Trimble Remote Expert AR Tool vs TAP Support

Improve productivity and collaboration with simple AR technology to provide real-time support using video, audio, and spatial annotations with Trimble Remote Expert. Easily virtually connect workers and technicians in the field with 'remote experts' to increase first-time fix rates. Using augmented reality technology, experts can provide visual guidance through markups and text instructions that are blended with the real world equipment being serviced in the field, no matter their location. With Trimble Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality collaboration and assistance tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience. Features Free mobile app during the trial period Connect* via video and audio Collaborate by creating spatial and text markup Capture media (video and screenshots) Save media to the device’s internal storage *Network provider restriction may prevent the app from functioning.

Horizon Remote Support lets you securely connect to a Topcon console from anywhere in the world using your mobile device. With real-time screen sharing and remote control, you can provide fast, effective assistance without being physically on site. The connection is protected through your personal Topcon Account and a unique PIN generated for each session, ensuring secure and authorized access between the operator and the support provider. Key Features: • Secure remote connection to Topcon consoles • Real-time screen sharing • Full remote control of the console • One-time PIN for each support session • Account-based authentication • Fast troubleshooting without travel Benefits: • Save time and fuel • Reduce downtime in the field • Improve support efficiency • Assist operators instantly from anywhere Horizon Remote Support is designed for technicians, dealers, and operators who need fast, reliable, and secure remote assistance for Topcon systems.