Do Not use it!
The workflow is confusing, appears to be broken, and leaves users unable to complete a simple purchase. An app for a national railway should make buying a ticket straightforward, not force users into a dead end.
Response from developer
We are so sorry for that, but a ticket from Copenhagen to Malmö can't be bought in the DSB App. You can only buy a bike ticket in the app. Next time when you need a ticket to Malmö you can buy it at the station. //Joelle
United States
Denmark train app
Response from developer
Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that the interface may not meet all expectations, and we are continuously working to improve it based on user input. Regarding the location-tracking system, we acknowledge that it can occasionally cause issues, such as prematurely finalizing tickets. This is something we are actively looking into to ensure a smoother and more reliable experience for our passengers. As for the website blocking purchases from outside Denmark, we understand how this can be frustrating for those planning long-distance travel. We will forward your concerns to the relevant team to explore potential solutions. If you need assistance with booking or have further questions, please don’t hesitate to reach out to us directly.
User Friendly app
Response from developer
Thank you so much for your review and the five wonderful stars you’ve sent our way – we truly appreciate it. We’re grateful that you took the time to share your feedback with us. - Joelle
