Customer service
They don't have customers service phone number. Often app glitch or just simple kick out then log back in takes weeks.
Unreliability
Who ever is in charge of this app is not fully qualified! Period…..
I miss the old app
I never had a problem with the old app. I can’t login to this one keeps telling me “ERROR we are experiencing technical difficulties please try later” it’s been later a while ago.
crash crash crash
all the app does is crash
This app need work
Same way I can use points to pay for something and cashier scans it should also work like that for meal credits cashier can scan credit meal barcode $17 meal and boom bam paid
Sucks
Destroying truckers. I had platinum status that I built all these years and gone now. Can’t get a shower without carrying my phone with me.
This app has greatly improved
For over a year, this was the worst truckstop app. Now it is the best. Fueling works with no hassles, same with parking. All the necessary information is readily available.
Well done!!!
Well done!!!
Steal points and report takes 6 month to process
Deducted 1000 point i didn’t use them. Then they didn’t put them back even i filed report with customer service. Very bad experience. Loves is way better
Downloading/printing fuel receipts
Ridiculous that you can’t do this anymore.
Update: Developers added that worthwhile feature back to the app.💯
Update: Developers added that worthwhile feature back to the app.💯
This app is trash
So many issues need to be resolved location won’t locate ta/Petro should make it where $17 meal credit can be scanned just like using points to pay for items instead of print out a receipt. Update this app. Give more discount rewards or something buy 5 fountain or coffees get the 6 one free.
2 Suggestions
Please fix this app so that we can use a meal voucher from the app. Lots of times the driver kiosk is down and I can’t print. Next up, how about telling us the shower number and code right in this app? Going to my email for that information is silly.
No fuel receipts on app or emailed anymore!
I could care less about the amount of points I get from fueling, I need dollar amounts!
Shower 🚿
Can you please add the symbol to the shower code, so we stop guessing. * or #
Here we go!!! More unnecessary changes.
Update 07/27/2026:
The age-old adage, “Don’t fix it, IF IT AINT BROKE”, is very much true with this app. These newbies don’t know the difference between a truck manufacturer and an engine manufacturer. I would like to be able to include screenshots of this newfound fail.
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Why not focus on important issues? I don’t know…. Perhaps, maybe improving the parking lots and stop selling drugs and alcohol to truckers. Dallas South parking lot is horrible. Yet we still get charge through the nose to park there. Let’s not forget how the so-called truck stops are no longer considered truck stops, because they have not catered to truckers for decades. Most of the time we get treated like an eyesore, because of craptastic wheelholders the mega carriers hire to warm their truck seats. They leave urine bottles everywhere. Start enforcing bans for littering. A while back, one was urinating while fueling. I would like to have a BB gun with some rock salt as ammunition.
Take my advice, the former app was fine. It only needs tweaking, not a facelift and name change. Most of us have finally gotten used to the last change to the app. Besides, which 9 year old came up with “Earnify”? No, really. Which child did y’all glean that idea? Go back to the crayon box and pick a different color. Try listening to the truckers…. For once. Try a title which actually correlates to trucking. Like DieselPro, TruckerPro, FuelPro, 18wheelerPro, etc. Maybe, Wheels on fire? Though, that sounds a little corny. Ooo ooo, I know. How about TruckSmart UltraOne Pro?
The age-old adage, “Don’t fix it, IF IT AINT BROKE”, is very much true with this app. These newbies don’t know the difference between a truck manufacturer and an engine manufacturer. I would like to be able to include screenshots of this newfound fail.
____
Why not focus on important issues? I don’t know…. Perhaps, maybe improving the parking lots and stop selling drugs and alcohol to truckers. Dallas South parking lot is horrible. Yet we still get charge through the nose to park there. Let’s not forget how the so-called truck stops are no longer considered truck stops, because they have not catered to truckers for decades. Most of the time we get treated like an eyesore, because of craptastic wheelholders the mega carriers hire to warm their truck seats. They leave urine bottles everywhere. Start enforcing bans for littering. A while back, one was urinating while fueling. I would like to have a BB gun with some rock salt as ammunition.
