Cannot cancel and being charged monthly
This is beyond frustrating and while I very much appreciate the knowledge given here, the app is not streamlined enough for me to use daily and justify $30 per month.
Response from developer
Hi, we are so sorry for the frustration, and we want to help get this fully resolved. A quick note that may help: the True Face app subscription is hosted through our website (not through Apple), so it won't appear in your Apple ID subscriptions — it's managed through your account on our site, and cancellation instructions are in the Help section of the app and sent in an email upon signing up. If you're still being charged after canceling, that sometimes happens when there are multiple sign-ups under different emails, which we can look into and sort out. The in-app support button should be working. It may have been a temporary glitch when you tried. Please email us at truefaceappinfo@gmail.com with the email address you signed up with and we'll investigate the charges and refund anything billed after you attempted to cancel. Thank you for the kind words about the content, and we are sorry the app didn't end up being the right fit.
No where to cancel within app, charging twice a month and doesn’t respond to emails
When I first signed up, I didn’t get access. I emailed for help but never got a reply. Later, once I finally got in, I realized they were charging me twice a month, likely from the initial sign-up glitch. I emailed again, but received no response.
Out of options, I reached out directly to the owner on TikTok (where I first heard about the app). She told me it must be my fault and that I’d get an email reply—yet nothing ever came. I wasn’t even asking for a refund, just to cancel my account and stop the duplicate charges.
I tried to be understanding since it’s a small creator-run business, but instead of fixing the issue, she deleted my polite comments. That, combined with no way to cancel in the app and no response to emails, feels very deceptive.
Response from developer
Hi, we're sorry for the frustration you experienced. We're not looking to assign blame here, only to understand what happened and make it right. We have full cancellation instructions available in the Help section of the app and in the email sent upon signing up through our website. After looking into your account, we've issued a full refund for all charges and ensured everything is cancelled on our end. When duplicate charges come up, it's typically because separate accounts were created under different email addresses. Our subscription platform tracks each one independently, which can make these situations harder to catch without the relevant account details. We genuinely appreciate the feedback on the app itself and on customer support. Thank you again for letting us know.
