Horrible service
Where do I even start. The chat bot and the live chat offer abysmal service. Live chat agents ask me the same info over and over again when it is right there in the chat. I can understand they are handling multiple chats. But to not even bother to scroll up a couple of lines to see what I’m even asking is just infuriating. And the chat bot won’t even give you the phone number to call. They make it very hard to call support and direct you to the chat bot. And Swiss air in general has canceled my premium seat in the past without notice. I get to the gate and I don’t have a seat. What an abysmal carrier.
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Cannot log in, useless
Tried 7 times to log in, the blue dot goes around in circles and never gives you an answer. Maybe I was using the wrong password but at least a well-designed app would tell you that you used the wrong password.
Oh, and there is no other way: you NEED to log in to be able to do your check in and get your boarding pass. Back to the PC and printed passes in afraid.
Oh, and there is no other way: you NEED to log in to be able to do your check in and get your boarding pass. Back to the PC and printed passes in afraid.
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Very bad customer service
I am the care taker of two elderly customer that were flying from GVA to GRU with a connection in FRA. I live 62 km from the airport.
The flight of two elderly people was cancelled due to bad weather conditions. Then a new flight was proposed by train and fly. Si they had to go to Geneva 62 km, take a train to Zurich ALONE ? Then rebook their bags at Zurich airport and fly .
I think this was such a bad service … elderly people!!!! No regards to their mobility restrictions and for the customers that chose Swiss as an airline .
Poor service
The flight of two elderly people was cancelled due to bad weather conditions. Then a new flight was proposed by train and fly. Si they had to go to Geneva 62 km, take a train to Zurich ALONE ? Then rebook their bags at Zurich airport and fly .
I think this was such a bad service … elderly people!!!! No regards to their mobility restrictions and for the customers that chose Swiss as an airline .
Poor service
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Friendly APP
Easy to use/browse - quite informative
瑞士往曼徹斯特
服務水準高，商務坐位舒服👍👍👍
App login
Have been unable to login to my account today keep getting technical error. I have tried all suggestions to rectify this with no joy. Cannot get the app or website to send a reset link. Total rubbish.
Laughably poor
Not an app, but a link to a web site. A disgrace to Swiss & Lufthansa
Web based mediocrity
Slow, Web based at with poor functionality. Poor layout and duplicated ways to find things.
Ted Levine
Exceptional service better than other airlines!
Upgrade to Business worthwhile
I upgraded at the last minute to business class and was delighted with the spacious seat, massage chair, ample storage, delicious food and incredible service. I will absolutely be doing this again in the future.
Melhor cia aérea!
10
felipe
sensacional
Torça para nao precisar de assistencia
Muitos problemas suporte
A MELHOR
SÓ CONFIO VIAJAR COM A SWISS. EXCELENTE
Online checkin doesn't work
Entered passport data and birthdate and got "You could not be checked in. Please check in at the airport."
Not user friendly. It self generates wrong data that you can not amend.
Hard to understand the added value of this app compared to the website. It keeps crashing if you’re in WiFi.
Don’t use a VPN either.
Works sometimes with data.
But often cycles endlessly without connecting.
When filling the zillion details it self generates wrong phone numbers for people living outside Switzerland and even duplicates names which you can’t amend without filing a claim form.
I’m generous with 2 stars
Don’t use a VPN either.
Works sometimes with data.
But often cycles endlessly without connecting.
When filling the zillion details it self generates wrong phone numbers for people living outside Switzerland and even duplicates names which you can’t amend without filing a claim form.
I’m generous with 2 stars
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Aplicación lenta y no funciona al tratar de hacer una reserva
Lenta
Doesn’t work as of today.
App stopped working after update.
Very frustrating !
Security checks continuously , and websites blocked , thinking everyone is a bot. Impossible to move forward with miles booking , takes hours!
Nice but…
Nice application but I had some technical issues during check-in and had to use other application from the same airlines group. Also, it would be nice to have more languages available.
