Very disappointed with this company.
I have been a loyal customer for years. I have spent a lot of money with this company. I placed an order in October for some items that were a pre-order. I have emailed and sent messages on Facebook but no one will respond. Don’t waste your money!
DO NOT ORDER FROM HERE
I was a happy customer since 2018. In October I placed an order that I have still yet to receive. I contacted customer service multiple times through email and Facebook with no reply. I reached out to Jennifer Gannon Green (the owner) personally and she said she would check on my item. She then ghosted me and it never came. She is posting on her personal TikTok that she is no longer associated with this company and to dispute charges through PayPal! Such a scam!!!! They must have went out of business without telling anyone. They still have all their social media platforms open even though they are not shipping out items.
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Very unhappy customer
I placed an order back in October. Still haven’t received it (it’s now January). I’ve e mailed MULTIPLE times with no response. I mean is this business just taking people’s hard earn money or what?? I’ve seen several people with the same complaint. I just wish someone would respond or something. Makes me think they’re taking everyone’s money. I know they have to see the e mails.
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Recently Disappointed
I’ve been a loyal customer since 2018 & used to rave about Trilogy to friends & family! Such good deals & good clothing. Basically since the start of this year, things have gone downhill—slower order shipments, missing items, things being cancelled. Impossible to reach anyone from customer service. I’ve tried emailing the customer service email 3 times since November 12 regarding an order I placed on October 24 with absolutely zero response & I’ve tried messaging on Facebook & the Trilogy page. From the appearance of their social media pages, it looks like numerous customers are dealing with this with no end in sight.
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Steals your money
I would like to begin by saying I have been a faithful customer for 3 years, but this business has changed. I ordered almost $100 worth of merchandise and it’s been a month and my clothes haven’t even shipped. I have reached out via email about 7 times with no response. I don’t know what has happened to this business, it’s definitely very shady!
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