Bad customer service
The protein is really good but why would anyone trust a brand which cannot deliver a 5k order without damage and thats not the crazy part. Somehow the contact support doesn’t respond to the mail and in chat if you try to connect it will say contact between 10AM-7PM. Even though you try to contact between the mentioned timing it will not connect and just say contact between 10AM-7PM. Now we trusted the brand it’s been more than a week since my spilled protein, now what should on do? Keep on waiting? Is that I placed order before my current one finishes? This is stupid please fix this
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Best
The best I must say
Poor service
The package was already opened trying to contact but they never responds. Never gonna buy again . Poor service
Terrible customer service
While the protein is good, everything else around it is pathetic. Customer support never connects. Doesn’t matter what stupid chat bot you use if I can talk to a real human. Your delivery executives are terrible too. Packaging is excessive, literally the opposite of eco friendly while you claim to be eco friendly because of a steel scoop. Last time I buy from you.
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Scammers
Downloaded the app and ordered products through there platform worth 8k INR and received some random stuff from through there courier partner of hkvitals brand.
The chat support is utterly useless. They've closed down the helpline number, it only repeats a message asking you to email.
I've been emailing and following up for a month now and only getting false assurance that resolution will be provided in 2 days and then ghosted for weeks until explicitly asked for an update.
So much for customer trust and support. Good work, Team FalseBasics.
The chat support is utterly useless. They've closed down the helpline number, it only repeats a message asking you to email.
I've been emailing and following up for a month now and only getting false assurance that resolution will be provided in 2 days and then ghosted for weeks until explicitly asked for an update.
So much for customer trust and support. Good work, Team FalseBasics.
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It’s real True Basics for life
It’s real requirement of daily routine life , I have order first time , let see how the product quality is …..
Unable to contact support
I tried connecting their support multiple times via chat and email but didn’t get any resolution it says contact between 10-7pm although am trying to connect at this time only My last order protein was leaked so this time i dont want this to happen and regarding this i have been trying to contact the support team but the app is not connecting at all. I have shooted the email 5 days ago but no response is given such ridiculously bad customer service very disappointed .
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True basics isolate protein
Best protein ever had
Good product but hiked prices since Feb this year!!!! May not continue to buy now
Hiked prices!!
World class experience
Been trying so many other options in the market for so long.
But when it comes to TrueBasics, you know the difference when you choose it.
But when it comes to TrueBasics, you know the difference when you choose it.
Unsatisfied and worst experience
Unsatisfied and worst experience and their contact info update system are useless.they waste your time that’s why I gave them 1/5 stars as a feedback.
Customer care not found
I write multiple email to truebasic customer care for halal certificate but i received no reply from them so as a muslim because of my religious thing i bycott true basics and hk vitals
I hope this app is genuine
Waiting for product,o am not receiving package in gunny bag now a days,which created worry that I am ordering genuine product or not as I received only once such packing as shown in advertisements.
Good 👍
Better experience
1st time I ordered from truebasics I hope that products as good as I expect . I am
waiting for delivery .
1st time I ordered from truebasics I hope that products as good as I expect . I am
waiting for delivery .
Creatine
Very good performance and helped a lot in muscel recovery