Worst
I’m a regular customer, but I’ve been facing the same issue for the past week. Whenever I go to the location page, it shows “Something went wrong.” I have already contacted customer support multiple times, but I haven’t received any proper assistance. They asked me to uninstall and reinstall the app, which I have already done, but the issue still persists
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KKajal.singh
DISAPPOINTED
I repaid my loan on time, thinking I would be eligible for the next loan. The payment was successful and the loan was marked as closed, but immediately my next loan got rejected and now it’s showing “Eligible in 13 days.”
Honestly, this is so disappointing. If customers repay on time, why show a waiting period or reject the next loan without any proper explanation? The whole process is confusing and gives false expectations.
Really disappointed with this experience. I trusted this app, but it let me down when I needed it the most.
Honestly, this is so disappointing. If customers repay on time, why show a waiting period or reject the next loan without any proper explanation? The whole process is confusing and gives false expectations.
Really disappointed with this experience. I trusted this app, but it let me down when I needed it the most.
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KKikiDed
Disappointed customer
Very disappointed with True Balance. I have been a loyal customer and have taken loans from the app before and cleared my EMIs properly.
Recently, I cleared my ₹19,000 outstanding loan amount, expecting that after closing the existing loan I would be eligible for a higher/fresh loan. I made the payment keeping my other financial commitments in mind.
But after clearing the entire amount, the app suddenly shows “Not Eligible” when I try to apply for a new loan.
This is extremely disappointing and frustrating. If there is no guarantee of getting a fresh loan after closing the existing one, customers should not be given such expectations.
After being a loyal customer and clearing my dues, this is how I am treated. I feel completely let down by True Balance. I would not recommend relying on this app based on my experience
Recently, I cleared my ₹19,000 outstanding loan amount, expecting that after closing the existing loan I would be eligible for a higher/fresh loan. I made the payment keeping my other financial commitments in mind.
But after clearing the entire amount, the app suddenly shows “Not Eligible” when I try to apply for a new loan.
This is extremely disappointing and frustrating. If there is no guarantee of getting a fresh loan after closing the existing one, customers should not be given such expectations.
After being a loyal customer and clearing my dues, this is how I am treated. I feel completely let down by True Balance. I would not recommend relying on this app based on my experience
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LCLongtime costomer
Very Disappointing Experience with True Balance – Loan Disbursement Delay & Poor Customer Support
The loan has already been approved, but they said it will take up to 7 days for the amount to be credited. I’m not sure why the process is taking this long after approval.
The customer care support is really poor as well. There is no proper response or clear update from their side, and it is very difficult to get accurate information about the status. If the loan is already approved, the amount should ideally be credited much sooner, or at least they should provide a clear explanation for the delay.
Honestly, based on my experience, I would not recommend True Balance to others. If you need quick disbursement and reliable customer support, I would suggest thinking twice before choosing True Balance. Very disappointing experience so far.
The customer care support is really poor as well. There is no proper response or clear update from their side, and it is very difficult to get accurate information about the status. If the loan is already approved, the amount should ideally be credited much sooner, or at least they should provide a clear explanation for the delay.
Honestly, based on my experience, I would not recommend True Balance to others. If you need quick disbursement and reliable customer support, I would suggest thinking twice before choosing True Balance. Very disappointing experience so far.
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NHNaveen here
⭐️
⭐ 1-Star Review I took a loan with a 6–8 month EMI option but repaid the entire amount within just one month. I have a 100% on-time repayment history with zero late payments. After repayment, the app showed that my credit limit had increased, creating the impression that I was eligible for another loan. However, when I applied again, it simply said "You are not eligible." This is misleading and creates false expectations. The app also charges very high interest rates, and despite repaying loan
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VVarma12345y