Pathetic Support and refund policy - Uninstall Right now
Don’t expect any support from their customer care team and never expect a return if you are paying through their wallet. They will surely deny all the payment refund for any poor quality AI videos deliveries if you have paid using their wallet amount. If you want to use their service and then please pay using direct UPI or other methods.
Because incase you pay them through theirs wallet amount as they will lure you to get extra credits then you are trapped into their pathetic support and they will try to sell you more videos without adding the refund as wallet credits.
Stay Away from them!!!!!!
Because incase you pay them through theirs wallet amount as they will lure you to get extra credits then you are trapped into their pathetic support and they will try to sell you more videos without adding the refund as wallet credits.
Stay Away from them!!!!!!
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Great After Sales Support
I had a small query on multi-celeb video and Nandita from the support was on it in a flash and resolved the issue super fast. Kudos to her and the team. Thank you!
Genuine one and delivered video
I was suspecting whether it is fraud app or genuine one. But today i received my birthday video wishing from kareena Kapoor and my all doubts were washed out. Thank you so much Truefan.
Great delivery
Nandita your support is really helpful for me. Within few minutes order delivered. Such a wonderful delivery. Thank you so much Nandita! Its great and wonderful idea to wish the loved ones on any occasion. Thanks again
Great customer service
I was not satisfied with the celebrity video and Nanditha helped me and offered a better version of a video to wish my loved one on her birthday! Very fast response and accessible anytime .Highly recommended
Poorly trained staff
Staff will call you every time you record anniversary wish as their app have bug due to which they don’t get both the names.
Customer care girl named Chetna called up who extremely rude and asked me to record the name if they are not able to capture the “wife’s” name even after me entering it in their app.
And hung up on me
Requesting founders and team leaders to train the staff to be polite and open to genuine feedback. It’s not against them but to make the app and experience better for customer.
Customer care girl named Chetna called up who extremely rude and asked me to record the name if they are not able to capture the “wife’s” name even after me entering it in their app.
And hung up on me
Requesting founders and team leaders to train the staff to be polite and open to genuine feedback. It’s not against them but to make the app and experience better for customer.
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TrueFan: Turning Oops into Wow!
I accidentally goofed up my phone number, but TrueFan's Nandita turned things around brilliantly! Nandita’s weekend assistance was exceptional, ensuring my message reached to me. With TrueFan's amazing video, I shared the love with my dear ones. This app is a winner! 🌟
Anniversary Wishes
I am extremely grateful to Nandita from TrueFan. She helped me in solving all my queries even on Sunday as I am not digitally a very savvy person. Desperately wanted to send anniversary message to my younger sister. Nandita helped me all along. An excellent app to make your loved one feel special on their special day. Thank you to entire team
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Fake
Guys don’t fall fall this scam
I have paid for the full name tobe mentioned.. they sent me the video which is played in the advertisement by Kareena Kapoor just edited name , the name clearly sounds in a different voice … Most important, after paying they give you the option to track the status which shows recording mode etc… Crap
I wish I would have read the comments before paying …
I have paid for the full name tobe mentioned.. they sent me the video which is played in the advertisement by Kareena Kapoor just edited name , the name clearly sounds in a different voice … Most important, after paying they give you the option to track the status which shows recording mode etc… Crap
I wish I would have read the comments before paying …
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Overwhelmed❤️
Nandita helped me and solved my issues!! Thanks true fan app I am really happy!! You guys are doing amazing work !! Thanks for connecting us from our favorite celebs!!
Review.
This gave me one memorable gift and I can’t thank enough Nandita for quick resolution of my over anxious nerve during the process. This video is just so perfect and I am just speechless. :) Must go for it if you’re looking for a great surprise.
Pathetic app. Money gobbling fake app. Beware
I paid for video on 14th Feb and only after paying I got to know that it will take 2 days. By mistake I entered sender's name in place of receiver name for which I contacted on 14th Feb only and I have not received the video yet! It's 19th and app is showing 20th Feb and I am sure on 20th it will show 21st. I have already requested to plz get it done. As per customer support I should have got the video on 18th. They just take your money.
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Five star to Nandita
I was facing some technical problems on my iOS hence contacted Nandita. She immediately solved my issues and delivered the video on my WhatsApp. She is really very helpful, prompt and professional. I am impressed. Thank you so much Nandita. Regards, Nishant Kashyap
Really Helpful and they actually get the video delivered.
Nandita was a great help as the celeb that I selected was not available at the moment so immediately the same day she made sure a better celeb video is available and got it delivered the same exact day. Thank you so much. everybody were shocked after watching the video and everyone who watched it absolutely loved it!
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Lovely personalised video message
I am very happy and satisfied with the way video turned out. Thank you to this app I was able to make someone’s day. Keep up the good work team.
Very quick service
Amazing app! Love the interface and the concept. Also great job by Customer service professional Nandita to provide the video before time.
Nice app for celebrities fans
Best app for Bollywood celebrities lover. Only you have to play quiz as much as you want and you can win personalised video message from your favourite celebrities, so let’s download the app and start playing.
Response from developer
Hey Sandeep! Thank you so much for your encouraging star ratings!
Worst app experience
Worst app! Don’t fall for it.
They will just ask you to pay 300 to them and when you try to book the video message from the celebrity, it will just give you an error and it never allows to book.
When you will try contacting their support, they will never respond.
I am trying this since 24 hours and no response yet.
At least, refund back the money if you can’t allow us to book the video.
They will just ask you to pay 300 to them and when you try to book the video message from the celebrity, it will just give you an error and it never allows to book.
When you will try contacting their support, they will never respond.
I am trying this since 24 hours and no response yet.
At least, refund back the money if you can’t allow us to book the video.
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Response from developer
Hi Pranjal. Apologies for this. Your experience on our platform matters the most to us. Kindly allow us to solve this for you. Please reach out to us on +91 7303084561 or write to us at customersupport@truefan.life and we will help you immediately. Team TrueFan.
Amazing app! 😊👍🏻
Amazing app! A great platform to connect fans with their favourite celebrities. Truly enjoyed playing the quizzes. You too can win cash prizes and video messages. Download the Truefan app, play the quizzes and contests, and win your personalized video message from the celebrities! Get going!
Response from developer
Hey Lav! We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at customersupport@truefan.life! Have a wonderful day!
Having problem
I’m having problem with depositing cash when i try to deposit it closes the app don’t know what’s the problem please fix it.
Response from developer
Hey, We apologize for the inconvenience caused. Please write to us at customersupport@truefan.life or on +91 7303084561 and we will get back to you at the earliest. Your yaar, TrueFan.
