Finnair User Reviews

Customer Experience

Positive experience17.4% of reviews
Neutral8.5% of reviews
Negative experience74.0% of reviews

~ Based on 281 written reviews from the US App Store.

What users say

Is Finnair Safe?

Finnair appears mostly safe based on user ratings. AppsHunter Safety Score for Finnair is 82/100.

This assessment is based on 488 user ratings, with an App Store average of 4.1/5.

Safety Analysis

79.3% of ratings point to a safe experience
3.1% of ratings suggest some concerns
17.6% of ratings point to a risky experience

~ Based on 488 App Store ratings for Finnair.

Is Finnair Legit?

Finnair appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Finnair is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

avios付与されない

フライトからもう半年も経つのに、何度カスタマーのチャットに問い合わせても「上にエスカレーションします」「2日以内に連絡します」と言ったままなんの音沙汰もなし。未だにavios付与されず。
aviosの調査チームってそんなに毎日忙しいんですか??

Doesn’t even work

Completely useless and it does not even work. Keeps giving an error message!

エラーしか出ない

Something went wrong から進みません。バグ直してください。

App doesn’t work at all!

It opens with a page with a “continue” button at the bottom. Literally nothing you can do other than push the “continue” button, which takes to a “something went wrong” error page. So literally the only thing this app is capable of doing is telling you something went wrong!

Could be better

Expecting more from FinnAir — Works ok - happy path only. When changes are made to the booking due to FinnAir flight cancellations they are not reflected within the app. You also can not find the updated booking. Frustrating.

Useless!!!

This app is completely useless. No boarding pass, every time I click on the seat button to change my seat it gives an error message saying “problem uploading that information, please try again later.” I’ve been trying for days, and all day. Never works. All it’s good for is to show you your flight, that’s it. Everything and anything else you must do through the website, which honestly isn’t that much better; I’d give it 2 stars! Website won’t add my trip via the reference number, keeps saying “something went wrong, try again later.” It will find it under the find my trip. Problem with that is you have to keep typing it back in to find it.

Just a waste of an app! And again, the website isn’t that much better.

Finnair, do better. Makes no sense at all in this day an age of available tech for you to be this terrible with your online and app options for your airline! SMH…
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Uusi design puutteellinen

Lentonäkymän aiempi design oli todella hyvä. Nykyisen ei ole, jonka lisäksi sen tekninen toteutus on heikko :(

Terrible experience

I’ve had to input my flight details multiple times because this app keeps deleting them. The android app is the same. Why make someone login and verify their details to just continually log them out. Needs an overhaul.

Schlechte App

Keine Anmeldung mehr möglich. Einfach nur nervig.

Awful app

Almost impossible to log in. Won’t remember passwords. Keeps telling you to reset. Not user friendly at all. I thought BA was poor these days. Please sort out your iT before launching apps

Problem

Seit dem letzten Update von heute kein Login mehr möglich. Testet die App auch jemand vor der Veröffentlichung?

No

Doesn’t work well

Please, make fair algorithm

We were on a checkout page and the payment was blocked and forced us to reload the page. After that, the price was raised by 30%. Thanks!

Worst airline in the whole planet

Luggage lost, report case being deleted by airline

Terrible app

Check in status not available. Can't do anything with the app. Doesn't even tell me which airport I use. Only the city name which is a joke if a city has several airports. Also doesn't give you the exact time when you land. Enjoy calculating time zones yourself.

app ok servizio clienti no

l’app funziona molto bene ma se si sbaglia qualcosa non c’è modo di risolvere. Alcune operazioni non sono modificabili on line e richiedono di contattare il servizio clienti che non risponde mai né al telefono né in chat

Check in

Non si riesce a fare il check in…non funziona l’app

不快の塊

よくこんな不快なアプリ作れますね!!
何しても「something went wrong」
パスポート読み取り画面はeditからしか行けない
複数人分チェックインしてるのに1人しかチェックインしたことにならない
書ききれないほどのバグがある
旅の始まりと終わりで必ず不快になるゴミアプリ!!
よくこんなアプリで日本市場開拓とかほざくわwwwww
カス以下のアプリだね!!!!

Meh…

Needs more work. Logon is terrible - can’t remember my user name. Every other time have to change the password. Won’t let me buy seats….very clumsy. Just a terrible experience.

Disappointed

Check in button does not work, so the app is pretty much useless for me