Confused but interesting
Response from developer
Thanks so much for your feedback! I’m happy to hear you like how the colour matching works. At the moment, full access to use the app across multiple websites is unlocked once you start the free trial. The usual trial is 3 days, but TCI clients may receive a 30-day trial with their consultant’s coupon code. After activating the trial, you should be able to use the app on the different clothing websites you browse.
Paying for an app that won’t open
Very expensive doesn’t work
Response from developer
Hi, thanks for your honest feedback — and I’m really sorry for the experience you've had. You're absolutely right that at this price point, the app needs to be reliable and smooth. We’ve been working hard to resolve the login issues some users have faced, and stability updates are already rolling out. We also take your comments about tech support speed seriously — we’re making changes internally to improve our response times going forward. We know your time and trust are valuable. If you’re open to it, we’d appreciate another chance to help — please email us directly at support@truecolourinternational.com so we can sort this out for you. Thanks again for flagging this — it helps us do better.
Great app
Response from developer
Thank you so much for the thoughtful review! We’re really glad to hear the app is helping you make confident color decisions. You're absolutely right — selecting a representative spot and checking the guidance makes a big difference in accuracy. We're excited too about expanding the database — more tones and items are on the way!
Careful with “trials”
Response from developer
Oh no! So sorry to hear about your bad experience. Could you please email us at support@truecolourinternational.com so we understand and resolve the issue? Thank you!
