Issue but good customer service
Response from developer
Thank you for reaching out and sharing your feedback. We understand how frustrating the process would have been and apologise for the poor experience. We have since identified and resolved the issue in the latest version of our app. Once you update the app, you should be able to complete the verification process. Please do contact us via the 'Contact' form on our website if you need any assistance to complete setting up your account.
Giving a challenge
Response from developer
Thank you for your feedback and time to rate us. If there’s anything we can do better, please reach out via the contact form on our website. We appreciate your feedback.
They charge you 4.99 for a broken service
90% of the service can be found on the website ‘haveibeenpwned’ for free, without paying CBA. the ‘paid’ features don’t actually work and it won’t be able to find your credit reports.
Good luck even getting a Confirmation email to even register an account, it took them 48 hours to send a link to my email.
Response from developer
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the frustration this has caused. This isn’t the experience we want for our customers. Please reach out via the contact form on our website so we can look into the issue and provide further support.
I hope
Response from developer
Hey there, thanks for giving Truyu a go. We’ll keep an eye out for any identity checks or credit activities and alert you straight away, so you can act fast if something looks off. If any thoughts or ideas pop up, share them with us anytime through the contact form found in the Contact menu on our website 😄
Not able to identify using either passport or Qld Drivers Licence
Response from developer
Hey there, thanks for sharing your feedback. Could you please use the contact form on our website to reach us? This will enable us to investigate the issue and resolve it for you as quickly as possible. We appreciate your support.
Review of App
due To Issues Please fix This ASAP Or I Will not use app !! Please Add Different Verification Methods Please!!
Response from developer
Thank you for letting us know. We appreciate you taking the time to share your feedback about the verification issue. To help us look into this and resolve it quickly, please email us at contact@truyu.com.au with your details. Your input is valuable and helps us improve the experience for all users.
ID protection
Response from developer
Hey Mark, thanks for the kind words. We are really glad Truyu is helping you feel safer. Your trust means a lot, and we’re here to keep earning it. If you have more feedback or ideas, we are all ears, just email us at contact@truyu.com.au!
Security
Response from developer
Hi there, thank you so much for your review! We're glad to hear you found it easy to complete. If you have any suggestions or ideas on how we can make the experience even better, feel free to email us at contact@truyu.com.au. We’d love to hear from you!
Poor substitute for credit savvy
Response from developer
Hi Miguelini, Thanks for your feedback we are sorry to hear the app isn’t meeting your expectations. Truyu’s ID Alerts subscription focuses on identity monitoring, alerting you when your ID is used in checks at banks, telcos, and other services. While we don’t currently offer credit file monitoring, we know it’s important—and it’s something we’re actively exploring. We appreciate you being part of our early journey and helping us shape what comes next.
Limited “value for money”
The Truyu App is only free for the trial period after which it becomes a paid subscription. The email vulnerability information is the same as you can get from websites such as “Have I been Pwned”… etc.
The ONLY unique service it offers is the ability to alert you if someone tries to create any bank accounts using your information or if someone is trying to take ownership of your bank accounts using your info. This is a powerful feature but I’m just not convinced that it is worth the monthly subscription fee being asked (especially why Commonwealth Bank customers need to pay in the first place). Cancelling my trial for now but will keep an eye on any advances as it has the bones of a good service but its actual value for money(as opposed to its perceived value) is the biggest thing holding me back
Response from developer
Hi there, thanks for your valuable feedback. If you're willing, please reach out to us at contact@truyu.com.au as we'd appreciate the opportunity to discuss some of these points in more detail. Thank you
Don’t waste your time
The first time I tried it crashed, it wouldn’t allow to register.
The second update it crashed and said to try again later.
The last time the current update it will get you through to the mobile number verification step only to be told your mobile number can’t be verified
If CBA can’t do proper Beta testing before they release an app and can’t fix it to a level to even appear to work, I can not reasonably expect that the app can do a complex task like monitoring in real time my financial affairs across multiple agencies and levels.
Response from developer
Hi there, we're sorry to hear about the difficulties you experienced when signing up. We have recently fixed a bug which may have prevented you from verifying your mobile number. We understand your concerns and want to assure you that we are committed to delivering a dependable service. If you're willing, please reach out to us at contact@truyu.com.au as we'd appreciate the opportunity to discuss in more detail. Thank you
Still not working
Response from developer
Hi there, we recently fixed a bug that may have prevented you from signing up. We're sorry for the inconvenience and hope you'll give Truyu another try. If you have any questions or encounter any other issues, please email us at contact@truyu.com.au
Still not working!
Response from developer
Hi there, we're aware of a recent issue which may have prevented you from signing up. We're sorry for the inconvenience and hope you'll give Truyu another try. If you have any questions or encounter any other issues, please email us at contact@truyu.com.au
Doesn’t work
UPDATE- I know you did an update to the app but I still get the same issue.
Response from developer
Hi there, we recently fixed a bug that may have prevented you from signing up. We're sorry for the inconvenience and hope you'll give Truyu another try. If you have any questions or encounter any other issues, please email us at contact@truyu.com.au
Doesn’t Work
Response from developer
Hi there, we recently fixed a bug that may have prevented you from signing up. We're sorry for the inconvenience and hope you'll give Truyu another try. If you have any questions or encounter any other issues, please email us at contact@truyu.com.au
Something went wrong
Response from developer
Hi there, we recently fixed a bug that may have prevented you from signing up. We're sorry for the inconvenience and hope you'll give Truyu another try. If you have any questions or encounter any other issues, please email us at contact@truyu.com.au
Nice and easy
Response from developer
Hi there, thanks for your support and positive review. Great to have you onboard :)