Amazing
The drivers are amazing. The app is absolute chaos with no reasoning or logic, but it’s what we have and we live with it.
Horrendous routing
Microsoft please stop using Tripshot. What a horrendous route that tripshot generates! Cab will pick me up from my home that’s a mile away in MTV, from the MTV office, take me 4 miles to Sunnyvale, bring me back the same route back to the intersection where I live and then to the office. So a rider boards the cab, is driven away from work by 4 miles opposite direction? While the route could have been such that cab picks me while returning from Sunnyvale, rather than tug me along from the city where I and my workplace is to another city and back. Been reporting this for 2 years and always surprised at this routing algorithm that’s just non-sensical. We fear AI will take our jobs but these archaic algorithms could really use AI help or apps that have more logical routing algorithms will replace such apps sooner or later. This, after all these years of giving this detailed a feedback! I don’t think anyone even looks at this feedback, let me may be review on the app store!
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Cumbersome
Too many clicks to generate a boarding pass. Even once it’s generated, another click needed to display it! Like, why I am I generating a boarding pass, of course I need to display it, just make that automatic. It’s very inconvenient when trying to get on the bus to go through so many clicks. And more than once the driver left, because that thought I was just a random pedestrian staring at my phone.
Also, favorites is not useful the way it works. I’d like to favorite a route withthe live screen that shows the buses in that route. Showing the list of 20 options (the first of which is, incredibly, walk instead of taking the bus) is not useful.
Also, favorites is not useful the way it works. I’d like to favorite a route withthe live screen that shows the buses in that route. Showing the list of 20 options (the first of which is, incredibly, walk instead of taking the bus) is not useful.
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You may want to try your best to avoid this app and service
I had an extremely frustrating experience using TripShot for the WeDriveU shuttle from Harvard Square to Watertown Mews.
I arrived at the designated pickup spot at 3:43 PM — about 15 minutes early — and waited until 4:00 PM, but the shuttle never showed up. Despite this, the app marked the shuttle as having already arrived and departed. I know I was standing in the correct location because I stayed there and was successfully picked up later by the next shuttle driver.
When I called customer support, the supervisor insisted their records and bus camera footage showed the driver had arrived and stopped. However, when I asked whether the footage showed me waiting there, I was told the camera only captures the front of the bus, not the side pickup area. That raises an obvious question: if they can’t verify whether passengers were actually boarded, how can they confidently dismiss rider complaints?
While waiting, I realized the pickup location was at an active bus stop, so it’s entirely possible the driver temporarily moved to avoid blocking another bus without any communication to riders. If that’s the case, there was:
- No clear or reliable pickup coordination
- No rider communication plan
- No meaningful troubleshooting support
- No app safeguard to ensure passengers are actually picked up
Instead, I was left stranded for 45 minutes despite arriving early and following instructions, only to be told the system showed everything was fine.
This experience exposed serious flaws in TripShot’s reliability, rider communication, and accountability. If these issues aren’t addressed, other passengers will likely face the same avoidable problem.
I arrived at the designated pickup spot at 3:43 PM — about 15 minutes early — and waited until 4:00 PM, but the shuttle never showed up. Despite this, the app marked the shuttle as having already arrived and departed. I know I was standing in the correct location because I stayed there and was successfully picked up later by the next shuttle driver.
When I called customer support, the supervisor insisted their records and bus camera footage showed the driver had arrived and stopped. However, when I asked whether the footage showed me waiting there, I was told the camera only captures the front of the bus, not the side pickup area. That raises an obvious question: if they can’t verify whether passengers were actually boarded, how can they confidently dismiss rider complaints?
While waiting, I realized the pickup location was at an active bus stop, so it’s entirely possible the driver temporarily moved to avoid blocking another bus without any communication to riders. If that’s the case, there was:
- No clear or reliable pickup coordination
- No rider communication plan
- No meaningful troubleshooting support
- No app safeguard to ensure passengers are actually picked up
Instead, I was left stranded for 45 minutes despite arriving early and following instructions, only to be told the system showed everything was fine.
This experience exposed serious flaws in TripShot’s reliability, rider communication, and accountability. If these issues aren’t addressed, other passengers will likely face the same avoidable problem.
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Poor UI Design, poor user experience
Poor UI Design, poor user experience
