Tri User Reviews

Name: Tri-City Herald: WA Local News
Rating: 4.2 (863 reviews)

Tri-City Herald: WA Local News

The McClatchy Company

📡 News

📰 Magazines & Newspapers

What users say

Summarized from real user reviews of Tri. Based on 863 reviews and a 4.2/5 average, it highlights the 3 positives and 15 negatives reviewers mention most about this News app.

Positive things

👍Convenient local news access
📱Easy navigation and layout
🏠Good for keeping up with local Tri-Cities information

Negative things

🐛App crashes frequently
📵Articles fail to load or open
💰Ads still appear despite paid subscription
🔐Login and authentication issues
🐌Slow performance and sluggish interface
📰Poor e-edition format and readability
🔍Missing search functionality
📊Outdated and sparse content
💳Billing and subscription cancellation problems
⚠️Security certificate warnings
📉Diminished local news coverage
🎨Confusing interface after redesigns
📦Excessive app storage usage (1GB+)
🚫Paywall blocks content for subscribers
🖼️Poor image resolution and blurry text

Top reviews

Most Recent Highest Rated Lowest Rated

Won’t work on my IPad Mini 4

I rely on my older iPad mini 4 when I travel to read the Tri-City Herald and now with the new TCH version I just learned that it requires a newer version of the operating system than is available for the iPad mini 4. That means I cannot read the Tri-City Herald when I travel anymore

seafangohawks

4 months ago

Response from developer

Dear valued subscriber, I’m sorry for the issue you are experiencing. The latest version of the Tri-City Herald app requires iOS 17.1+, so older iPads that can’t upgrade won’t be able to run it. To make sure you can still access the app without interruption, we can provide a tablet device that’s compatible and will work with the Tri-City Herald app right away. If you’d like to proceed, email us at wecare@mcclatchy.com and include: Your full name, Mailing address, and best phone number (optional, for delivery questions) Once we receive that, we’ll get the replacement tablet arranged and share the next steps. Thank you, Customer Care

Does not load on older lPad

My older iPad will not upgrade to the latest operating system, so the Herald app won’t load. The web site wants the new app to see the paper. Is it worth the cost & hassle of getting a new iPad for the paper? I don’t think so.

Bob Richland WA

4 months ago

One big bug

Half the stories refuse to load. Why am I paying for news I can’t read?

DMH61

2 years ago

Terrible App, subscription is a waste of money

You can’t login to your subscription through the app. Can’t get through the paywall on linked stories even if you have a paid subscription. Complete waste of $.

Wait for the story to get reposted on yahoo, because TCH can’t manage digital access.

ThatSarThere

2 years ago

Response from developer

We are sorry for the experience you had with your digital subscription. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care Team

App stinks.

Pay lots for this sub, but still get ads! Can’t read anything because articles either won’t open or close after reading one sentence. No help out there for malfunctioning app. This has gone on for a long time. Paper sub terrible so switched to this. Also useless. I just want to read my local newspaper. Instead I pay lots and get nothing.

Mad in TriCities

3 years ago

Where is login setting?

I just purchased an e-subscription to the Herald, but can’t find the login page to activate this app. Nobody answers the phone at the herald, customer support emails are off topic, and I’m stuck with a new subscription and no way to read the paper.

Old Guy 007

5 years ago

Response from developer

Currently, there is no sign in screen to the Tri-City Herald app. To celebrate our new release, we are allowing all users full access for a limited time. If you need further assistance, please email our Customer Service Team at customerservice@tricityherald.com.

Terrible

New app isn’t functioning at all. News Feeds on home tab don’t load, e-edition does work but doesn’t show graphics of front page for current, or back issues.

Hubbard Family

5 years ago

STAY AWAY!

Still ads on paid subscription and new update was just about putting a new look on the same interface without worthwhile fixes. Finally deleted it after 4 years and good luck canceling! Called and emailed customer service who repeatedly assured me the charges would stop and a refund would be issued, but of course, neither happened. Ended up having to report it as fraud to the associated card company to finally get it resolved. Never again! Outlet has become typical of what you would expect from a “news outlet” these days. Poorly educated and prattling writers pushing the same agenda. I’ll take my money elsewhere and save the space on my phone.

Jwhite2005

5 years ago

Response from developer

We are sorry to hear this and apologize. If you need further assistance, please send us an email at customerservice@tricityherald.com.

App crashes all the time

App crashes after I’ve read two or three stories. Sometimes the story opens, but the text disappears. Very annoying.

Update for ver 9.1. App still crashes, but now it’s when I’m exiting a story to go back to the main screen. It’s also very slow. AND NO SEARCH FUNCTION!!

LetMeFly17

5 years ago

Response from developer

We are aware of an issue affecting our app and we're working to correct it. Please know that our content is also available on our website. We apologize for the inconvenience and appreciate your patience.

Latest update is truly horrible

Please roll back the updated app.

The old version was organized much better and was easy to see articles without scrolling endlessly.

All the video and pictures make the new version SLOWER.

Thinking about dropping subscription if this isn’t fixed.

Vaxman11

5 years ago

Evaluation

I’ve read the Tri-City Hearld since 1948. The lack of attention to local events and people has resulted in a lack of interest in YOUR paper. We take it out of habit. Strongly considering changing to the Spokane paper!

hucbutt

5 years ago

Close up shop

The TCH is obviously on its last leg. You can be assured that Saturday through Monday will have no new content. I’m done

bigstick73

5 years ago

Bad beta

The new beta view of the paper makes it impossible to share the paper with my wife. I can no longer send it to her or keep a library of older editions to refer back to later.

Winstonian Jr

6 years ago

Poor quality

The app always has trouble loading. TCH people want an online version of their local paper. Please improve your quality.

TCHupyourgame

6 years ago

Quality has deteriorated

I have had a subscription to the E edition of the Tri-City Herald for a long time. It is has really gone downhill the last Month, I have not been able to even open the app the last few days nobody has gotten back to me I don’t know what’s going on there are other avenues for News and local news for what this subscription costs it’s not worth it .

Roadster6

6 years ago

Tri City Herald full of Right Wing ads.

Why am I paying for a news site full of right wing ads? I just want balanced local news not a cess pool of political ads. I’m not partisan. And I don’t need to pay for this junk.

MStruggs

6 years ago

Sometimes it works

The one thing I can depend on is it will frustrate me!! Sometimes it works, sometimes it doesn’t!!!!!

X-ray visionary

6 years ago

Add still on paid app

The Herald content is not usually that current or accurate, they are slow to post new information. Also, eventhough I pay the monthly fee to have a subscription without ads and article viewing limits, I still am required to occasionally watch ads or there are pop-ups, especially if I login to my account online. I have notified the Herald about this- what I perceive to be glitch, however it continues to go on unfixed. Makes me wonder if they are intentionally making me watch ads and taking my money happily.

fristratedwithads

6 years ago

Full size paper

The E edition is non readable, if you want the old style newspaper format. I do care for the way the app forces a person to read the paper.

Bobcat1975

6 years ago

Security error

If I could give this app no stars, I would. When I open the app, I get a security error that the site certificates are not current and opening the app may lead to open vulnerabilities. I have sent screenshots and called to get this fixed but am told there are no issues! I therefore do not use the app but have to access the site via the web. What a pain!

Grandmum#1