TrueCore FCU Banking App User Reviews

Name: TrueCore FCU Banking App
Rating: 4.76858 (1197 reviews)

TrueCore FCU Banking App

TrueCore Federal Credit Union

💰 Finance

What users say

Summarized from real user reviews of TrueCore FCU Banking App. Based on 1.2K reviews and a 4.8/5 average, it highlights the 5 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Great customer service
👍Convenient check deposit
🚀Refreshing and intuitive layout
👍Customizable features
👍Seamless cross-device experience

Negative things

🐛Confusing app layout
🐛Compatibility issues with older devices
🔒Lack of overdraft protection

Top reviews

Most Recent Highest Rated Lowest Rated

Great place to bank

I love this place. They always have a smile when you walk in and are so nice when you call. They get to know who you are. I have recommended several people to go to them.

Sgeh23

a year ago

Response from developer

Thanks for the love, Sgeh23, and thanks for the recommendations! We appreciate you.

Review

Need to do away with transfer limits besides that best online banking app I have ever used

6.7 L

a year ago

Response from developer

Thank for your feedback, we’re very glad to hear that you enjoy using the TrueCore app! We appreciate you taking the time to share your thoughts on transfer limits. You're probably referring to transfer limitations, which are related to Federal Regulation D, which we honor. Please don’t hesitate to reach out to us at 740-345-6608, and we would be happy to discuss your specific account needs.

check deposit

Absolutely love being able to deposit checks with out coming in

BJRein

2 years ago

Response from developer

Hi BJ. So glad to be able to offer this wonderful convenience for you! Thank you for your membership.

Confusing

This app combines all of our accounts. The previous app was much easier to use.

fuzzyohio

2 years ago

Response from developer

Hello fuzzyohio. The new app is customizable for your preferred viewing. Our Contact Center reps would be glad to help you organize your app. They can be reached at 740-345-6608.

I pad OS update needed

Could you please allow the app to run on the iPad so 15.8?
I pad air 2’s that still work and have a ton of memory can’t update to 16. So now I can’t use the mobile app! Apple said it is up to the app developer to make this decision.

Meanmommy11

2 years ago

Response from developer

Good morning. We’re sorry, but it’s a requirement of our partner at Banno/Jack Henry to have a minimum version of iOS 16 to use our mobile app. It’s important for us to use the most up-to-date software to protect our members’ data. If you have further questions regarding the mobile app, please email bannosupport@truecore.org. Thank you.

New online ap

To be honest the previous online banking ap was much better. The new ap is pretty terrible. Also, probably going to close all of our accounts at some point because you offer zero overdraft protection. We’ve literally been penalized for overdrafts when pending items have gone through late or a store or account was behind on filing their charges and paperwork. 29$ for every item is a fricking joke. Especially when in every case there’s been sufficient funds in our savings accounts to cover the cost of what was over drafted in the first place. Pretty dissatisfied with our experience since bringing our families accounts to the credit union I had been using exclusively for more than 7 years now.

—————8

2 years ago

Response from developer

We’re sorry that you don’t prefer the new app. Hopefully you’ll grow to love it. We do have options available for overdraft protection. We hope to keep your membership, so please don’t hesitate to reach out to our Vice President of Member Service at 740-788-3545 to discuss those options.

Upgrade

The new app looks refreshing, and has a better layout. Much appreciated

noahpape

2 years ago

Response from developer

We're so glad you like it, Noah! Thank you for the wonderful review, and thank you for your membership.

Liked the old layout better

As the title says. This looks like KEMBA financial, not as intuitive as it appears

ASBOHIO6

2 years ago

Response from developer

Good morning. We’re sorry that you don’t prefer the new app. Hopefully you’ll grow to love it and the new features it offers. Don’t hesitate to reach out if we can be of assistance with more convenient ways to use the app. Thank you for your membership.

TrueCore app

My wife and I attended the free workshop. Josh, the instructor, was very helpful. He answered all of our many questions, even after the workshop had ended. One app feature we especially like is the ability to add out-of-state travel plans to our Visa card. It saves us a phone call to TC before we leave on a trip.

PDK1002

2 years ago

Response from developer

We're happy to help, and so glad you like the added features in the new app. Thank you for your membership.

Will not update

I’ve used the app for many years with no issues but for some reason it keeps telling me to update the app and sends me to the App Store but then it does not give me the option to update. It’s inconvenient and irritating. I just want to update the app but it’s hard when I’m not giving the option. Please fix the issues.

~*Jewls*~

2 years ago

Response from developer

Hi Jewls. Make sure you're going to the new app, which has a white background, and then delete the old app with the blue background. Try that, and if you're still running into problems, don't hesitate to call - we're always here to help. 740-345-6608

Updated App

It’s a very nice upgrade from the previous version. More bells and whistles. A couple quirks, but the staff was very helpful.

Goatgosgr

2 years ago

Response from developer

We're happy to help. Thank you for your membership.

Great Modern app

Very simple and functional layout. Has some very nice features including customized layouts, cd renewal, interactive chat and spend analysis. Although the old app TrueCore had was useful, they’ve outdone themselves with this upgrade that boosts them into a more modern look.

The main advantage is that no matter what device you log into, it looks exactly the same. There does seem to be some new roll out struggles but in all was a great decision. Proud to be a member of a credit union that makes these technological advances.

Jaltop

2 years ago

Looks awesome

New app looks great!

Kunmg8g

2 years ago

Response from developer

We're glad you like it! Thank you for your membership.

Great upgrade!

I’m loving the new features on the updated mobile app.

Hallywood53

2 years ago

New App

This app is much better than the old app they used. More info and much easier to use.

Waz1969

2 years ago

Response from developer

Awesome! Thank you for your membership.

Great upgrade!

The new mobile app platform is much better than before, the ability to have 2 logins and switch between the two is great for small business owners! Great job TrueCore!

ITproNDA

2 years ago

Response from developer

We're glad you like it. Thank you for your membership.

Awful

Who ever thought it was a good idea to mix all transactions for all accounts on open page needs kicked in the shin this is stupid

X124677643

2 years ago

Response from developer

If you do not prefer to view All Transactions on your home screen, you have the ability to customize your view. That section can be removed from your dashboard by selecting the three dots in the upper right hand corner of that section and following the prompts. Please free to reach out if you need further assistance.