True Brand Products User Reviews

Name: True Brand Products
Rating: 3.78947 (19 reviews)

True Brand Products

Solid Start, Inc.

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Bad app

When you scan a product everything turns blank !

Sánchez mm

2 years ago

Scanner

We apologize the scan tool was temporarily not working for you. The issue has been fixed.

True Brand

4 years ago

Scan tool inoperable

I understand that most of the QR codes on the True Brand products are just instructions meant for a phone cameras QR link tool.Specific True Brand QR codes that are meant to be redeemed for points will say “scan me”. Although, when you scan these QR codes, the screen just turns white and unresponsive. Please follow up.

scott1079

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you are having trouble with the app not scanning the QR codes. To be able to scan for points, you must have an approved service center account. This particular issue can occur when the user attempts to scan for points before their account has been approved for the Loyalty Rewards program. Has this issue been fixed for you since your review? If not, please contact our development team via https://www.solidstart.com/apptrouble as soon as you can so that we can resolve this for you.

Junk

App won’t let me sign up will download when fixed

Oilchange2104

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you are having trouble with the app. Have you been able to download it since your review? If not, please email us at app@solidstart.com as soon as you can so that we can help get you signed up.

Cant scan codes

My boss showed my crew this app as an incentive for selling more fuel juels, unfortunately none of us have had any luck. When you scan the code, it just vibrates and nothing happens. Will rate 5 stars when fixed.

Tabby cat!

4 years ago

Response from developer

Thank you for your feedback! We are sorry to hear that you are having trouble with the app not scanning the QR codes. This is most likely a result of trying to scan the product QR codes before the user account has been reviewed and approved for the True Brand Loyalty Rewards program. To avoid any further confusion, we have implemented a pop-up notice in the subsequent update releases that informs the user that their account is still pending review and that they are unable to scan for points until the account is approved. Has this issue been fixed for you since your review? If not, please contact our development team via https://www.solidstart.com/apptrouble as soon as you can so that we can resolve this for you. Kind Regards, True Brand