Terrible customer service
I booked a ticket round-trip from London Gatwick to Copenhagen. I attempted to change a flight departure time both in the app and online. However, I was unable to do so. The instructions recommended I reach out to the Customer Service department. So, After struggling for about 35 minutes, I contacted the airline using their Chatbot system. I then waited approximately one hour and yet still no one came on to help me. Subsequently I called the customer service phone number. Again I waited about 45 Minutes, and when the agent finally got online, they told me they could not hear me and hung up. They did not offer to call me back, even after I explained how much trouble I had getting through the queue. So I was never able to change my flight and now I’m stuck with a flight time that is not convenient. I will do my best to never fly this airline again.
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No option to add baggage
As title explains no option to add baggage if booked by 3rd party. The 3rd party was unable to add baggage either. Seems completely non-sensical, regardless of booking with 3rd party, the flight ultimately resigns with myself and I wanted to add baggage but couldn’t. Pretty poor!
Excellent
Excellent
Feedback process & baggage fees
Feedback form says it does not go to customer service, but there is no clear route to contact customer service. Customer feedback interface does not allow you to scroll down whilst typing in the feedback box. Baggage fees are deceptive and nonrefundable without providing any additional baggage weight. Awful airline and app.
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So Uncomfortable
Norwegian Air planes are kept soooo hot. Not only do they wait to turn on the AC way longer than other airlines, when they do turn it on - it’s on super low. We’re all sweating here and they’re like, we are saving energy. Other airlines don’t do that.
Everything with Norwegian Air has been difficult to navigate and beset with problems
As title
Easy to use
Easy to use, no difficulties experienced.
Kat
This app makes you insane when you want to change your bookong. Its a scam keeps you innthe loop of going into sign in to your profile and never lets you chanhe your booking! Had to pay for another bookong cause made mistake in date and the stupid app didnt let me chanhe it. Awful.
Great App
Works perfectly, love it
Too slow
Compared to Ryanai and EasyJet the app is too slow and clunky
Easy use
This site is clear easy to use quick and intuitive.
Nice and efficient service
It has a good service and easy to manage everything via App.
Frustrated with app
Unable to select a seat
Horrible airline
Poor service, they don’t treat customers of color with respect!
Don’t book Norwegian thru Expedia
I booked tickets thru an Expedia package with direction to add bags on check in. But because Norwegian classes Expedia as a “travel agency” I can’t add bags on my own. Expedia, however, cannot add bags either so kicks me back to Norwegian. Whose live agents also can’t add bags bc Expedia is a travel agency. Ha. I wish. So I have to now pay costly bag fee and waste time checking in at airport versus self check in and adding bags. Wasteful, stressful, unpleasant - and not
to be repeated
to be repeated
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Best Norsk Airline
Straight forward no-fuss travelling short haul flights.
Smooth purchase
Easy to book and navigate
Fliegen leicht gemacht
So einfach online einchecken. Ich bin begeistert. Das bekommt jeder hin.
Service
Always in time
No Apple Pay and can’t remember passport details
Embarrassing that they still don’t support Apple Pay