Take my advice, the former app was fine. It only needs tweaking, not a facelift and name change. Most of us have finally gotten used to the last change to the app. Besides, which 9 year old came up with “Earnify”? No, really. Which child did y’all glean that idea? Go back to the crayon box and pick a different color. Try listening to the truckers…. For once. Try a title which actually correlates to trucking. Like DieselPro, TruckerPro, FuelPro, 18wheelerPro, etc. Maybe, Wheels on fire? Though, that sounds a little corny. Ooo ooo, I know. How about TruckSmart UltraOne Pro?
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Cant add fleet card for mobile fueling
Not accepting fleet one cards for mobile fueling after last update.
Previous app version before interface update was working good … now its just a trash. Will skip fueling at TA because of this cheap developers that cant fix a thing in their own app.
Previous app version before interface update was working good … now its just a trash. Will skip fueling at TA because of this cheap developers that cant fix a thing in their own app.
Redeeming points
It seems like so convenient that just using phone for redeeming points. But, there’s bar code, and there’s another step after the bar code. So, most users ending up with paying double. If there is a bar code, why needing second step, this is 21st century. BUT, Just go with paper print. Or pay double for every purchase.
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The new app awful
This app is ruined it takes twice as long to find anything
Cant add fleet card for mobile fueling
Not accepting fleet one cards for mobile fueling after last update
Used to be good
So when the app updated on my phone I can no longer get detailed receipts on my phone.
It shows me the amount of fuel, and the points I earned. This is not helpful when documenting my fuel costs. Please change it back!
It shows me the amount of fuel, and the points I earned. This is not helpful when documenting my fuel costs. Please change it back!
Here we go!!! More unnecessary changes.
Update 07/27/2026:
The age-old adage, “Don’t fix it, IF IT AINT BROKE”, is very much true with this app. These newbies don’t know the difference between a truck manufacturer and an engine manufacturer. I would like to be able to include screenshots of this newfound fail.
Why not focus on important issues? I don’t know…. Perhaps, maybe improving the parking lots and stop selling drugs and alcohol to truckers. Dallas South parking lot is horrible. Yet we still get charge through the nose to park there. Let’s not forget how the so-called truck stops are no longer considered truck stops, because they have not catered to truckers for decades. Most of the time we get treated like an eyesore, because of craptastic wheelholders the mega carriers hire to warm their truck seats. They leave urine bottles everywhere. Start enforcing bans for littering. A while back, one was urinating while fueling. I would like to have a BB gun with some rock salt as ammunition.
Take my advice, the former app was fine. It only needs tweaking, not a facelift and name change. Most of us have finally gotten used to the last change to the app. Besides, which 9 year old came up with “Earnify”? No, really. Which child did y’all glean that idea? Go back to the crayon box and pick a different color. Try listening to the truckers…. For once. Try a title which actually correlates to trucking. Like DieselPro, TruckerPro, FuelPro, 18wheelerPro, etc. Maybe, Wheels on fire? Though, that sounds a little corny. Ooo ooo, I know. How about TruckSmart UltraOne Pro?
The age-old adage, “Don’t fix it, IF IT AINT BROKE”, is very much true with this app. These newbies don’t know the difference between a truck manufacturer and an engine manufacturer. I would like to be able to include screenshots of this newfound fail.
Why not focus on important issues? I don’t know…. Perhaps, maybe improving the parking lots and stop selling drugs and alcohol to truckers. Dallas South parking lot is horrible. Yet we still get charge through the nose to park there. Let’s not forget how the so-called truck stops are no longer considered truck stops, because they have not catered to truckers for decades. Most of the time we get treated like an eyesore, because of craptastic wheelholders the mega carriers hire to warm their truck seats. They leave urine bottles everywhere. Start enforcing bans for littering. A while back, one was urinating while fueling. I would like to have a BB gun with some rock salt as ammunition.
Take my advice, the former app was fine. It only needs tweaking, not a facelift and name change. Most of us have finally gotten used to the last change to the app. Besides, which 9 year old came up with “Earnify”? No, really. Which child did y’all glean that idea? Go back to the crayon box and pick a different color. Try listening to the truckers…. For once. Try a title which actually correlates to trucking. Like DieselPro, TruckerPro, FuelPro, 18wheelerPro, etc. Maybe, Wheels on fire? Though, that sounds a little corny. Ooo ooo, I know. How about TruckSmart UltraOne Pro?
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