOT Polish Airlines has somehow built an app that makes you nostalgic for calling a phone number and waiting on hold.
The highlight so far: a pop-up sternly informing me that two-factor authentication will be enforced starting on NULL. Not a date. The word NULL. Apparently the original deadline passed without 2FA actually being implementable, so rather than fix it, they shipped a reminder with a missing variable where the date should be.
The app itself is less an airline app and more a loosely themed collection of things you cannot do. Your profile supports exactly one phone number and one loyalty program number — a design philosophy that assumes you are a very simple person living a very simple life. Frequent flyer with two programs? Traveler with a work and personal number? Congratulations, you get to pick your favorite.
I genuinely cannot tell if this is actively maintained or if it’s running on a server in a basement that everyone’s too afraid to touch.
One star because zero isn’t an option, and because I have a flight to catch and apparently no way to prepare for it with any dignity.
Oh, and for those flying from the USA, LOT is one of the only airlines that doesn’t participate in TSA PreCheck 🤦🏻♂️
The highlight so far: a pop-up sternly informing me that two-factor authentication will be enforced starting on NULL. Not a date. The word NULL. Apparently the original deadline passed without 2FA actually being implementable, so rather than fix it, they shipped a reminder with a missing variable where the date should be.
The app itself is less an airline app and more a loosely themed collection of things you cannot do. Your profile supports exactly one phone number and one loyalty program number — a design philosophy that assumes you are a very simple person living a very simple life. Frequent flyer with two programs? Traveler with a work and personal number? Congratulations, you get to pick your favorite.
I genuinely cannot tell if this is actively maintained or if it’s running on a server in a basement that everyone’s too afraid to touch.
One star because zero isn’t an option, and because I have a flight to catch and apparently no way to prepare for it with any dignity.
Oh, and for those flying from the USA, LOT is one of the only airlines that doesn’t participate in TSA PreCheck 🤦🏻♂️
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LOT to Warsaw
Taking LOT to Warsaw is the best way to start your vacation or business trip in Europe. Poland is Europe’s bridge between East and West with numerous connections by road or rail and sea. There is so much to see and do in Poland. The best way to get to Poland is by LOT the cabin crew are professional and friendly and the Pilots I think are the best and safest in the world. You won’t be disappointed.
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A masterpiece of managed expectations
LOT Polish Airlines has somehow built an app that makes you nostalgic for calling a phone number and waiting on hold.
The highlight so far: a pop-up sternly informing me that two-factor authentication will be enforced starting on NULL. Not a date. The word NULL. Apparently the original deadline passed without 2FA actually being implementable, so rather than fix it, they shipped a reminder with a missing variable where the date should be.
The app itself is less an airline app and more a loosely themed collection of things you cannot do. Your profile supports exactly one phone number and one loyalty program number — a design philosophy that assumes you are a very simple person living a very simple life. Frequent flyer with two programs? Traveler with a work and personal number? Congratulations, you get to pick your favorite.
I genuinely cannot tell if this is actively maintained or if it’s running on a server in a basement that everyone’s too afraid to touch.
One star because zero isn’t an option, and because I have a flight to catch and apparently no way to prepare for it with any dignity.
The highlight so far: a pop-up sternly informing me that two-factor authentication will be enforced starting on NULL. Not a date. The word NULL. Apparently the original deadline passed without 2FA actually being implementable, so rather than fix it, they shipped a reminder with a missing variable where the date should be.
The app itself is less an airline app and more a loosely themed collection of things you cannot do. Your profile supports exactly one phone number and one loyalty program number — a design philosophy that assumes you are a very simple person living a very simple life. Frequent flyer with two programs? Traveler with a work and personal number? Congratulations, you get to pick your favorite.
I genuinely cannot tell if this is actively maintained or if it’s running on a server in a basement that everyone’s too afraid to touch.
One star because zero isn’t an option, and because I have a flight to catch and apparently no way to prepare for it with any dignity.
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Worst experience
App malfunctions constantly. Airline doesn’t seem to care very much either.
Terrible app
The app errors out when attempting to add electronic boarding pass to the Apple wallet. The app wouldn’t let me pre pay for bags, resulting in nearly double charge for bags at the airport. The app would not let me pick up seats without collecting money for the privilege of picking my seats. As a result the app assigned seats randomly and split me and my daughter and seated us away from each other, even though we were on the same reservation. It’s impossible to contact customer service to fix any errors. Avoid the app and by extension, the airline.
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Easy!
So easy to navigate!
Ms Debra
So easy to navigate LOT website and Check-in process
Speed
Hi Guys, my booking takes really long to show up on the account, I think Austrian airlines have better overview of the journey and status etc.
Changes in the reservation
Does not work at all -
I can’t change my flight. It gives me an error. I
Web site works better than this thing.
I can’t change my flight. It gives me an error. I
Web site works better than this thing.
