Does not work on iOS 27
App crashes during start on iOS 27.
Still trying to register
Thank you so much for wasting so much of my time on the way to the airport. It’s really enjoyable.
Baggage tracking is buggy
I just took a flight from ZRH to SFO. I had an extra allowance checked luggage. The app failed to correctly sync the status and it never showed as loaded, while the standard allowance luggage showed as loaded. I didn’t know if the second luggage actually made it until I got the destination. It kept showing as In progress the entire time. Please fix this.
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REPEATED FAILURES
This app relies strictly on use of account that is nearly impossible to establish. Worthless and frustrating failure during travel and zero ability to plan travel. Terrible app that needs serious attention for its customers.
App doesn’t open
Unusable. App doesn’t even open
Seems very buggy to me
I’ve never had any problems with airline apps until I installed the Swiss app on my iPhone 15. More than 1/2 hr on the phone with 2 levels of product support and a couple hours on my own have not made a dent in the problem (I cannot login). After trying to start from scratch by setting up a new account with a different email address I give up. However the online website works very well.
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The Worst Airline App
This app is a waste of a download. It consistently does not pull in your flight info. Book your travel as a guest and don’t waste your time with this app.
App
Excellent app
AD
Great experience, god willing I will use SWISS Air again
Phenomenal Service
Thank you for being the best airlines in the business. Since switching over from Air France a few years ago, we have been very well taken care of by your company. I wish to give you all 10 stars 🫡!!
Worst airline app for one of the worst airlines
Technical error after technical error. You can’t even change your seat in the app, nor can you chat to a human. It also has my personal info locked and won’t let me add a ff# to my reservation. To choose a seat or add a ff# it requires me to call the airline. I get connected to an agent who barely speaks English and before I can proceed requires me to give my credit card details, when I refuse he tells me he needs that to move forward because the call requires $5 service fee. Trash app, service from a trash airline.
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Full of gimmicks
Paid additional fee to book a seat in the isle area with more room so that I can extend my left leg from time to time but got switched to a middle seat randomly. Tells enough about Swiss airline and the way they treat their clients.
Mr
Nice service
Upgrades
No question,
Worth every penny to upgrade to First Class, nevertheless they missed the boat on our arrival from Nice and had no concierge or companion to the point that we couldn’t enjoy the lounge and almost lost the connection to Miami after spending over one hour at customs. other wise, wishing the trip was longer. Services and personal are pare to none, spoiled to the max. By the way, upon initial arrival from Miami the reception and walk through customs was a breeze. The lounge is austere but with superb service and anything you need from drinks to gourmet food (à la carte)
Worth every penny to upgrade to First Class, nevertheless they missed the boat on our arrival from Nice and had no concierge or companion to the point that we couldn’t enjoy the lounge and almost lost the connection to Miami after spending over one hour at customs. other wise, wishing the trip was longer. Services and personal are pare to none, spoiled to the max. By the way, upon initial arrival from Miami the reception and walk through customs was a breeze. The lounge is austere but with superb service and anything you need from drinks to gourmet food (à la carte)
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Response from developer
Thank you for sharing your experience. We're delighted to hear that you found First Class worth the upgrade and enjoyed the lounge and service throughout your journey. We hope to welcome you on board again soon and that next time you'll have even more time to enjoy all the benefits of the experience! ✈️
Delayed at baggage claim
20 min plus
Swiss quality?
So bad an app that it would infuriate me to sit here and write any more. Just look at what your competitors are doing and copy it!
Can’t use it
You can’t use it to check in, check booking or actually book a flight. Whoever approved the idea to add the app behind a mandatory account login has zero commercial sense.
Bad app
Wants me to make an account or something - i just want my boarding pass. Most airline apps wouldnt have this much friction. They chose to make this a bad user experience and as a result I’m choosing to give them a one star review.
Luggage inquiry
It was the first time to pay for a hold luggage on any star alliance flight, as i always have one free 23 kg bag was it inside Europe or overseas flight!
Really thanks
I in Zurich waiting for my son so happy to see that information I love him so much thanks again
