Apple Wallet pass shows the wrong travel date for travellers outside Europe
In Trenitalia's Apple Wallet train passes (pass type pass.com.promptu.ProntoTreno), the date in the header ("headerFields", key "date") is shown in the phone's time zone. A traveller in the US sees the day before the trip: an 06:25 Milano Centrale departure on 26/11 shows as 25/11. The departure and arrival fields are correct because they have "ignoresTimeZone": true. Adding "ignoresTimeZone": true to the header "date" field fixes it.
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Nice
Works fine for me. Created an account, booked and paid for tickets, accessed refunds, checked departure times and platforms. No problems with my experience.
Un po rotta
E è difficile usare. Dovrebbero ripararlo.
FIX APPLE PAY
always found this app to work very well, but without apple pay it’s unusable. will update rating when it works again
Lousy app
This app is difficult to use and unfortunately there are few alternatives. The Italian to English translation is poor and sometimes you enter the same email twice and it says the emails don’t match. Very poor for an app used by thousands.
Useless
Can’t even buy tickets without errors. Gets the point?
So many problems
So far so terrible! Requires new login each time, crashes, purchases fail/time out. A nightmare!
Doesn't work
The app and the website both didn't work when I was late for my train and had to modify my ticket
Not working
Unable to buy any tickets, says email does not match when it’s the same copy paste email.
Cannot purchase using Apple Pay
This app worked great in September 2025. Now in September 2026 we are back in Italia and I can no longer purchase using Apple Pay. Reinstalled, but that did not help.
Terrible
This app does not work at all. You can’t sign up, you can’t search anything. Ridiculous.
Worthless
Don’t bother. Get your tickets some other way.
Got worse
With the last redesign they made the app worse. The Apple Pay is not working anymore and you cannot select seats if the language of the app is English (apparently works only in Italian). The app support link in the App Store redirects to the Trenitalia website and not to a form to give feedback.
Works well most of the time
Great app saved us plenty of time and money, thank you.
We have had some issues with your app, could have been connectivity
We have had some issues with your app, could have been connectivity
App (and website too, for that matter) are complete garbage
App and website will not accept new passwords and will not accept payment for train tickets.
A pain
The app is ok when it works, but periodically and most recently after the last update, it just doesn’t work anymore. Last week, I wanted to buy a monthly ticket, but suddenly I could only buy the weekly one. So I did, because I had to take the train, but after the purchase the app just crashed. I tried reinstalling, but to no avail. And of course, once you purchased a weekly ticket you cannot ask service support to fix the issue and buy the monthly one: after waiting for about 30 minutes at the phone, the obvious answer: we can’t do anything about it. Good job!
UPDATE: I went to the info desk and was told to reset the email. It was a pain and even after doing that, the issue remains. I was also contacted by the developer and told the issue had been fixed, but guess what? Nope! Not working!
UPDATE: I went to the info desk and was told to reset the email. It was a pain and even after doing that, the issue remains. I was also contacted by the developer and told the issue had been fixed, but guess what? Nope! Not working!
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Response from developer
Hello,the crashing issue has been resolved. Could you check and let us know if you are still encountering errors? Please email us more details at feedbackapp@trenitalia.it. Thanks!
Useless
You can’t even track your train outside Italy. Will stick to Trainline to book my trains
Fix this please and put the old prices back!
You guys raised the prices of trains and your app isn’t even working…
Garbage for the most part as is the website
Garbage for the most part as is the website
Unusable
It charged my card after trying 3 different payment methods, said I already bought a ticket but didn’t give me a confirmation or ticket. But it seems everyone agrees it’s a joke including the train staff. Does Trenitalia seek to be an international laughingstock?
