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Trimble Remote Expert AR Tool

Trimble Remote Expert AR Tool

Virtual Connect & Collaborate

3 ratings
1 review
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • November 29, 2018
  • March 30, 2020

Developer

Trimble Inc.
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About

This app uses augmented reality to connect field technicians with remote experts for real-time support. It enables visual guidance through spatial annotations and text instructions, improving first-time fix rates and technician productivity.

✓Augmented reality guidance
✓Real-time video and audio support
✓Spatial and text annotations
✓Media capture (video, screenshots)
✓Save media to device
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What's New in Trimble Remote Expert AR Tool

2.0

March 30, 2020

With this release, Trimble Remote Expert is now a free mobile app with unlimited session use during a trial period. We have temporarily removed the daily session limit to support our customers and dealers during the current health and economic crisis.

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User reviews

Most RecentHighest RatedLowest Rated

Cool idea but does not work

This app would be a great tool to have if it worked. It is extremely buggy and randomly closes during a call. Also, the calibration needs work.
MyriamJ44MyriamJ44

Response from developer

We're sorry to hear you're experiencing issues with our app. We've run some tests and are not currently seeing any system crashes or errors for users, so we'd like to work with you directly to help solve what could be device-specific issues. Please contact us directly at pulse-remote-expert-ug@trimble.com so we can resolve for you. Thanks!  

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FAQ

What is Trimble Remote Expert AR Tool?

Trimble Remote Expert AR Tool is an augmented reality application designed to connect field technicians with remote experts for real-time support. It allows for visual guidance through spatial annotations and text instructions, aiming to improve first-time fix rates and overall productivity.

How does Trimble Remote Expert AR Tool use augmented reality?

Augmented reality is used to blend visual guidance, such as markups and text instructions, with the real-world equipment being serviced in the field. This allows remote experts to provide precise visual assistance to technicians, no matter their location.

What are the main features of Trimble Remote Expert AR Tool?

Key features include connecting via video and audio, collaborating through spatial and text markups, capturing media like video and screenshots, and saving this media directly to the device's internal storage.

Is Trimble Remote Expert AR Tool free to use?

Yes, the app is free to use during the trial period. The provided data indicates the price is 'Free'.

What devices is Trimble Remote Expert AR Tool compatible with?

Trimble Remote Expert AR Tool is supported on iPhone, iPad, and iPod devices. It is rated for ages 4 and up.

How often is Trimble Remote Expert AR Tool updated?

The latest version available is 2.0, which was last updated on March 30, 2020. This suggests an update frequency of approximately once every 1.5 years based on the release date.

Does Trimble Remote Expert AR Tool have ads?

No, the application does not contain advertisements. The 'hasAds' flag is set to false, indicating an ad-free experience.

What is the user sentiment for Trimble Remote Expert AR Tool?

User sentiment appears to be highly positive, with an average rating of 5.0 stars based on 3 reviews. This indicates users are very satisfied with the app's performance and utility.