Tube laser
When I contact the service department I hope I get Rick that man is a bundle of knowledge and doesn’t give me the runaround truly appreciate him I hope someday I can shake his hand
Can’t login
I can login to myTrumpf on my computer, but the app won’t let me login, reset my password 3 times still nothing
Not up to date with machine info
Tried to locate laser in our facility and not there. Only 2 showing and we have at least 24 on-site
Messages
Currently having trouble getting the messages to load
Apps broken
Server error, will not connect. Been going on for the last 3 weeks at least.
New update not accessible
Had to file a case online instead of through the app due to it not connecting.
Best convenience app
This app is the most handy tool of all time. I get quotes and technical help immediately. The only thing that would be even better is to have the live video chat option available. I tried to use it once and was told it isn’t available yet.
Good App
I think the app has worked very well for how it was designed. It is very nice for putting in questions or part inquiries while you are at the machine without having to go back to your desk. All responses have been very quick and down machine call backs are very timely.
Maintenance coordinator
I was pretty sceptical at first , not much of an app guy but after using it for a few months got to say it functions very well , quick response time and good follow up so yeah thanks for making my life easier !
Service
I currently have open case(s) but nothing show in this app so I do not see updates. Have to call just like if I did not have an app.
Mobil service app
I believe this app could be much better than it is. You cannot pull up any old cases or if a case is reported by any other means you cannot check on the status. It would be better if it were integrated into the Trumpf service system.
