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Great experience, god willing I will use SWISS Air again
Phenomenal Service
Thank you for being the best airlines in the business. Since switching over from Air France a few years ago, we have been very well taken care of by your company. I wish to give you all 10 stars 🫡!!
Worst airline app for one of the worst airlines
Technical error after technical error. You can’t even change your seat in the app, nor can you chat to a human. It also has my personal info locked and won’t let me add a ff# to my reservation. To choose a seat or add a ff# it requires me to call the airline. I get connected to an agent who barely speaks English and before I can proceed requires me to give my credit card details, when I refuse he tells me he needs that to move forward because the call requires $5 service fee. Trash app, service from a trash airline.
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Full of gimmicks
Paid additional fee to book a seat in the isle area with more room so that I can extend my left leg from time to time but got switched to a middle seat randomly. Tells enough about Swiss airline and the way they treat their clients.
Mr
Nice service
Upgrades
No question,
Worth every penny to upgrade to First Class, nevertheless they missed the boat on our arrival from Nice and had no concierge or companion to the point that we couldn’t enjoy the lounge and almost lost the connection to Miami after spending over one hour at customs. other wise, wishing the trip was longer. Services and personal are pare to none, spoiled to the max. By the way, upon initial arrival from Miami the reception and walk through customs was a breeze. The lounge is austere but with superb service and anything you need from drinks to gourmet food (à la carte)
Worth every penny to upgrade to First Class, nevertheless they missed the boat on our arrival from Nice and had no concierge or companion to the point that we couldn’t enjoy the lounge and almost lost the connection to Miami after spending over one hour at customs. other wise, wishing the trip was longer. Services and personal are pare to none, spoiled to the max. By the way, upon initial arrival from Miami the reception and walk through customs was a breeze. The lounge is austere but with superb service and anything you need from drinks to gourmet food (à la carte)
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Delayed at baggage claim
20 min plus
Swiss quality?
So bad an app that it would infuriate me to sit here and write any more. Just look at what your competitors are doing and copy it!
Can’t use it
You can’t use it to check in, check booking or actually book a flight. Whoever approved the idea to add the app behind a mandatory account login has zero commercial sense.
Bad app
Wants me to make an account or something - i just want my boarding pass. Most airline apps wouldnt have this much friction. They chose to make this a bad user experience and as a result I’m choosing to give them a one star review.
Luggage inquiry
It was the first time to pay for a hold luggage on any star alliance flight, as i always have one free 23 kg bag was it inside Europe or overseas flight!
Really thanks
I in Zurich waiting for my son so happy to see that information I love him so much thanks again
Seats map hello?
Ridiculous. It won’t show the seat map. I tried to ask an agent via chat. The chat mixed up the name and last names of the passengers. Even the chat agent wasn’t able to assess the seat map 😂
This is a bad app
This is the software of the worst airline experience. There is no one. Minors registered an account, and the email was sent to the guardian's email in less than a minute saying that the activation link had expired. I have filled in the personal information five times. Are you torturing customers?
Flying Made Simple
Easy, straightforward and structured.
Mrs
Useless IT team. Swiss has app and web problems for years.
The app fails to open
Tried a million times but the app just not opening. Tried updating the app to latest version but still not working. It freezes at the starting screen for a few seconds then quits.
Unusable
I couldn't get past the point of creating an account. First, it hung up for minutes proving I was a human. Then it wouldn't work with a password manager. It showed that a password was entered, then gave me an error saying I didn't enter a password. I won't choose Swiss Air for any future travel.
Terrible experience
Seats do not recline , charging portals do not work. No outlets on a 10 hour flight. Was charged 165 Swiss franks for luggage which was over 2 kg. The worst flight experience I have had on an international flight.
Doesn’t work after the update on my I pad. It works older version on the other I pad
Doesn’t work after this new update , works on my other I pad, where I didn’t changed it yet.
