POINTR Easy Remote Support vs TAP Support

Transform Your Remote Support with POINTR: Collaborate, Document & Report! Say goodbye to complicated and unreliable remote collaboration tools. Introducing POINTR from Delta Cygni Labs - the ultimate solution for industrial remote support. With POINTR, you can easily connect with technicians in the field and technical experts from anywhere, in real-time, using video and audio. Our cloud-based SaaS solution with augmented reality capabilities makes it possible to provide direct knowledge on-site and give guidance for improved processes, faster service and reduced downtime. Key Features: • Augmented Reality annotations for improved communication and visualization • Group-Call with up to 5 participants • Guaranteed image quality even with low bandwidth • Compliance with GDPR for data privacy and security • Use of external cameras for improved visual support • Field notes, image taking and session recording for better collaboration • Whiteboard for virtual brainstorming sessions Suitable for: • Remote Guidance • Remote Commissioning • Remote Maintenance • Remote Training • Remote Quality Assurance • Remote Services • Remote Sales Experience effortless remote collaboration with POINTR - your virtual support assistant for improved efficiency and reduced costs. Download now!

Horizon Remote Support lets you securely connect to a Topcon console from anywhere in the world using your mobile device. With real-time screen sharing and remote control, you can provide fast, effective assistance without being physically on site. The connection is protected through your personal Topcon Account and a unique PIN generated for each session, ensuring secure and authorized access between the operator and the support provider. Key Features: • Secure remote connection to Topcon consoles • Real-time screen sharing • Full remote control of the console • One-time PIN for each support session • Account-based authentication • Fast troubleshooting without travel Benefits: • Save time and fuel • Reduce downtime in the field • Improve support efficiency • Assist operators instantly from anywhere Horizon Remote Support is designed for technicians, dealers, and operators who need fast, reliable, and secure remote assistance for Topcon systems.