App is not user friendly.
Unfriendly. Information about each tier is hard to find
Worthless app
The app says I migrated my plan but shows no vehicle or car washes.
Wretched
App does not work on iPhone and doesn’t work on desktop either.
Terrible
Worthless app. I now know how it feels to get scammed. Thanks Tsunami!
Useless
Most useless app ever.
Oil spill!!!!
The car wash had a hydraulic oil line break while I was getting my car wash. The rude attendant disregarded my complaint and sent me through again, the third time I was about to go through they finally discovered the leak and stopped me prior to going through. The “manager” hand washed my front windshield. Poor experience.
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Tsunami West
App won’t let me link both vehicles to make one payment
Tsunami app
As useless a the car wash is. I’m just going down to cancel. I’ve had enough of the increases, double charges to my account and they have the worst detailing center around if you can call it that. Taking money from this, getting a pressure washer and my own detail things and I will pay the other car wash detailers for winter time. I can also do it in the shade. Something else they took away. No canopies.
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Worst App
If you are going to require moving to the app you should make sure it works. Would have kept my membership but will now be trying everything I can to cancel this.
Two vehicle plan
Not sure if signed up correctly
Stuck in Car wash in Michigan City!
Stuck in the CAR WASH!!!
Poor design
Information doesn’t fit phone screen
Does NOT list town signed up in
App does not have my local Town listed
Terrible
Can’t suspend service
Mr Omid
The Best Carwash the around globe.
Where’s my info?
I can’t seem to find my subscription info on this app. What did I pay, how can I cancel. It’s not very user friendly.
Janky app, overpriced service
Half the buttons on the app don’t work, which I found out when trying to cancel the membership. The price went up over 30 percent so I decided to cancel. The website says to use the app. Ok, fine. I had to close and open the app multiple times since the buttons to submit were grayed out. I finally get in… and my membership isn’t listed. It has my way wash history, but not my membership. Ok. Fine. The website says just hit the “migrate my membership” link. Which doesn’t work. My location is not even an option and it won’t let me select any of the others. So apparently I can’t cancel? Great marketing, I guess. If you’re looking for a car wash, I’d look for a different one
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Still no receipt
I use this membership for my work vehicle. My company card is charged for renewal. I’m required by company for a receipt. I have repeatedly ask for a receipt and No-one has been able to provide a receipt. Or assist in finding one. I have looked all through the app but have been unable to find a receipt function. I was also told by a representative of Tsunami that it would be Emailed to me. That has yet to happen. My email is linked correctly as I have received promotional emails.
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Not very user-friendly
This app is not very good. I can’t modify or cancel my membership and it’s very annoying.
Scam company
I had a life promotion for $20 a
Month for the top plan as I signed up for one of the new grand openings in my town, beginning of the year. Only the first however many people that signed up got this plan.
Noticed in my bank statement this last month, I got billed for the full price, well turns out my promotion is now gone and it’s full price.
Definitely not going back to this scam company. Customer support is absolutely useless as well.
Month for the top plan as I signed up for one of the new grand openings in my town, beginning of the year. Only the first however many people that signed up got this plan.
Noticed in my bank statement this last month, I got billed for the full price, well turns out my promotion is now gone and it’s full price.
Definitely not going back to this scam company. Customer support is absolutely useless as well.
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