Bad customer service
The protein is really good but why would anyone trust a brand which cannot deliver a 5k order without damage and thats not the crazy part. Somehow the contact support doesn’t respond to the mail and in chat if you try to connect it will say contact between 10AM-7PM. Even though you try to contact between the mentioned timing it will not connect and just say contact between 10AM-7PM. Now we trusted the brand it’s been more than a week since my spilled protein, now what should on do? Keep on waiting? Is that I placed order before my current one finishes? This is stupid please fix this
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Best
The best I must say
Poor service
The package was already opened trying to contact but they never responds. Never gonna buy again . Poor service
Terrible customer service
While the protein is good, everything else around it is pathetic. Customer support never connects. Doesn’t matter what stupid chat bot you use if I can talk to a real human. Your delivery executives are terrible too. Packaging is excessive, literally the opposite of eco friendly while you claim to be eco friendly because of a steel scoop. Last time I buy from you.
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Scammers
Downloaded the app and ordered products through there platform worth 8k INR and received some random stuff from through there courier partner of hkvitals brand.
The chat support is utterly useless. They've closed down the helpline number, it only repeats a message asking you to email.
I've been emailing and following up for a month now and only getting false assurance that resolution will be provided in 2 days and then ghosted for weeks until explicitly asked for an update.
So much for customer trust and support. Good work, Team FalseBasics.
The chat support is utterly useless. They've closed down the helpline number, it only repeats a message asking you to email.
I've been emailing and following up for a month now and only getting false assurance that resolution will be provided in 2 days and then ghosted for weeks until explicitly asked for an update.
So much for customer trust and support. Good work, Team FalseBasics.
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